{"id":21406,"date":"2025-04-25T09:56:05","date_gmt":"2025-04-25T06:56:05","guid":{"rendered":"https:\/\/mapsly.comcustomer-success-stories\/how-felfel-cuts-planning-time-from-a-week-to-a-day-and-doubles-field-efficiency-with-mapsly\/"},"modified":"2025-12-16T14:48:06","modified_gmt":"2025-12-16T11:48:06","slug":"felfel-case-study","status":"publish","type":"customer-success","link":"https:\/\/mapsly.com\/tr\/customer-success-stories\/felfel-case-study\/","title":{"rendered":"FELFEL, Planlama S\u00fcresini Bir Haftadan Bir G\u00fcne Nas\u0131l K\u0131salt\u0131yor ve Mapsly ile Saha Verimlili\u011fini \u0130kiye Katl\u0131yor"},"content":{"rendered":"

\ud83d\ude80 Genel Bak\u0131\u015fta Sonu\u00e7lar<\/strong><\/h3>\n\n\n\n

\u2714\ufe0f Rota planlama s\u00fcresi 5 g\u00fcnden sadece 1 g\u00fcne indirildi
<\/strong> \u2714\ufe0f Kadar daha fazla servis dura\u011f\u0131<\/strong> her t\u00fcccar i\u00e7in g\u00fcnl\u00fck
\u2714\ufe0f 6 ara\u00e7tan 1 birle\u015fik aray\u00fcz
<\/strong> \u2714\ufe0f Daha az hata<\/strong> otomatik talimatlar ve ger\u00e7ek zamanl\u0131 g\u00f6r\u00fcn\u00fcrl\u00fck ile<\/p>\n\n\n\n

<\/div>\n\n\n\n

Hakk\u0131nda FELFEL<\/strong><\/h2>\n\n\n\n

FELFEL, teslimat hizmeti veren \u0130svi\u00e7reli bir \u015firkettir Taze, yerel ve s\u00fcrd\u00fcr\u00fclebilir yiyecekler ve i\u00e7ecekler<\/strong> \u0130svi\u00e7re genelindeki ofisler, okullar, hastaneler ve otellerde kurulu yakla\u015f\u0131k 1.000 ak\u0131ll\u0131 buzdolab\u0131 ve 200 kahve makinesi a\u011f\u0131 \u00fczerinden. Sahne arkas\u0131nda, d\u00fczenli temizlik, bak\u0131m ve acil teslimatlar\u0131 sa\u011flayan bir \u201ct\u00fcccar\u201d ekibi var\u2014her \u015feyin sorunsuz \u00e7al\u0131\u015fmas\u0131n\u0131 sa\u011fl\u0131yor.<\/p>\n\n\n\n

<\/div>\n\n\n\n

O zamanlar: Hepsini y\u00f6netmek (ve bozmak) i\u00e7in tek bir hesap tablosu<\/strong><\/strong><\/h2>\n\n\n\n

Mapsly\u2019den \u00f6nce, FELFEL\u2019in operasyon uzman\u0131 Zo\u00eb de Wildt, haftal\u0131k saha planlamas\u0131n\u0131 Excel ve birbirinden ba\u011f\u0131ms\u0131z ara\u00e7lar y\u0131\u011f\u0131n\u0131 kullanarak y\u00f6netiyordu. Her hafta, tercihler, b\u00f6lgeler, g\u00fcvenlik gereksinimleri ve tatil g\u00fcnlerini dengelerken her t\u00fcccar i\u00e7in hizmet g\u00fczergahlar\u0131n\u0131 manuel olarak planl\u0131yordu.<\/p>\n\n\n\n

\n

Temelde t\u00fcm haftam\u0131 ald\u0131 \u2014 bu a\u011f\u0131rl\u0131kl\u0131 olarak i\u015fimdi. Sadece planlama yap\u0131yordum. \u015eimdi, Mapsly ile her \u015feyi sadece bir g\u00fcnde planlayabiliyor ve kalan zaman\u0131m\u0131 operasyonlar\u0131 ger\u00e7ekten geli\u015ftirmeye ay\u0131rabiliyorum.<\/p>\n<\/blockquote>\n\n\n\n

T\u00fcccarlar her g\u00fcn Google Maps, dahili veritabanlar\u0131 ve Slack konular\u0131 dahil olmak \u00fczere alt\u0131 farkl\u0131 arac\u0131 kullanmak zorundayd\u0131. Her durak manuel bir sorgulama, \u00e7e\u015fitli kaynaklardan bilgi kopyalama ve en iyi rotay\u0131 an\u0131nda tahmin etme gerektiriyordu. Her site i\u00e7in haz\u0131rlanmak 5-10 dakika s\u00fcr\u00fcyordu, yani i\u015f g\u00fcnlerinin neredeyse bir saati uygulamalar aras\u0131nda ge\u00e7iyordu.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Mapsly Fark\u0131 Nas\u0131l Yapt\u0131<\/strong><\/strong><\/h2>\n\n\n\n
<\/div>\n\n\n\n

Be\u015f G\u00fcnden Bire: Rota Planlamada Yenilik<\/strong><\/h3>\n\n\n\n

Ulusal bir da\u011f\u0131t\u0131m s\u0131ras\u0131nda Mapsly'\u0131 test ettikten sonra, FELFEL tur planlamas\u0131n\u0131 otomatikle\u015ftirmenin g\u00fcc\u00fcn\u00fc h\u0131zla fark etti.<\/p>\n\n\n\n

\u015eimdi, Zo\u00eb t\u00fcm haftan\u0131n operasyonlar\u0131n\u0131 planl\u0131yor sadece bir g\u00fcn<\/strong>\u2014g\u00f6rsel y\u00f6nlendirme, yerle\u015fik kontroller ve dinamik ayarlamalar ile.<\/p>\n\n\n\n

\n

\u015eimdi bana bir g\u00fcn s\u00fcr\u00fcyor. Ayr\u0131ca, \u00f6zellikle sitelerin birbirine yak\u0131n oldu\u011fu \u015fehirlerde g\u00fcnde daha fazla temizlik yap\u0131yoruz.<\/p>\n<\/blockquote>\n\n\n\n

Z\u00fcrih, Basel ve Cenevre gibi yerlerde, t\u00fcccarlar art\u0131k en fazla g\u00fcnde sekiz site<\/strong>, daha \u00f6nceki be\u015fe k\u0131yasla.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Acil Durumlar ve Da\u011f\u0131t\u0131mlar i\u00e7in Ger\u00e7ek Zamanl\u0131 G\u00f6r\u00fcn\u00fcrl\u00fck<\/strong><\/strong><\/h3>\n\n\n\n
<\/div>\n\n\n\n

Mapsly\u2019nin canl\u0131 harita g\u00f6r\u00fcn\u00fcm\u00fc sayesinde Zo\u00eb, t\u00fcccarlar\u0131n nerede oldu\u011funu ve kimin m\u00fcsait oldu\u011funu an\u0131nda g\u00f6r\u00fcr\u2014acil taleplere stressiz yan\u0131t vermesini sa\u011flar.<\/p>\n\n\n\n

\n

Herkesin tam olarak nerede oldu\u011funu biliyorum. Bern\u2019de acil bir teslimat gerekirse, yak\u0131nlarda birinin oldu\u011funu g\u00f6r\u00fcr ve rotas\u0131n\u0131 de\u011fi\u015ftiririm.<\/p>\n<\/blockquote>\n\n\n\n

Bu esneklik, az say\u0131da lojistik ekibiyle bile daha fazla \u00f6zel g\u00f6rev, daha h\u0131zl\u0131 yay\u0131l\u0131m ve daha iyi hizmet anlam\u0131na gelir.<\/p>\n\n\n\n

G\u00f6rev Senkronizasyonu i\u00e7in HubSpot ile Entegre Edildi<\/strong><\/h3>\n\n\n\n

FELFEL\u2019de destek talepleri ve m\u00fc\u015fteri istekleri HubSpot \u00fczerinden geliyor\u2014ancak bunlar\u0131 y\u00f6netmek eskiden manuel ve zaman al\u0131c\u0131 bir s\u00fcre\u00e7ti. Zo\u00eb, her sat\u0131c\u0131y\u0131 bir Excel tablosunda aramak, do\u011fru b\u00f6lgede olup olmad\u0131klar\u0131n\u0131 belirlemek ve ard\u0131ndan her seferinde Slack \u00fczerinden \u00f6zel talimatlar yazmak ve g\u00f6ndermek zorundayd\u0131.<\/p>\n\n\n\n

\u015eimdi, Mapsly tamamen entegre edilmi\u015f durumda ve t\u00fcm i\u015f ak\u0131\u015f\u0131 kolayla\u015ft\u0131r\u0131lm\u0131\u015f ve otomatik hale getirilmi\u015ftir. HubSpot'ta bir destek talebi \u201cplanland\u0131\u201d veya \u201ctakip\u201d olarak i\u015faretlendi\u011finde, hemen Mapsly'de g\u00f6r\u00fcn\u00fcr\u2014art\u0131k Slack mesajlar\u0131 veya manuel kopyala-yap\u0131\u015ft\u0131r yok. \u00d6zel g\u00f6revler ve talimatlar sistemde \u00f6nceden yer almaktad\u0131r, t\u00fcccar turu a\u00e7ar a\u00e7maz haz\u0131rd\u0131r.<\/p>\n\n\n\n

\n

Art\u0131k talimat yazmam\u0131za gerek yok. T\u00fcccar turu a\u00e7t\u0131\u011f\u0131nda talimatlar sistemde zaten mevcut.<\/p>\n<\/blockquote>\n\n\n\n

\u00d6n izin gerektiren y\u00fcksek g\u00fcvenlikli saha ziyaretlerinde bile, Mapsly bunu ayn\u0131 otomatik i\u015f ak\u0131\u015f\u0131 i\u00e7inde y\u00f6netir\u2014eri\u015fimin \u00f6nceden takip edilmesini, onaylanmas\u0131n\u0131 ve g\u00fcvenli \u015fekilde y\u00f6netilmesini sa\u011flar.<\/p>\n\n\n\n

Entegrasyon \u00e7ift y\u00f6nl\u00fcd\u00fcr: Hizmetler ve Alanlar hakk\u0131nda veriler Mapsly ile HubSpot aras\u0131nda s\u00fcrekli olarak senkronize edilir. Bu canl\u0131, \u00e7ift y\u00f6nl\u00fc veri al\u0131\u015fveri\u015fi, t\u00fcm bilgilerin g\u00fcncel, g\u00fcvenilir ve an\u0131nda eri\u015filebilir olmas\u0131n\u0131 sa\u011flar\u2014tak\u0131mlar\u0131n \u00e7ok daha h\u0131zl\u0131 hareket etmesini m\u00fcmk\u00fcn k\u0131lar. <\/p>\n\n\n\n

<\/div>\n\n\n\n

T\u00fcccarlar i\u00e7in de daha basit<\/strong><\/h3>\n\n\n\n

Birden fazla uygulama ile donat\u0131ld\u0131ktan sonra, t\u00fcccarlar, art\u0131k sadece Mapsly'e giri\u015f yap <\/strong>ve onlar\u0131n g\u00fczergah\u0131n\u0131 takip edin<\/strong>. Zo\u00eb h\u00e2l\u00e2 tatil g\u00fcnlerini hafif bir hesap tablosunda takip ediyor, ancak t\u00fcm temel planlama Mapsly'de yap\u0131l\u0131yor.<\/p>\n\n\n\n

\n

Art\u0131k kendileri planlama yapm\u0131yorlar. \u015eimdi sadece Mapsly\u2019ye giri\u015f yap\u0131yor, g\u00fcn\u00fcn rotas\u0131n\u0131 y\u00fckl\u00fcyor ve ziyaretlerine ba\u015fl\u0131yorlar \u2014 her \u015fey birka\u00e7 t\u0131klama ile haz\u0131r.<\/p>\n<\/blockquote>\n\n\n\n

Sonu\u00e7 olarak, her t\u00fcccar yakla\u015f\u0131k olarak tasarruf sa\u011flar haftada be\u015f saat<\/strong>\u2014\u015fimdi ger\u00e7ek hizmet i\u00e7in harcanan zaman, idari y\u00fck de\u011fil.<\/p>\n\n\n\n

<\/div>\n\n\n\n

H\u0131zl\u0131 Destek, Kolay \u00d6\u011frenme E\u011frisi<\/strong><\/h3>\n\n\n\n

Yeni bir ara\u00e7 benimsemek g\u00f6z korkutucu olabilir, ancak Mapsly\u2019nin deste\u011fi bunu sorunsuz hale getirdi.<\/p>\n\n\n\n

\n

Bir sorum oldu\u011funda, be\u015f dakika i\u00e7inde ya da daha k\u0131sa s\u00fcrede yan\u0131t al\u0131yorum. Ve de\u011fi\u015fiklikler ger\u00e7ekten h\u0131zl\u0131 bir \u015fekilde uygulan\u0131yor.<\/p>\n<\/blockquote>\n\n\n\n

Ba\u015fta Zo\u00eb, arka ofis kullan\u0131c\u0131lar\u0131 i\u00e7in aray\u00fczden emin de\u011fildi\u2014ama bu h\u0131zla de\u011fi\u015fti:<\/p>\n\n\n\n

\n

Al\u0131\u015ft\u0131\u011f\u0131n\u0131zda, asl\u0131nda olduk\u00e7a kolay.<\/p>\n<\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

\u0130leriye Bakmak<\/strong><\/h2>\n\n\n\n

FELFEL b\u00fcy\u00fcmeye devam ederken, ekip art\u0131k otomatik ziyaret planlamas\u0131 gibi geli\u015fmi\u015f Mapsly \u00f6zelliklerini ara\u015ft\u0131r\u0131yor. Tekrarlayan ziyaretleri planlayabilen ve otomatik olarak optimize edilmi\u015f rotalar olu\u015fturabilen yap\u0131land\u0131rmalarla, Zo\u00eb daha fazla zaman tasarrufu \u2014 ve insan hatas\u0131 i\u00e7in daha az f\u0131rsat \u00f6ng\u00f6r\u00fcyor.<\/p>\n\n\n\n

Lojistik ve saha planlaman\u0131z\u0131 FELFEL gibi d\u00f6n\u00fc\u015ft\u00fcrmek ister misiniz?
<\/strong> Mapsly'in size zaman kazand\u0131rmas\u0131na, hatalar\u0131 azaltmas\u0131na ve operasyonlar\u0131n\u0131z\u0131 b\u00fcy\u00fctmesine izin verin\u2014bug\u00fcnden ba\u015flayarak.
\u23f3 Demo rezervasyonu yap<\/a> ve haftalar de\u011fil, saatler i\u00e7inde tamamen \u00f6zelle\u015ftirilmi\u015f bir kurulum elde edin\u2014\u00f6n \u00f6deme veya taahh\u00fct olmadan, b\u00f6ylece verilerinizle Mapsly\u2019\u0131 deneyebilirsiniz.<\/p>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

Manuel rota planlamay\u0131, ara\u00e7lar aras\u0131 ge\u00e7i\u015fi ve hata yapmaya a\u00e7\u0131k ileti\u015fimi ortadan kald\u0131rarak FelFel, \u00fclke genelinde buzdolab\u0131 bak\u0131m\u0131n\u0131, acil m\u00fcdahaleleri ve saha koordinasyonunu kolayla\u015ft\u0131rd\u0131\u2014lojistik i\u00e7in zaman kazand\u0131rd\u0131 ve hizmet kalitesini b\u00fcy\u00fctme \u00f6l\u00e7ekte iyile\u015ftirdi.<\/p>","protected":false},"featured_media":21419,"template":"","meta":{"_acf_changed":false},"products-and-features":[25,35,27],"industries":[29],"class_list":["post-21406","customer-success","type-customer-success","status-publish","has-post-thumbnail","hentry","products-and-features-check-in-and-visit-scripting","products-and-features-location-tracking","products-and-features-optimized-routing","industries-consumer-goods"],"acf":[],"yoast_head":"\nHow FELFEL Cuts Planning Time from a Week to a Day\u2014and Doubles Field Efficiency with Mapsly - Mapsly<\/title>\n<meta name=\"description\" content=\"See how FELFEL streamlined nationwide fridge maintenance, cut planning time from a week to a day, and boosted field productivity 60% using Mapsly automation.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mapsly.com\/tr\/customer-success-stories\/felfel-case-study\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How FELFEL Cuts Planning Time from a Week to a Day\u2014and Doubles Field Efficiency with Mapsly - 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