About Zeitview
Zeitview uses cutting-edge inspection software and visual data capture technology to conduct inspections of energy and infrastructure assets in over 60 countries. They deliver safer, faster, and more cost-effective inspections with high accuracy.
The Challenge
Manual distribution of service jobs was very laborious
Zeitview’s dispatchers assign service jobs to technicians based on availability and location. Before Mapsly, it required calling every technician to check their availability, which was very labor-intensive
Lack of visibility into field activities
Before implementing Mapsly, Zeitview lacked a way to monitor the team’s real-time location and status of service jobs. This was impeding management’s ability to resolve performance issues quickly.
Quick and reliable data collection during visits was challenging
After visiting customer sites, Zeitview’s technicians had to enter many data points about the inspected site. Sometimes, data entry was delayed or entered data was incomplete. This delayed customer reports and negatively impacted the overall quality of service.
Lack of a performance dashboard was slowing down decision-making
Zeitview’s management lacked a single place with field performance metrics that provided real-time insight into the field team’s activities. This prevented the company’s management from working efficiently.
How Mapsly Helped?
Zeitview fully automated job assignments, saving two full-time hires
Zeitview fully automated the process of service job assignment on the Mapsly platform. When a job is ready for assignment, Mapsly automatically finds available technicians that match the job’s requirements and texts them a request for assignment with the link to accept the job.
Whoever accepts the job first is assigned the job and is texted the confirmation, while the others receive a notification that the job has been assigned and is no longer available. Once the job is accepted, Mapsly also sends email alerts to appropriate team members.
Automated email alerts reduced admin work, helping gather data faster
Using Mapsly workflows, Zeitview has implemented more than 20 email alerts that are triggered by various events (or the lack thereof), including reminders, requests for additional information, updates on job status changes, and more.
Job checklists ensured consistent quality of data collection during visits
Using Mapsly Forms and the Mapsly mobile app with location tracking, Zeitview has implemented check-in and check-out processes. These ensure that technicians follow the required procedures for each service job and collect and record all necessary data. This standardization improves consistency in service quality and data collection, reduces delays, minimizes missing data points, and allows for more comprehensive data collection during visits.
For example, as part of the check-out process, Mapsly records the completion of a service job, allowing Zeitview to monitor new performance metrics such as actual job duration. This also improves safety by automatically notifying a technician’s manager if there is a delay in clocking out.
Comprehensive performance dashboards provided transparency and increased the company’s agility
Zeitview utilized Mapsly Analytics to create charts and dashboards with relevant real-time performance metrics and statistical data. This enabled company management to quickly adjust to the changing operational environment, better utilize available resources, and quickly identify and exploit opportunities to improve company processes and customer service.
Among other things, they show the number of reps working on the site and the amount of data they have collected.
Mapsly solution engineers provided crucial real-time support, helping Zeitview make the most out of Mapsly
Mapsly’s same-day implementation services, included in the subscription at no additional cost, played a crucial role in maximizing the benefits of the Mapsly platform. This allowed Zeitview to incrementally improve its processes without involving the IT team, significantly accelerating the company’s pace of innovation.
The Mapsly Difference
Do you want to repeat Zeitview’s success for your business? Book a demo with our Solution Engineer to explore how Mapsly may help your business, or sign up for a free 2-week Mapsly trial today.
