Mapsly exchanges data with your Zendesk Sell account through its API.
We recommend using Sell Growth plan or higher for your Zendesk account, as it includes Firehose API. Although, Mapsly works with Zendesk Sell Team plan as well with the limitations listed below.
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Limitations of Zendesk Sell Team plan
When you remove records in your Zendesk Sell, Mapsly uses Zendesk Sell’s Firehose API to get notified of these events — to reflect these updates in Mapsly quickly. Also, all events related to appointments, like creation, update, or removal, are passed exclusively through the Firehose API.
The Firehose API comes only on the Sell Growth plan and is not available on the Sell Team. So when on Sell Team, Mapsly has to occasionally reimport all Zendesk data to detect which records were removed in Zendesk. The frequency of reimports is determined based on the number of records in your Zendesk account, so you may expect a several-hour delay in the sync of removed records, or even days for accounts with tens of thousands of records. Also, On Sell Team Mapsly cannot sync calendar events from your Zendesk.
You may avoid these limitations by upgrading to Sell Growth. Once you upgrade, Mapsly will automatically start using the Firehose API and the sync of removed records and calendar events will become part of the regular sync that by default happens every 30 minutes, with the option to increase it to every 10 minutes.
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