{"id":20811,"date":"2025-02-07T15:36:12","date_gmt":"2025-02-07T12:36:12","guid":{"rendered":"https:\/\/mapsly.comcareers\/senior-ai-ml-engineer\/"},"modified":"2026-08-26T18:54:53","modified_gmt":"2026-08-26T15:54:53","slug":"enterprise-customer-success-manager-onboarding-expansion","status":"publish","type":"vacancy","link":"https:\/\/mapsly.com\/vi\/careers\/enterprise-customer-success-manager-onboarding-expansion\/","title":{"rendered":"Qu\u1ea3n l\u00fd Th\u00e0nh c\u00f4ng Kh\u00e1ch h\u00e0ng Enterprise (Onboarding &#038; M\u1edf r\u1ed9ng)"},"content":{"rendered":"<p class=\"wp-block-paragraph\" data-renderer-start-pos=\"7728\"><strong data-renderer-mark=\"true\">Gi\u1edbi thi\u1ec7u v\u1ec1 Mapsly<\/strong><\/p>\r\n<p data-renderer-start-pos=\"7742\">Mapsly l\u00e0 n\u1ec1n t\u1ea3ng geo-intelligence v\u00e0 v\u1eadn h\u00e0nh hi\u1ec7n tr\u01b0\u1eddng AI-native. N\u1ec1n t\u1ea3ng n\u00e0y k\u1ebft n\u1ed1i native v\u1edbi Salesforce, HubSpot, Zoho, Pipedrive, Creatio,, <a class=\"_2hGPVj98eZ _2i3C1kYbGa _2kH23qT6kp _1ubuxonXvL _34b3D2vc3e _1NDpvb6wH8 _2wtOC9vc3e _3e11vU6wH8 _0hSAgbHZdu _00uqCY98eZ _3xtjKN0Rl6 _0H9qDF6wH8 _24h04i2Njc _1mT5xdRAKS _0WKd3G4z3T _0bjKvDcjp5 _1UtDYzM7Tp _32C2rk98eZ _0i9AWA0Rl6 _0mm6KQ6wH8 _10n1R5M7Tp _0DCa9D98eZ _3932vvYbGa _02cRtH6wH8 _0clgaMM7Tp _3WzCGi98eZ _0NqVRtYbGa _3BKYwu6wH8 _0CMRbkAwSC _2nTuUYWfPD _3ADzdEWfPD _1warJ9WfPD _4scvAwWyeI\" title=\"http:\/\/monday.com\" href=\"http:\/\/monday.com\/\" data-renderer-mark=\"true\" data-is-router-link=\"false\" data-testid=\"link-with-safety\">monday.com<\/a>, Smartsheet, Airtable v\u00e0 c\u00e1c CRM c\u00f9ng n\u1ec1n t\u1ea3ng l\u00e0m vi\u1ec7c h\u00e0ng \u0111\u1ea7u kh\u00e1c \u2014 t\u1ef1 \u0111\u1ed9ng ph\u1ea3n \u00e1nh m\u00f4 h\u00ecnh d\u1eef li\u1ec7u, \u0111\u1ed1i t\u01b0\u1ee3ng t\u00f9y ch\u1ec9nh v\u00e0 c\u00e1c tr\u01b0\u1eddng \u0111\u01b0\u1ee3c bao g\u1ed3m c\u1ee7a t\u1eebng kh\u00e1ch h\u00e0ng \u2014 v\u00e0 cung c\u1ea5p cho \u0111\u1ed9i ng\u0169 hi\u1ec7n tr\u01b0\u1eddng m\u1ed9t b\u1ea3n \u0111\u1ed3 tr\u1ef1c ti\u1ebfp \u0111\u1ec3 l\u1eadp k\u1ebf ho\u1ea1ch khu v\u1ef1c, t\u1ed1i \u01b0u h\u00f3a tuy\u1ebfn \u0111\u01b0\u1eddng v\u00e0 v\u1eadn h\u00e0nh ng\u00e0y l\u00e0m vi\u1ec7c c\u1ee7a h\u1ecd. V\u1edbi Mapsly AI, c\u00e1c \u0111\u1ea1i di\u1ec7n ch\u1ec9 c\u1ea7n n\u00f3i, CRM c\u1ee7a h\u1ecd t\u1ef1 c\u1eadp nh\u1eadt, trong khi AI l\u1eadp k\u1ebf ho\u1ea1ch, hu\u1ea5n luy\u1ec7n v\u00e0 theo d\u00f5i. Mapsly \u0111\u01b0\u1ee3c ch\u1ee9ng nh\u1eadn SOC 2 Type II v\u00e0 ph\u1ee5c v\u1ee5 c\u00e1c \u0111\u1ed9i ng\u0169 b\u00e1n h\u00e0ng v\u00e0 d\u1ecbch v\u1ee5 hi\u1ec7n tr\u01b0\u1eddng tr\u00ean to\u00e0n th\u1ebf gi\u1edbi.<\/p>\r\n<p data-renderer-start-pos=\"8325\"><strong data-renderer-mark=\"true\">Vai tr\u00f2<\/strong><\/p>\r\n<p class=\"\" data-renderer-start-pos=\"8335\">Khi c\u00e1c t\u1ed5 ch\u1ee9c l\u1edbn h\u01a1n tri\u1ec3n khai Mapsly cho h\u00e0ng tr\u0103m nh\u00e2n vi\u00ean hi\u1ec7n tr\u01b0\u1eddng, h\u1ecd c\u1ea7n nhi\u1ec1u h\u01a1n m\u1ed9t ph\u1ea7n m\u1ec1m tuy\u1ec7t v\u1eddi: k\u1ebf ho\u1ea1ch rollout, \u0111\u00e1nh gi\u00e1 b\u1ea3o m\u1eadt, tri\u1ec3n khai theo t\u1eebng giai \u0111o\u1ea1n v\u00e0 b\u00e1o c\u00e1o cho ban \u0111i\u1ec1u h\u00e0nh. B\u1ea1n s\u1ebd ph\u1ee5 tr\u00e1ch h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng Enterprise t\u1eeb h\u1ee3p \u0111\u1ed3ng \u0111\u00e3 k\u00fd \u0111\u1ebfn gia h\u1ea1n \u2014 \u0111i\u1ec1u ph\u1ed1i quy tr\u00ecnh onboarding cao c\u1ea5p, th\u1ef1c hi\u1ec7n c\u00e1c bu\u1ed5i \u0111\u00e1nh gi\u00e1 kinh doanh v\u1edbi nh\u00e0 t\u00e0i tr\u1ee3 c\u1ea5p \u0111i\u1ec1u h\u00e0nh v\u00e0 \u0111\u1ea3m b\u1ea3o m\u1ecdi t\u00e0i kho\u1ea3n Enterprise \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee9c t\u0103ng n\u0103ng su\u1ea5t hi\u1ec7n tr\u01b0\u1eddng c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng.<\/p>\r\n<p data-renderer-start-pos=\"8774\"><strong data-renderer-mark=\"true\">Nh\u1eefng vi\u1ec7c b\u1ea1n s\u1ebd l\u00e0m<\/strong><\/p>\r\n<ul class=\"ak-ul\" data-indent-level=\"1\">\r\n<li>\r\n<p data-renderer-start-pos=\"8792\"><strong data-renderer-mark=\"true\">Quy tr\u00ecnh onboarding Enterprise ri\u00eang<\/strong>: k\u1ebf ho\u1ea1ch tri\u1ec3n khai v\u1edbi c\u00e1c m\u1ed1c quan tr\u1ecdng, tri\u1ec3n khai theo t\u1eebng giai \u0111o\u1ea1n tr\u00ean c\u00e1c \u0111\u1ed9i nh\u00f3m v\u00e0 khu v\u1ef1c, v\u00e0 h\u1ed7 tr\u1ee3 qu\u1ea3n tr\u1ecb vi\u00ean<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"8919\"><strong data-renderer-mark=\"true\">B\u1ea3o m\u1eadt v\u00e0 mua s\u1eafm c\u1ee7a Shepherd<\/strong>: \u0111i\u1ec1u ph\u1ed1i b\u00e1o c\u00e1o SOC 2, DPAs v\u00e0 b\u1ea3ng c\u00e2u h\u1ecfi b\u1ea3o m\u1eadt v\u1edbi c\u00e1c t\u00e0i nguy\u00ean tu\u00e2n th\u1ee7 c\u1ee7a ch\u00fang t\u00f4i \u0111\u1ec3 qu\u00e1 tr\u00ecnh \u0111\u00e1nh gi\u00e1 di\u1ec5n ra nhanh ch\u00f3ng<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9068\"><strong data-renderer-mark=\"true\">Th\u1ef1c hi\u1ec7n c\u00e1c bu\u1ed5i \u0111\u00e1nh gi\u00e1 kinh doanh c\u1ea5p \u0111i\u1ec1u h\u00e0nh<\/strong>: ph\u00e2n t\u00edch m\u1ee9c \u0111\u1ed9 \u00e1p d\u1ee5ng, b\u00e1o c\u00e1o ROI, v\u00e0 \u0111i\u1ec1u ch\u1ec9nh l\u1ed9 tr\u00ecnh v\u1edbi c\u00e1c nh\u00e0 t\u00e0i tr\u1ee3<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9174\"><strong data-renderer-mark=\"true\">\u0110i\u1ec1u ph\u1ed1i chuy\u00ean gia<\/strong>: m\u1eddi c\u00e1c k\u1ef9 s\u01b0 gi\u1ea3i ph\u00e1p tham gia cho c\u00e1c t\u1ef1 \u0111\u1ed9ng h\u00f3a v\u00e0 t\u00edch h\u1ee3p t\u00f9y ch\u1ec9nh v\u00e0o \u0111\u00fang th\u1eddi \u0111i\u1ec3m<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9291\"><strong data-renderer-mark=\"true\">Gi\u1eef ch\u00e2n v\u00e0 m\u1edf r\u1ed9ng ri\u00eang<\/strong> tr\u00ean to\u00e0n b\u1ed9 s\u1ed5 doanh nghi\u1ec7p<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-renderer-start-pos=\"9349\"><strong data-renderer-mark=\"true\">Nh\u1eefng g\u00ec ch\u00fang t\u00f4i \u0111ang t\u00ecm ki\u1ebfm<\/strong><\/p>\r\n<ul class=\"ak-ul\" data-indent-level=\"1\">\r\n<li>\r\n<p data-renderer-start-pos=\"9375\"><strong data-renderer-mark=\"true\">Kinh nghi\u1ec7m v\u1ec1 th\u00e0nh c\u00f4ng c\u1ee7a kh\u00e1ch h\u00e0ng ho\u1eb7c onboarding trong Enterprise B2B SaaS<\/strong> v\u1edbi c\u00e1c tri\u1ec3n khai quy m\u00f4 h\u00e0ng tr\u0103m ch\u1ed7,<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9476\"><strong data-renderer-mark=\"true\">T\u00ednh ch\u1eb7t ch\u1ebd trong qu\u1ea3n l\u00fd ch\u01b0\u01a1ng tr\u00ecnh<\/strong>: k\u1ebf ho\u1ea1ch, ng\u01b0\u1eddi ph\u1ee5 tr\u00e1ch, ng\u00e0y th\u00e1ng, v\u00e0 theo d\u00f5i \u0111\u1ebfn c\u00f9ng kh\u00f4ng ng\u1eebng<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9557\"><strong data-renderer-mark=\"true\">Phong th\u00e1i l\u00e3nh \u0111\u1ea1o<\/strong> v\u00e0 giao ti\u1ebfp b\u1eb1ng v\u0103n b\u1ea3n r\u00f5 r\u00e0ng, s\u00fac t\u00edch,<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9611\"><strong data-renderer-mark=\"true\">M\u1ee9c \u0111\u1ed9 tho\u1ea3i m\u00e1i khi l\u00e0m vi\u1ec7c v\u1edbi d\u1eef li\u1ec7u<\/strong>: ch\u1ec9 s\u1ed1 \u00e1p d\u1ee5ng, ph\u00e2n t\u00edch m\u1ee9c s\u1eed d\u1ee5ng, c\u00e2u chuy\u1ec7n v\u1ec1 ROI<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9683\"><strong data-renderer-mark=\"true\">S\u1ef1 quen thu\u1ed9c v\u1edbi c\u00e1c quy tr\u00ecnh b\u1ea3o m\u1eadt v\u00e0 mua s\u1eafm<\/strong>; Ki\u1ebfn th\u1ee9c v\u1ec1 h\u1ec7 sinh th\u00e1i CRM l\u00e0 m\u1ed9t l\u1ee3i th\u1ebf<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-renderer-start-pos=\"9770\"><strong data-renderer-mark=\"true\">T\u1ea1i sao ch\u1ecdn Mapsly?<\/strong><\/p>\r\n<ul class=\"ak-ul\" data-indent-level=\"1\">\r\n<li>\r\n<p data-renderer-start-pos=\"9785\"><strong data-renderer-mark=\"true\">Enterprise l\u00e0 ph\u00e2n kh\u00fac t\u0103ng tr\u01b0\u1edfng nhanh nh\u1ea5t c\u1ee7a ch\u00fang t\u00f4i,<\/strong> \u2014 b\u1ea1n s\u1ebd x\u00e2y d\u1ef1ng c\u1ea9m nang h\u00e0nh \u0111\u1ed9ng, kh\u00f4ng ph\u1ea3i th\u1eeba h\u01b0\u1edfng n\u00f3<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9874\"><strong data-renderer-mark=\"true\">D\u1ecbch v\u1ee5 cao c\u1ea5p l\u00e0 ti\u00eau chu\u1ea9n<\/strong>, v\u00e0 b\u1ea1n s\u1ebd c\u00f3 \u0111\u1ed9i ng\u0169 Solutions Engineering \u0111\u1ec3 tri\u1ec3n khai vi\u1ec7c \u0111\u00f3<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9968\"><strong data-renderer-mark=\"true\">\u0110\u01b0\u1eddng d\u00e2y tr\u1ef1c ti\u1ebfp \u0111\u1ebfn nh\u00e0 s\u00e1ng l\u1eadp<\/strong> v\u00e0 nh\u00f3m s\u1ea3n ph\u1ea9m,<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"10015\"><strong data-renderer-mark=\"true\">\u01afu ti\u00ean l\u00e0m vi\u1ec7c t\u1eeb xa<\/strong> v\u1edbi gi\u1edd l\u00e0m vi\u1ec7c linh ho\u1ea1t<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-renderer-start-pos=\"10051\"><strong data-renderer-mark=\"true\">C\u00e1ch \u00e1p d\u1ee5ng<\/strong><\/p>\r\n<p data-renderer-start-pos=\"10065\">G\u1eedi s\u01a1 y\u1ebfu l\u00fd l\u1ecbch c\u1ee7a b\u1ea1n v\u00e0 m\u00f4 t\u1ea3 ng\u1eafn v\u1ec1 m\u1ed9t \u0111\u1ee3t tri\u1ec3n khai c\u1ea5p doanh nghi\u1ec7p m\u00e0 b\u1ea1n ph\u1ee5 tr\u00e1ch \u0111\u1ebfn, <a class=\"_2hGPVj98eZ _2i3C1kYbGa _2kH23qT6kp _1ubuxonXvL _34b3D2vc3e _1NDpvb6wH8 _2wtOC9vc3e _3e11vU6wH8 _0hSAgbHZdu _00uqCY98eZ _3xtjKN0Rl6 _0H9qDF6wH8 _24h04i2Njc _1mT5xdRAKS _0WKd3G4z3T _0bjKvDcjp5 _1UtDYzM7Tp _32C2rk98eZ _0i9AWA0Rl6 _0mm6KQ6wH8 _10n1R5M7Tp _0DCa9D98eZ _3932vvYbGa _02cRtH6wH8 _0clgaMM7Tp _3WzCGi98eZ _0NqVRtYbGa _3BKYwu6wH8 _0CMRbkAwSC _2nTuUYWfPD _3ADzdEWfPD _1warJ9WfPD _4scvAwWyeI\" title=\"mailto:hr@mapsly.com\" href=\"mailto:hr@mapsly.com\" data-renderer-mark=\"true\" data-is-router-link=\"false\" data-testid=\"link-with-safety\">hr@mapsly.com<\/a>.<\/p>","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false},"class_list":["post-20811","vacancy","type-vacancy","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Enterprise Customer Success Manager (Onboarding &amp; 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