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Mapsly vs Map My Customers

Your Whole Team in One Planning Run.

Map My Customers optimizes up to 69 stops per route, one route at a time. Mapsly plans every rep across multi‑day, recurring cadences.

Try Mapsly free Book a call
Mapsly on laptop Mapsly mobile route
Multi-rep, multi-day routing in one run
Territories with boundary import and Census data
Free trial + implementation included
At a Glance

Side-by-Side Snapshot.

Verbatim caps from Map My Customers’ public documentation, footnoted at the bottom of the page—next to what ships with Mapsly.

Capability
Map My Customers Field sales execution app
Mapsly Field-ops platform
Routing
Stops per planning run
Up to 69 stops per route1
Thousands of stops—the whole team in one run
Multi-day planning with recurring cadences
“Multi-day routing” listed on every plan; a route can be built from a week’s planned activities2
Multi-day optimization with overnight stays and recurring visit cadences
Multi-rep optimization in one run
2
Capacity, skills, and open hours in the optimizer
Fixed appointment times; the router sequences the rest1
Field operations
Native iOS and Android apps
Offline data scope
Create up to 100 records offline; check-ins cannot be logged offline3
Offline maps + CRM data, built in
Field capture: photo, video, e-signature, barcode / QR
Photos, voice-to-text notes, and a business-card scanner on Enterprise4
Photo · video · e-signature · barcode / QR
Territories
Territory creation
Draw, or auto-generate by geography, accounts, or revenue5
Draw, import, postal-code and county libraries—worldwide
KML / GeoJSON / Shapefile import
Demographic data for territory balancing
Census, income, and industry density layers on the map6
50,000+ American Community Survey indicators, used to balance territories
Platform & extensibility
Automation engine
Territory business rules; visual workflow builder “coming soon” on the features page, listed on Enterprise in the pricing table7
Context- and metadata-driven automation
Custom apps
Built for you by a Mapsly solution engineer—included
Custom fields
10 on Industry Leader; unlimited from Enterprise8
Every field, any type, mirrored automatically
Analytics
Standard dashboards on every plan; advanced reporting on Enterprise9
40+ chart types · SQL · no per-report cap
Embedded maps in your CRM or portal
REST API · webhooks · Zapier
Public API by request, listed on Enterprise · Zapier10
REST API · webhooks · Zapier
Service & commercial
Free trial
Demo and pilot first—no self-serve free trial11
Free trial of the full platform—monthly or annual billing on every plan
Seat minimum
5, 10, or 35 users by plan8
None
Implementation included on every plan
8
The Mapsly Model

Two Models of a Field Platform.

Three places the products diverge—each with Map My Customers’ own words underneath.

Try It Free. Start at Any Size.

Mapsly ships a self-serve free trial of the full platform—plus a solution engineer who runs onboarding and a proof of concept. No seat minimum, public pricing, start with one rep or fifty.

Map My Customers

Map My Customers now publishes list prices—$99, $139, and $199 per user per month—“priced per seat, paid annually” on a “12-month commitment,” with minimums of 5, 10, and 35 users, and starts with a demo and pilot rather than a self-serve trial.

source

Automation + Custom Apps, One Engine.

Context- and metadata-driven automation—geofence and schedule triggers, conditions on your records and relationships—and the same engine powers custom apps a Mapsly solution engineer builds for you, included.

Map My Customers

Map My Customers ships territory business rules and activity automation today; its features page still lists the “Visual Workflow Builder” as “Coming Soon” while the pricing table lists a visual workflow creation UI on Enterprise. A custom-app builder does not appear in its documentation.

source

Operations Planning, Not Just the Day.

Mapsly plans the whole field operation in one run—every rep, multiple days, thousands of stops—with capacity, skills, and open hours. Routing is one capability of the platform, not the product.

Map My Customers

Map My Customers routes “up to 69 stops at a time,” sequenced “by shortest drive time or fewest miles”—one route at a time, with fixed appointment times as anchors.

source
The Platform Layer

The Platform Layer Map My Customers Doesn’t Ship.

Six surfaces included with Mapsly—on Map My Customers’ side, undocumented on public surfaces or still coming soon.

Custom Apps

Dispatch widgets, delivery apps, store locators, route timelines—built for your operation by a Mapsly solution engineer on the platform’s own engine, at no extra cost.

Included with the platform

Automation

Context- and metadata-driven logic against your records, fields, and relationships—geofence entry, schedule triggers, distance conditions, CRM updates, and notifications.

Any trigger · any action

Team-Scale Routing

Every rep, multiple days, thousands of stops in one optimization run—with capacity, skills, open hours, and overnight stays as constraints, not afterthoughts.

Whole team · one run

Analytics

Drag-and-drop dashboards over route, check-in, and live CRM data—40+ chart types and direct SQL for anything bespoke, with no per-report cap.

40+ chart types

Embedded Maps

Put the live map inside your CRM or customer portal—reps and partners work where they already are, no extra tab.

CRM & portal

Multi-Source · Multi-Object

Route and read any object your CRM exposes—accounts, contacts, deals, custom objects—across multiple sources at once, with a self-healing metadata mirror.

15+ CRMs

The Optimizer Makes the Difference.

Map My Customers builds routes of up to 69 stops, sequenced by drive time or miles, one route at a time.1 Mapsly solves the traveling-salesman problem at team scale—thousands of stops across every rep and multiple days, with capacity, skills, and open hours.

Whole-team runsEvery rep planned in one pass
Less drive timeTighter sequences, fewer miles
Real constraintsCapacity, skills, and open hours
Agentic AI

Two Approaches to AI in the Field.

Every major Mapsly AI capability, checked against what Map My Customers documents on its own pages as of September 16, 2026. Both assistants are ahead of general availability: AI Field Agent invites you to join its beta, and Mapsly AI is in private beta.

An Assistant That Talks Back and Acts.

Mapsly AI runs in the Mapsly app on the phone and desktop, before, during, and after the visit. It answers questions over your accounts, deals, territories, and calendar, asks back when context is missing, and stages every change for one-tap approval before writing it to your CRM. The same assistant runs on the automation engine—triggered by workflows, geofences, or schedules.

Map My Customers

AI Field Agent is a post-visit debrief: talk through what happened, “AI transcribes and distills the conversation into a structured summary,” drafts the follow-up email, and suggests the next step and route change. Review the outputs, then “approve with one tap.”

source

Included in Every Plan, Not a Tier.

Mapsly AI comes with the plan. Essential has the advisory features—answers from your CRM data, pre-meeting briefs, voice notes, email and text drafts, intelligent reminders. Pro adds the agentic ones—voice-to-CRM actions, agentic routing, AI sales coaching, photo capture, scheduled AI jobs. Enterprise adds your own AI key, the AI API and MCP server, and an AI audit log. Each plan includes a monthly AI allowance per user.

Map My Customers

AI Field Agent is listed on Enterprise ($139 per user per month, 10-seat minimum); “AI executive summaries for managers” and “AI suggested actions for reps” come with Field Intelligence ($199, 35-seat minimum); the “AI Email Assistant” is on every plan.

source
AI capability
Map My Customers AI Field Agent · Exec HQ
Mapsly Mapsly AI · private beta
Availability
Included in every plan, no AI seat
Only the AI Email Assistant is on every plan; AI Field Agent starts on Enterprise ($139, 10-seat minimum), still early access81213
Every plan, no AI seat — each plan includes a monthly AI allowance per userLearn more
The assistant
Hands-free two-way voice conversation
One way: you debrief and “AI transcribes and distills the conversation into a structured summary”12
A conversation, not a memo: it answers and asks back, hands-free on the roadLearn more
Ask questions about your CRM data inside the app
No question-and-answer assistant over CRM data appears in the public documentation as of September 16, 2026812
Accounts, deals, territories, your calendar and past conversations in one chatLearn more
Voice notes transcribed onto the right account
“Notes are transcribed and land in the right account”4
Record between stops with or without a signal; notes queue offline and sync laterLearn more
Voice or text instructions written to your CRM
“CRM-ready deal updates”, written after you “approve with one tap” — Enterprise812
Deals, contacts, meetings, tasks and emails in one instruction, staged for one-tap approval — ProLearn more
Around the visit
Pre-meeting briefs
“Recent activity, open opportunities, last contact date, competitor mentions, and talking points”12
On the phone minutes before the stop, with what was promised last timeLearn more
Follow-up emails and texts drafted for you
Instant drafts from the debrief; the AI Email Assistant is on every plan812
Written from the deal, the contact and today’s notes, then logged on the accountLearn more
Photo and business-card capture into records
Business card scanner on Enterprise — “OCR extracts name, title, company, phone, and email”4
Cards become contacts and shelf photos become audit entries, staged for approval — ProLearn more
Planning the day
Agentic routing that re-plans the day
“The assistant recommends the best next action and reorders your route” from history and your schedule12
Watches the calendar, replaces a cancelled stop with the next best one and re-optimizes the day — ProLearn more
Next best visit recommendations
“AI suggested actions for reps” — Field Intelligence, $199 per user per month, 35-seat minimum8
Ranked from visit gaps, deal stage, cadence and proximity, with the reason shown for every pick — ProLearn more
Manager and platform
AI sales coaching from your own playbook
Exec HQ works the other way round: managers send “coaching messages tied to specific accounts and data”14
The rep asks when unsure and gets your head of sales’ answer from your playbook, source shown — ProLearn more
Team digest of the week’s field activity
AI executive summaries with your own prompts, “weekly or daily delivery” — Exec HQ, early access14
Visits, check-ins and deals moved — on demand, or every Monday morning — ProLearn more
AI inside your workflows, on events and schedules
Summaries run on a schedule, but no AI step inside a workflow is documented; the builder is “Coming Soon”714
AI steps inside your workflows, on CRM events, geofences and schedules — ProLearn more
AI API and MCP server
No MCP server appears in the public documentation; “Access to our API is currently by request only”10
AI API and MCP server, plus bring your own OpenAI or Azure key — EnterpriseLearn more

Mapsly AI is in private beta. Book a demo to join the waitlist and see it on your own pipeline.

List Price, Like for Like

What a 25-Rep Team Pays per Year.

Both vendors’ published list prices as of September 16, 2026: 25 reps, 100,000 CRM records, annual billing, before taxes. Real deals land below list on either side.

Line item
Map My Customers Enterprise plan
Mapsly Pro plan
CommitmentMinimum seats and term
10 users, annual12-month commitment8
1 user, monthlyMonthly or annual billing15
Seats25 users, billed annually
$41,700Enterprise, $139 per user per month8
$16,500Pro, $55 per user per month15
Records100,000 in the CRM
IncludedUnlimited records on Enterprise8
$1,40410,000 included, then $13 per 10,000 per month15
TerritoriesDrawing and balancing
Included“Smart” territory management on Enterprise8
IncludedDraw, import, auto-assign, balance with metrics
Analytics2 dashboard editors
IncludedAdvanced reporting on Enterprise8
$936Mapsly Analytics, $39 per editor per month15
Total per year
$41,700
$18,840
Effective per user, per month
$139
$63
Saved per Year
$22,860
At 25 users, list price to list price
Lower Annual Cost
55%
Like for like—seats, records, territories, analytics
Minimum Commitment
1 seat
Month to month on Mapsly; Map My Customers Enterprise starts at 10 seats, paid annually

Map My Customers offers a 25% discount to registered non-profits and prices larger seat counts by quote.8 Mapsly Analytics editors and viewers are per-user add-ons; the rest of the platform—territories, automation, custom apps, embedded maps—is in the Pro seat. On the HubSpot App Marketplace both apps are HubSpot Certified: Mapsly is a Leading partner with 3K installs and a 4.7 rating from 65 reviews; Map My Customers is a Rising partner with 300+ installs and a 4.3 rating from 9 reviews.16

In Their Words

Customer Stories From Field Teams.

“Last week, we remapped our entire sales force in just two days. Before, that would have taken us about two weeks.”

BR
Billy Reagin
National Sales Manager · Fox Factory
Read the Fox Factory case study

“Before, planning a route took 1–2 hours. With Mapsly it takes 10–15 minutes and we’re ready for the next day.”

GL
Gabriel Lussier
Go-to-market lead · Cisolift
Read the Cisolift case study

“Mapsly boosted our team’s productivity by +200%, far beyond our expectations.”

EL
Erick Lindenberg
Zeitview · field service operations
Read the Zeitview case study
Field-Team ROI

What Customers Report After Using Mapsly.

Two views: outcomes Mapsly users report from their own field teams, and what the ROI calculator projects for a sample 15-rep team.

Reported by Mapsly customers Field-team outcomes from the Mapsly customer base.
20%
more service stopssame team
60%
less time planningroutes per week
3×
more data per visitsame rep time
Projected by the ROI calculator Modeled annual results for a 15-rep field team—adjust every input in the live calculator.
Net Annual Value
$100K+
Gas savings + freed-up time − Mapsly annual cost for a typical 15-rep team
Freed-up Hours
2,000+
For the entire team, annually
Return Multiplier
10×+
Return on Mapsly investment—see your number with the live calculator
Plug in your own numbers: Open the ROI calculator
Based on Map My Customers’ public website and documentation as of September 2026—may contain errors. Spotted something? Email [email protected].
FAQ

Common Questions

Talk to the team

Yes—Mapsly offers native two-way sync with Salesforce, HubSpot, Microsoft Dynamics 365, Zoho, and other major CRMs, plus spreadsheets and custom sources via REST API. Map My Customers also syncs natively two-way with Salesforce, HubSpot, Dynamics, Zoho, and NetSuite;10 the difference is Mapsly’s multi-source, multi-object model—it routes and reads any object your CRM exposes, across several sources at once.
Map My Customers optimizes “up to 69 stops at a time,” sequenced by drive time or miles, with fixed appointment times as anchors—one route at a time.1 Multi-day routing is listed on every plan, and a route can be built from a week’s planned activities, but activities are only included if “they are assigned to you.”2 Mapsly optimizes the whole team in one run—thousands of stops, every rep, multiple days—with capacity, skills, open hours, and overnight stays in the optimizer.
AI Field Agent is a post-visit assistant on the Enterprise plan: a voice debrief the AI turns into a structured summary, an instant follow-up draft, next-step and route suggestions, and a pre-visit brief—its page invites you to join the beta.12 Manager-side AI executive summaries come with the Field Intelligence tier through Exec HQ, also in early access.14 Mapsly AI is an assistant inside the Mapsly app across the whole day: it talks back hands-free, answers questions over your CRM data, stages every change for one-tap approval, replaces a cancelled stop with the next best one, coaches live from your manager’s plays, and runs on workflows and schedules. It is included in every plan and currently in private beta—book a demo to join the waitlist. The full side-by-side is in the Agentic AI section above.
On list price, no. Map My Customers publishes $99 (Industry Leader), $139 (Enterprise), and $199 (Field Intelligence) per user per month, paid annually on a 12-month commitment, with minimums of 5, 10, and 35 users; AI Field Agent sits on Enterprise.8 For 25 reps with 100,000 records, that is $41,700 a year on Enterprise against $18,840 on Mapsly Pro at mapsly.com/pricing—55% less, as itemized above—and Mapsly has no seat minimum, monthly billing on every plan, and implementation included.15 Run both numbers for your own team size; both vendors discount below list.
Yes. Both ship native iOS and Android apps with an offline mode. Map My Customers’ offline capabilities let a rep “create up to 100 Records while on the road without service,” view map data, and edit records, but “Check-in Activities cannot be logged in Offline Mode” and a sync must be started by hand on cellular data.3 Mapsly keeps offline maps and CRM data on the device, captures check-ins with photos, video, e-signatures, and barcode / QR in the field, and syncs when the connection returns.
Map My Customers lets you draw territories or auto-generate them by geography, account count, or revenue, layers “Census, income, and industry density data” on territory maps, and runs territory business rules for assignment and visit cadence.56 Mapsly adds boundary-file import (KML / GeoJSON / Shapefile), postal-code and county libraries, and balancing on 50,000+ American Community Survey indicators—so you plan on real population and market data, worldwide.
Yes. Start the free trial alongside your current setup—nothing to rip out—and a Mapsly solution engineer configures your CRM connector, imports your data, and builds your first workflow and custom app inside the subscription.
Sources & Notes

Footnotes

Where Map My Customers is marked unavailable (✗), we found no public documentation of that capability as of September 16, 2026. If we missed something, email [email protected].

  1. Route cap and anchors. Map My Customers’ Advanced Routing page: “Build and optimize routes with up to 69 stops at a time. The algorithm sequences them by shortest drive time or fewest miles”; “Lock in appointments at specific times and the router optimizes everything else around them.” The pricing table lists Advanced Routing, fixed (anchor) stops, and temporary stops on Enterprise and Field Intelligence. Checked September 16, 2026. mapmycustomers.com · Advanced Routing · Pricing
  2. Multi-day and per-rep routing. The pricing table lists “Multi-day routing” on every plan. Help center, “Route Builder on Planner - Web”: “The Route builder allows you to convert a day or week’s activities into a route right from the planner”; “Activities will only be included if they are assigned to you and marked incomplete.” Advanced Routing page: “Save your best-performing routes and reuse them weekly.” Optimizing several reps in one run does not appear in the public documentation. Checked September 16, 2026. mapmycustomers.com · Pricing · Route Builder on Planner · Advanced Routing
  3. Offline scope. Help center, “Offline Capabilities”: “you can create up to 100 Records while on the road without service or WiFi”; “Check-in Activities cannot be logged in Offline Mode”; “If you have cell service but not WiFi, you must initiate a manual sync of your Records.” The features page summarizes it as “Offline Mode: Full functionality without cell service; syncs when back online.” Checked September 16, 2026. hs.mapmycustomers.me · Offline Capabilities · Features
  4. Field capture. Map My Customers’ features page: “Voice-to-Text Notes: Talk through a visit in the car. Notes are transcribed and land in the right account before you leave the parking lot”; “Business Card Scanner: Snap a photo. OCR extracts name, title, company, phone, and email”—the pricing table lists the scanner on Enterprise and Field Intelligence. E-signature and barcode / QR capture do not appear in the public documentation. Checked September 16, 2026. mapmycustomers.com/features · Pricing
  5. Territory creation. Map My Customers’ features page (Territory Creation): “Draw territories by hand or auto-generate by geography, account count, or revenue.” The pricing table lists territory management as “Manual” on Industry Leader and “Smart” on Enterprise and Field Intelligence. Boundary-file import and postal-code or county libraries do not appear in the public documentation. Checked September 16, 2026. mapmycustomers.com/features · Pricing
  6. Demographic data. Map My Customers’ features page: “Demographic Data: Census, income, and industry density data layered on territory maps”; the pricing table lists “Demographic data access” on every plan. Balancing territories on demographic indicators does not appear in the public documentation. Checked September 16, 2026. mapmycustomers.com/features · Pricing
  7. Automation model. Map My Customers’ features page: “Territory Business Rules: Automated rules for account assignment, visit cadence, and escalation”; “Visual Workflow Builder—Coming Soon—Drag-and-drop automation for field workflows.” The pricing table lists “Visual workflow creation UI” on Enterprise and Field Intelligence. Checked September 16, 2026. mapmycustomers.com/features · Pricing
  8. Plans, prices, and limits. Map My Customers’ pricing page: Industry Leader “$99 /user/mo paid annually”; Enterprise “$139 /user/mo paid annually”; Field Intelligence “$199 /user/mo paid annually”; “Priced per seat, paid annually”; “Plans are based on a 12-month commitment”; “The minimum is 5 users for the Industry Leader plan, 10 users for Enterprise, and 35 users for Field Intelligence plans”; “Contact our sales team for a bespoke quote if you have more than 50 reps”; “We offer a 25% discount on any plan for registered non-profit organizations.” Feature table: “Record limit: 50,000 / Unlimited / Unlimited”; “Custom fields: 10 / Unlimited / Unlimited”; “AI Email Assistant” on all three plans; “AI Field Agent: Unlimited” on Enterprise and Field Intelligence; “AI Executive Summaries” on Field Intelligence; “Audit log” on Enterprise and Field Intelligence; Enterprise includes “SSO & bespoke onboarding”; FAQ: “Enterprise customers receive a tailored onboarding program that includes data migration, custom CRM integration setup, territory configuration, and live training sessions”; “Bespoke onboarding guides” are listed on Enterprise and Field Intelligence only—no included implementation appears for Industry Leader. Checked September 16, 2026. mapmycustomers.com/pricing
  9. Analytics. Map My Customers’ features page (Dashboards): “Standard reports out of the box, plus custom builders.” The pricing table lists “Advanced reporting” as an add-on on Industry Leader and included on Enterprise and Field Intelligence. Direct SQL access does not appear in the public documentation. Checked September 16, 2026. mapmycustomers.com/features · Pricing
  10. Integrations and API. Map My Customers’ integrations page lists native two-way sync for Salesforce, HubSpot, Microsoft Dynamics, Zoho, and NetSuite, Zapier (“Build automations with 3,000+ apps”), SFTP, and spreadsheet import. Help center, “What is the Map My Customers Public API?”: “Access to our API is currently by request only.” The pricing table lists “Open API access” on Enterprise and Field Intelligence. An MCP server does not appear in the public documentation. Checked September 16, 2026. mapmycustomers.com/integrations · Public API · Pricing
  11. Trial. Map My Customers’ FAQ page: “Most teams start with a guided demo and pilot rather than a self-serve free trial.” Every pricing plan’s entry point is “Book a Demo” or “Contact Us.” Checked September 16, 2026. mapmycustomers.com/faq · Pricing
  12. AI Field Agent. Map My Customers’ AI Field Agent page (call to action: “Join the Beta”): “Debrief visits by voice, get instant follow-up email drafts, and receive smart suggestions for next steps”; “AI transcribes and distills the conversation into a structured summary with key takeaways, action items, and CRM-ready deal updates”; “the assistant recommends the best next action and reorders your route”; “an AI-generated brief with recent activity, open opportunities, last contact date, competitor mentions, and talking points”; “Edit anything or approve with one tap”; “let AI update the account record.” Checked September 16, 2026. mapmycustomers.com · AI Field Agent
  13. AI Field Agent status. Map My Customers’ waitlist page: “Early Access · Coming Soon”; “Get early access before general availability”; “Be the first to know when AI Field Agent launches.” Checked September 16, 2026. mapmycustomers.com · AI Field Agent Waitlist
  14. Exec HQ. Map My Customers’ Exec HQ page (“Exec HQ · Early Access”): “AI-generated narratives synthesize raw field activity into structured insights with next steps. Customize with your own prompts… and schedule delivery to your inbox”; “Schedule weekly or daily delivery”; “Coaching messages tied to specific accounts and data”; “We’re onboarding a small group into the Exec HQ beta.” The pricing page includes Exec HQ in Field Intelligence ($199 per user per month). Checked September 16, 2026. mapmycustomers.com/exec-hq · Pricing
  15. Mapsly list prices. mapsly.com/pricing (US dollars, billed annually): Pro $55 per user per month; 10,000 records included on Pro, then $13 per month for every additional 10,000; Mapsly Analytics $39 per editor and $13 per viewer per month. Monthly billing is available on every plan and there is no seat minimum. Scenario: 25 seats ($16,500) + 9 extra record blocks ($1,404) + 2 editors ($936) = $18,840 per year. Checked September 16, 2026. mapsly.com/pricing
  16. HubSpot App Marketplace. Mapsly listing: “HUBSPOT CERTIFIED APP”; “3K installs”; rating “4.7 (65)”; partner tier “Leading.” Map My Customers listing: “HUBSPOT CERTIFIED APP”; “300+ installs”; rating “4.3 (9)”; partner tier “Rising”; “One-way syncs from HubSpot to Map My Customers come free with every account. Customizable two-way syncs are available with our Advanced package.” Checked September 16, 2026. ecosystem.hubspot.com · Mapsly · Map My Customers