Last updated: July 31, 2026
介绍
This Privacy Policy describes how Mapsly LLC (“Mapsly”, “we”, “us”, “our”) collects and uses your personal information in relation to Mapsly websites and products (together, “Mapsly Offerings”).
关于 Mapsly
Mapsly 是一个地理智能软件即服务（SaaS）平台，提供数据分析、区域管理、优化路线规划以及无代码/低代码自动化功能。您可以通过网页浏览器或适用于 iOS 和 Android 的 Mapsly 移动应用访问 Mapsly 服务（“服务”）。
Our Roles: Controller and Processor
Mapsly processes personal information in two distinct roles. When our customers and their end users upload, import, synchronize, or generate data within the Service — such as CRM records, contact information of a customer’s own customers and prospects, and end-user location data collected at the customer’s direction — Mapsly processes that data as a processor (service provider) on the customer’s behalf, under the customer’s instructions and the Mapsly Data Processing Addendum available at https://mapsly.com/dpa (the “DPA”). The customer, not Mapsly, determines the purposes of that processing. If your personal information is contained in such data, please direct privacy inquiries and rights requests to the relevant Mapsly customer (for example, your employer or the business you interacted with); we will support that customer in responding as described in the DPA.
Mapsly acts as a controller of the personal information described in this Privacy Policy — such as account, authentication, billing, usage, support, website-visitor, and marketing information — and this Privacy Policy governs that processing.
我们收集的个人信息
This section describes personal information that Mapsly processes as a controller. Data that you or your organization upload, import, synchronize, or generate within the Service — including your organization’s CRM records and End-User location data collected at your organization’s direction — is Customer Data processed on your organization’s behalf under the DPA, as described in “Our Roles: Controller and Processor” above. The lists below describe controller-side collection; where an activity or data type occurs through a customer’s use of the Service and at the customer’s direction, the resulting information is Customer Data governed by the DPA rather than this section.
在向您提供 Mapsly 服务时，我们会收集两种类型的信息： 您提供给我们的信息 和 自动信息.
您提供给我们的信息
当您提供以下信息给我们时：
- 订阅或购买Mapsly服务
- 创建或管理您的 Mapsly 账户（如果您在使用 Mapsly 产品时使用了多个电子邮件地址，您可能拥有多个账户）；
- 配置您的设置，授权数据访问权限，或以其他方式与Mapsly产品进行交互；
- provide information directly to Mapsly through sales, support, billing, account administration, or other interactions in which Mapsly acts as a controller;
- 通过聊天、电子邮件或其他方式与我们联系；
- 在您的设备上启用位置跟踪
- 使用通知服务。
根据您对 Mapsly 服务的使用，您可能会向我们提供以下信息：
- 您的姓名、电子邮箱地址、实际地址、电话号码以及其他类似的联系信息；
- information about your precise location (End-User location tracking at your organization’s direction is Customer Data governed by the DPA);
- your payment information, including credit card data (*);
- 有关您的组织及您的联系人信息，例如同事或您组织中的人员；
- 用户角色及其他身份验证和安全凭证信息
- 反馈、推荐、咨询、支持票，以及与我们之间的所有电话通话、聊天会话和电子邮件的内容；
- your image (still and video), voice, and other identifiers that are personal to you when you interact with us (for example, in support or sales calls or testimonials you provide) (we do not create or derive biometric identifiers or templates from this content and do not use it to identify individuals);
- 增值税号及其他税务识别码。
(*) NOTE: when you provide us with your payment information, including credit card data, you enter this information directly into the software of our PCI DSS-certified payment provider embedded into Mapsly Offerings — therefore, Mapsly itself does not receive, store, or process this information on its servers.
自动信息
当您进行以下操作时，我们会自动收集信息：
- 访问、互动或使用 Mapsly 产品（包括您使用电脑或其他设备与 Mapsly 产品互动时）；
- 从美国下载内容；
- 打开我们发送的电子邮件或点击电子邮件中的链接
- 与我们互动或沟通（例如，当您请求客户支持时）。
我们自动收集的信息示例包括：
- 网络和连接信息，例如用于将您的计算机或其他设备连接到互联网的互联网协议（IP）地址；
- 计算机和设备信息，例如设备、应用程序或浏览器类型及版本、操作系统或时区设置；
- 身份验证和安全凭证信息；
- content interaction information, such as content downloads and viewing details;
- Mapsly 产品指标，如产品使用情况、技术错误发生次数、诊断报告、您的设置偏好、API 调用和其他日志；
- 访问 Mapsly 产品期间（包括日期和时间）的完整统一资源定位符 (URL) 点击流，您查看或搜索的内容，页面响应时间，下载错误，及页面交互信息（如滚动、点击和鼠标悬停）；
- 用于联系我们的电子邮件地址和电话号码
- identifiers and information contained in cookies (see the “Cookies” section below).
我们如何使用个人信息
我们使用您的个人信息以运营、提供和改进 Mapsly 产品。我们使用个人信息的目的包括：
- 提供 Mapsly 服务： 我们使用您的个人信息来提供和交付 Mapsly 产品，并处理与 Mapsly 产品相关的交易，包括注册、订阅、购买和付款。
- 衡量、支持并改进 Mapsly 产品： 我们使用您的个人信息来衡量使用情况、分析性能、修复错误、提供支持、改进和开发 Mapsly 产品。
- 推荐与个性化： 我们使用您的个人信息来推荐可能感兴趣的 Mapsly 产品，识别您的偏好，并个性化您在 Mapsly 产品中的体验。
- 遵守法律义务： 在某些情况下，我们有法律义务收集、使用或保留您的个人信息。
- 与您沟通： We use your personal information to communicate with you in relation to Mapsly Offerings via different channels (e.g., by email or chat) and to respond to your requests.
- 市场营销： 我们使用您的个人信息来推广和宣传 Mapsly 产品。
- 滥用防护： 我们使用您的个人信息来防止和检测滥用行为，以保护我们的客户、Mapsly 及其他人的安全。
- 我们征求您同意的目的： 我们也可能会征求您的同意，以便将您的个人信息用于我们告知您的特定目的。
AI features. Certain Mapsly Offerings use artificial intelligence technologies — for example, to transcribe and summarize audio, or to generate suggestions and content. Content processed by AI features is handled by AI service providers acting on our behalf solely to provide the relevant functionality. We do not use your content, or our customers’ data, to train generalized artificial intelligence or machine learning models.
Mapsly 不会出于上述目的以外的任何原因将您的个人信息出售、交换、转让或以其他方式提供给任何其他公司。与我们可能为这些目的共享您的信息的第三方是受信任的实体，他们同意对这些信息保密，并且不得将这些信息用于向 Mapsly 提供各自服务之外的任何其他原因。
Legal Bases for Processing (EEA, UK, and Switzerland)
Where the GDPR, the UK GDPR, or Swiss data protection law applies to personal information for which Mapsly is the controller, we rely on the following legal bases: performance of a contract, when we process your information to provide Mapsly Offerings you or your organization have subscribed to; our legitimate interests, when we process your information to operate, secure, support, and improve Mapsly Offerings, to prevent abuse, and to communicate with business users about our services, balanced against your interests and rights; your consent, where required by applicable law (for example, for certain cookies or marketing communications), which you may withdraw at any time; and compliance with legal obligations, when processing is necessary to comply with applicable law.
Cookies
Cookie 是网站或网络应用在您的浏览器中存储的小文件（如果您在浏览器设置中允许此操作），这些文件使网站或网络应用能够“识别”您的浏览器，并跟踪某些指标，例如访问的频率或时长。
我们使用 Cookie 来保存您未来访问时的偏好，跟踪个性化产品优惠，并汇总网站流量及客户与我们网站互动的总体数据，以便我们能够改进网站并为 Mapsly 客户提供更佳的体验。
我们可能会使用第三方工具和服务，目的是更好地了解我们网站的访客。这些第三方不得使用我们代表收集的信息，除非是为了实现他们的工具和服务为 Mapsly 带来的功能。
您可以通过调整浏览器设置，选择阻止 Mapsly 网站使用 Cookie。但请注意，如果您关闭 Mapsly 网页应用的 Cookie，某些 Mapsly 功能可能无法正常工作。
我们如何分享个人信息
我们仅按以下所述共享个人信息：
- 第三方服务提供商： We employ other companies to perform functions on our behalf. Examples include: sending communications, processing payments, analyzing data, providing marketing and sales assistance (including advertising), and conducting customer relationship management. These third-party service providers have access to personal information needed to perform their functions but may not use it for other purposes. Further, they must process that information in accordance with this Privacy Policy and as permitted by applicable data protection law.
- 业务转让： As we continue to develop our business, we might sell or buy businesses or services. In such transactions, personal information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless, of course, the individual consents otherwise). Also, in the unlikely event that Mapsly or substantially all of its assets are acquired, your information will of course be one of the transferred assets.
- 可选： 除上述情况外，当可能会与第三方分享关于您的个人信息时，您将收到通知，并且将有机会选择不分享该信息。
- Requests by public authorities: we will comply with lawful requests by public authorities to disclose your personal information, including to meet national security or law enforcement requirements.
对个人信息后续转移的责任
Where required under the Data Privacy Framework Principles, we shall remain liable if a Third-Party Service Provider with which we shared your personal information processes it in a manner inconsistent with this Privacy Policy unless we prove that we are not responsible for the event giving rise to the damage.
第三方服务提供商和域名
A current list of third-party service provider domains used in connection with the Mapsly Offerings is available at https://mapsly.com/third-parties. The sub-processors that process customer data on behalf of our customers under the DPA are listed at https://mapsly.com/sub-processors.
个人信息的位置
Mapsly LLC is located in the United States, and data processed by the Service is stored in the United States. Depending on the scope of your interactions with Mapsly Offerings, your personal information may be accessed from other countries in which our personnel and service providers operate, solely to provide, maintain, and support Mapsly Offerings. Whenever we transfer personal information across borders, we do so in accordance with this Privacy Policy and applicable data protection laws — including, for transfers from the European Economic Area, the United Kingdom, and Switzerland, the Data Privacy Framework described below and, where applicable, the EU Standard Contractual Clauses incorporated into our DPA.
我们如何保障信息安全
在 Mapsly，安全是我们的最高优先级。我们设计系统时始终考虑您的安全和隐私。
- 我们维护一套合规程序，以验证我们的安全控制措施。
- 我们通过使用加密协议和软件，保护您在传输至或来自 Mapsly 网站、应用程序、产品或服务过程中的信息安全。
- 我们不处理或存储您的信用卡数据，而是依赖获得 PCI DSS 认证的支付处理商。
- 我们在收集、存储和披露个人信息时，采取电子和程序上的安全保护措施。我们的安全程序意味着在向您披露个人信息之前，我们可能会要求您提供身份验证。
访问
您可以查看、更新和删除有关您的帐户以及您与 Mapsly 产品的交互的某些信息。此类信息的示例包括：
- 您的姓名、电子邮件地址、实际地址、电话号码；
- 用户角色及其他身份验证和安全凭证信息
- 您的订阅、购买、使用、账单和付款历史记录；
- 支付设置，例如支付工具信息和账单首选项；
- 税务信息
- 电子邮件通信和通知设置。
客户可以通过 Mapsly 设置控制台访问上述信息。
如果您自己访问或更新信息时遇到困难，您可以随时通过聊天或电子邮件联系我们寻求帮助。
选择
您可以选择是否收集和使用您的个人信息。许多 Mapsly 产品包含允许您选择如何使用您的信息的设置。您可以选择不提供某些信息，但可能因此无法使用某些 Mapsly 产品。
- 账户信息： If you want to add, update, or delete information related to your account, please go to the Mapsly Setup Console. When you update or delete any information, we usually keep a copy of the prior version for our records for integrity, security, and audit purposes; prior versions are deleted when your account is removed or in accordance with our retention practices.
- Account Removal: An authorized administrator of your organization may request removal of the organization’s Mapsly account, and you may request deletion of personal information that Mapsly processes as a controller about you, at any time by contacting our support via email or chat. Requests concerning Customer Data processed on behalf of your organization should be directed to your organization, as described in “Our Roles: Controller and Processor” above. We may retain certain information where required for legal, security, billing, fraud-prevention, or audit purposes, consistent with the “Retention of personal information” section.
- 通讯： If you do not want to receive promotional messages from us, please unsubscribe from our emails by clicking “unsubscribe” in our emails or by contacting our support by chat or email. If you do not want to receive in-app notifications from us, please adjust your notification settings in the app or your device.
- Cookies偏好设置： You can change your cookie preferences on the Mapsly website at any time by clicking Cookie Preferences in the footer of the Mapsly site. You can also manage cookies through your browser settings. The “Help” feature on most browsers and devices will tell you how to remove cookies from your device, how to prevent your browser or device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.
- Mobile app’s statistical data: 您可以通过卸载Mapsly移动应用程序来阻止从您的移动设备收集Mapsly移动应用程序的统计数据。
- Geolocation data: You may prevent the collection of your location data by deactivating Location tracking in User preferences in the Mapsly mobile app on your mobile device or by revoking the system permission to track location for the Mapsly mobile app in your device’s settings.
儿童个人信息
Mapsly Offerings are business services intended for use in a trade or business and are not directed to children. We do not provide Mapsly Offerings for purchase by children and do not knowingly collect personal information from children under 16. If you believe that a child has provided us with personal information, please contact us and we will delete it.
第三方网站和服务
Mapsly 产品可能嵌入由第三方提供的内容或包含指向其他网站和应用程序的链接。当您与他们的内容或服务互动时，这些公司可能会收集您的信息。我们不对这些公司的行为负责。请查阅他们的隐私政策以了解他们的数据处理做法。
个人信息的保留
We keep your personal information to enable your continued use of Mapsly Offerings for as long as it is required in order to fulfill the relevant purposes described in this Privacy Policy, as may be required by law (including for tax and accounting purposes), or as otherwise communicated to you. How long we retain specific personal information varies depending on the purpose for its use, and we will delete your personal information in accordance with applicable law. Following termination of a customer’s agreement, customer data processed under the DPA is deleted as described in the DPA — from active systems no later than ninety (90) days after termination, subject to legal retention requirements and backup rotation cycles.
Your Rights (EEA, UK, and Switzerland)
If the GDPR, the UK GDPR, or Swiss data protection law applies to you, you have rights with respect to personal information for which Mapsly is the controller, subject to the conditions of applicable law: the right to request access to your personal information and a copy of it in a portable format; the right to request rectification of inaccurate information and erasure of your information; the right to request restriction of, or to object to, certain processing, including processing based on our legitimate interests and processing for direct marketing; the right to withdraw consent at any time where processing is based on consent, without affecting processing before withdrawal; and the right to lodge a complaint with your local supervisory authority, the UK Information Commissioner’s Office, or the Swiss Federal Data Protection and Information Commissioner. To exercise these rights, contact us using the details in the “Contacts, Notices, and Revisions” section below. If your personal information is contained in data that Mapsly processes on behalf of a customer, please direct your request to that customer, as described in “Our Roles: Controller and Processor” above.
EU Representative
Mapsly LLC has designated Mapsly Europe Ltd as its representative in the European Union pursuant to Article 27 of the GDPR. If you are in the European Economic Area, you may contact our EU representative, in addition to or instead of Mapsly LLC, on all issues related to our processing of your personal data:
Mapsly Europe Ltd, Agias Fylaxeos 46A, 1st floor, 3025 Limassol, Cyprus. Email: [email protected]. Attn: EU Representative of Mapsly LLC.
联系人、通知和修订
If you have any concerns about privacy at Mapsly, please contact us at [email protected] 请提供详细描述，我们将尽力为您解决问题。
对于任何 Mapsly 的潜在或现有客户，我们的邮寄地址是：440 N Barranca Ave #4985, Covina, CA 91723，收件人：Mapsly Legal
如果您代表您的组织或通过您的组织使用 Mapsly 产品，则您的个人信息也可能受您组织的隐私政策约束，您应将有关隐私的询问提交给您的组织。
Our business changes constantly, and our Privacy Policy may also change. You should check our website frequently to see recent changes. You can see the date on which the latest version of this Privacy Policy was posted. We maintain an archive of prior versions of this Privacy Policy. Unless stated otherwise, our current Privacy Policy applies to all personal information we have about you and your account. We will never materially change our policies and practices to make them less protective of personal information collected in the past without informing affected customers and giving them a choice.
欧盟-美国和瑞士-美国数据隐私框架
Mapsly’s compliance with the DPF
Mapsly LLC 遵守由美国商务部制定的欧盟-美国数据隐私框架（EU-U.S. DPF）、欧盟-美国数据隐私框架英国扩展及瑞士-美国数据隐私框架（Swiss-U.S. DPF）。Mapsly LLC 已向美国商务部证明其遵守欧盟-美国数据隐私框架原则（EU-U.S. DPF Principles），该框架涉及根据 EU-U.S. DPF 处理从欧盟收到的个人数据，以及根据欧盟-美国数据隐私框架英国扩展处理从英国（及直布罗陀）收到的个人数据。Mapsly LLC 亦已向美国商务部证明其遵守瑞士-美国数据隐私框架原则（Swiss-U.S. DPF Principles），该框架涉及根据 Swiss-U.S. DPF 处理从瑞士收到的个人数据。如果本隐私政策中的条款与 EU-U.S. DPF 原则和/或 Swiss-U.S. DPF 原则存在任何冲突，则以原则为准。欲了解有关数据隐私框架（DPF）计划的更多信息并查看我们的认证，请访问 https://www.dataprivacyframework.gov/.
独立争议解决机制
如果投诉未得到解决，您还可以免费向欧盟数据保护主管机构（EU DPAs）设立的专责小组，以及（如适用）英国信息专员办公室（ICO）（和直布罗陀监管机构（GRA））和/或瑞士联邦数据保护与信息专员（FDPIC）申请，作为独立争议解决机构。
司法管辖区
Mapsly 受美国联邦贸易委员会的调查和执法权力管辖。
具有约束力的仲裁
Under certain conditions, you may invoke binding arbitration as defined in DPF’s ANNEX I “Arbitration Model”.
美国的附加信息
This section provides additional disclosures and information about rights that may apply to residents of U.S. states with comprehensive consumer privacy laws, including California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia, and any other U.S. jurisdiction whose privacy laws apply to Mapsly’s processing activities (collectively, “State Privacy Laws”). This section also serves as a Notice at Collection where required by applicable State Privacy Laws. The availability and scope of particular rights are subject to the definitions, applicability thresholds, exceptions, and exemptions of the relevant law.
Categories of personal information collected. The personal information that we may collect, or may have collected from consumers in the preceding twelve months, fall into the following categories described in applicable State Privacy Laws, depending on how you engage with the Mapsly Offerings:
- 标识符，例如您的姓名、地址、电话号码或 IP 地址，您的 Mapsly 账户登录信息；
- internet or other electronic network activity information, including content interaction information, such as content downloads and viewing details related to Mapsly Offerings;
- 地理位置数据，在某些情况下可能构成精确的地理位置信息，例如，如果您在 Mapsly 移动应用或浏览器中启用定位服务，则包括您的移动设备或计算机的位置；
- audio, visual, electronic, or other similar information, including when you communicate with us by phone or otherwise, and including your voice or image in recordings you choose to make when using certain Mapsly Offerings; we do not create or derive biometric identifiers or templates from such content and do not use it to identify individuals;
We collect this information from you, automatically through your interaction with the Mapsly Offerings, or from third parties. For more information about the personal information we collect please refer to the “Personal Information We Collect” section above. We collect this information for the business and commercial purposes described in the “How We Use Personal Information” section above.
Categories of personal information disclosed for a business purpose. The personal information that we may have disclosed about consumers for a business purpose in the preceding twelve months falls into the following categories described in applicable State Privacy Laws, depending on how you engage with the Mapsly Offerings:
- 标识符，例如您的姓名、地址或电子邮件，例如，如果我们使用第三方API提供路由服务；
- 互联网或其他电子网络活动信息，例如如果我们使用第三方服务提供商帮助我们收集报告以分析我们服务的健康状况；
- 地理位置数据，可能构成精确的地理位置数据，例如，如果我们在您的移动设备上的 Mapsly 应用中启用地理位置跟踪；
- 音频、视觉、电子或其他类似信息，例如当您使用 Mapsly 录制音频或视频内容时，我们使用第三方 API 来转录和总结您的音频和视频内容。
Your Data Rights. Depending on the State Privacy Law applicable to you, you may have the right to confirm whether Mapsly processes your personal information; request access, correction, deletion, or a portable copy of it; opt out of the sale of personal information, targeted advertising, or certain profiling or automated decision-making; limit certain uses or disclosures of sensitive personal information; withdraw consent where processing is based on consent; and appeal a denial of your request by submitting a form that will be provided to you if we deny a data request. These rights are subject to applicable exceptions and may not apply to information Mapsly processes solely on behalf of a customer. To exercise these rights, please contact our support by chat or email, or at the address in the “Contacts, Notices, and Revisions” section above. Depending on your data choices, certain services may be limited or unavailable. To ensure the security of your Mapsly account, we will generally ask you to verify your request using the contact information you have already provided. If you are an authorized agent making a request on behalf of a consumer pursuant to applicable state law, we may ask you to provide information verifying you have proper authority to make the request on behalf of the consumer or we may ask the consumer to verify their identity with us directly.
No Sale or Sharing of Personal Information. Mapsly does not sell personal information and does not share personal information for cross-context behavioral advertising, as those terms are defined under applicable State Privacy Laws.
Sensitive Personal Information. Where Mapsly processes sensitive personal information subject to State Privacy Laws (such as precise geolocation), Mapsly uses and discloses it only for purposes permitted without a right to limit or opt out, or otherwise provides the rights required by applicable law. Mapsly does not use sensitive personal information to infer characteristics about individuals.
Retention. We keep your personal information to enable your continued use of Mapsly Services, for as long as it is required in order to fulfill the relevant purposes described in this Privacy Policy, as permitted or as may be required by law, or as otherwise communicated to you.
Non-Discrimination. Mapsly will not discriminate against an individual for exercising a privacy right provided by applicable State Privacy Laws.
De-identified Data. Where Mapsly maintains de-identified data, Mapsly takes reasonable measures to ensure that the data cannot be associated with an individual, publicly commits to maintaining and using the data in de-identified form without attempting to re-identify it except as permitted by applicable law, and requires recipients of the data to comply with applicable restrictions.
Profiling and Automated Decision-Making. We do not engage in profiling of individuals in furtherance of automated decisions that produce legal or similarly significant effects, as those terms are defined under applicable State Privacy Laws.