{"id":21401,"date":"2024-06-17T14:55:46","date_gmt":"2024-06-17T11:55:46","guid":{"rendered":"https:\/\/mapsly.comcustomer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/"},"modified":"2025-10-28T12:07:56","modified_gmt":"2025-10-28T09:07:56","slug":"how-zeitview-tripled-its-service-teams-productivity-using-mapsly","status":"publish","type":"customer-success","link":"https:\/\/mapsly.com\/tr\/customer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/","title":{"rendered":"Zeitview Mapsly kullanarak hizmet ekibinin \u00fcretkenli\u011fini nas\u0131l \u00fc\u00e7 kat\u0131na \u00e7\u0131kard\u0131"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Zeitview hakk\u0131nda<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Zeitview, 60\u2019tan fazla \u00fclkede enerji ve altyap\u0131 varl\u0131klar\u0131n\u0131n denetimlerini ger\u00e7ekle\u015ftirmek i\u00e7in son teknoloji denetim yaz\u0131l\u0131m\u0131 ve g\u00f6rsel veri yakalama teknolojisi kullan\u0131r. Y\u00fcksek do\u011frulukla daha g\u00fcvenli, daha h\u0131zl\u0131 ve daha uygun maliyetli denetimler sunar.<\/p>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Zorluk<\/strong><\/h2>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Servis i\u015flerinin manuel da\u011f\u0131t\u0131m\u0131 \u00e7ok zahmetliydi<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Zeitview\u2019in sevk g\u00f6revlileri, servis i\u015flerini uygunluk ve konuma g\u00f6re teknisyenlere atar. Mapsly\u2019den \u00f6nce, uygunluklar\u0131n\u0131 kontrol etmek i\u00e7in her teknisyeni aramak gerekiyordu ve bu \u00e7ok emek yo\u011fundu,<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Saha faaliyetlerine ili\u015fkin g\u00f6r\u00fcn\u00fcrl\u00fck eksikli\u011fi<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Mapsly\u2019yi uygulamaya almadan \u00f6nce, Zeitview ekibin ger\u00e7ek zamanl\u0131 konumunu ve hizmet i\u015flerinin durumunu izleyebilecek bir y\u00f6nteme sahip de\u011fildi. Bu, y\u00f6netimin performans sorunlar\u0131n\u0131 h\u0131zla \u00e7\u00f6zme becerisini engelliyordu.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Ziyaretler s\u0131ras\u0131nda h\u0131zl\u0131 ve g\u00fcvenilir veri toplamak zordu,<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">M\u00fc\u015fteri sahalar\u0131n\u0131 ziyaret ettikten sonra, Zeitview teknisyenleri incelenen saha hakk\u0131nda bir\u00e7ok veri noktas\u0131 girmek zorundayd\u0131. Bazen veri giri\u015fi gecikiyor veya girilen veriler eksik oluyordu. Bu durum m\u00fc\u015fteri raporlar\u0131n\u0131 geciktiriyor ve genel hizmet kalitesini olumsuz etkiliyordu.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Performans panosunun olmamas\u0131 karar alma s\u00fcrecini yava\u015flat\u0131yordu,<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Zeitview y\u00f6netiminin, saha ekibinin faaliyetleri hakk\u0131nda ger\u00e7ek zamanl\u0131 i\u00e7g\u00f6r\u00fc sa\u011flayan saha performans\u0131 metriklerini tek bir yerde g\u00f6rebilece\u011fi bir alan yoktu. Bu, \u015firket y\u00f6netiminin verimli \u00e7al\u0131\u015fmas\u0131n\u0131 engelledi.&nbsp;<\/p>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Mapsly Nas\u0131l Yard\u0131mc\u0131 Oldu?<\/strong><\/h2>\n\n\n\n<div style=\"height:14px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Zeitview i\u015f atamalar\u0131n\u0131 tamamen otomatikle\u015ftirerek iki tam zamanl\u0131 i\u015fe al\u0131m tasarrufu sa\u011flad\u0131<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Zeitview, Mapsly platformunda servis i\u015fi atama s\u00fcrecini tamamen otomatikle\u015ftirdi. Bir i\u015f atanmaya haz\u0131r oldu\u011funda, Mapsly i\u015fin gereksinimlerine uyan uygun teknisyenleri otomatik olarak bulur ve i\u015fi kabul etmeleri i\u00e7in ba\u011flant\u0131 i\u00e7eren bir atama talebini onlara SMS olarak g\u00f6nderir.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u0130\u015fi ilk kabul eden ki\u015fi i\u015fe atan\u0131r ve onay kendisine k\u0131sa mesajla g\u00f6nderilir, di\u011ferleri ise i\u015fin atand\u0131\u011f\u0131na ve art\u0131k mevcut olmad\u0131\u011f\u0131na dair bir bildirim al\u0131r. \u0130\u015f kabul edildikten sonra Mapsly, ilgili ekip \u00fcyelerine e-posta uyar\u0131lar\u0131 da g\u00f6nderir.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><em>Mapsly ekibimizin \u00fcretkenli\u011fini +200% art\u0131rd\u0131, beklentilerimizin \u00e7ok \u00f6tesine ge\u00e7ti.<\/em><br>\u2014 Erick Lindenberg, Operasyon M\u00fcd\u00fcr\u00fc,<\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Otomatik e-posta uyar\u0131lar\u0131 idari i\u015fleri azaltt\u0131, verilerin daha h\u0131zl\u0131 toplanmas\u0131na yard\u0131mc\u0131 oldu<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Mapsly i\u015f ak\u0131\u015flar\u0131n\u0131 kullanarak Zeitview, hat\u0131rlatmalar, ek bilgi talepleri, i\u015f durumu de\u011fi\u015fikliklerine ili\u015fkin g\u00fcncellemeler ve daha fazlas\u0131 dahil olmak \u00fczere \u00e7e\u015fitli olaylar (veya bunlar\u0131n ger\u00e7ekle\u015fmemesi) taraf\u0131ndan tetiklenen 20\u2019den fazla e-posta uyar\u0131s\u0131 uygulad\u0131.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><em>Yaln\u0131zca e-posta otomasyonu, 2 ekip koordinat\u00f6r\u00fc i\u015fe almam\u0131z\u0131 \u00f6nlememizi sa\u011flad\u0131.<\/em><br>\u2014 Erick Lindenberg, Operasyon M\u00fcd\u00fcr\u00fc,<\/p>\n<\/blockquote>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u0130\u015f kontrol listeleri, ziyaretler s\u0131ras\u0131nda veri toplama kalitesinin tutarl\u0131 olmas\u0131n\u0131 sa\u011flad\u0131,<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Zeitview, Mapsly Forms ve konum izleme \u00f6zellikli Mapsly mobil uygulamas\u0131n\u0131 kullanarak check-in ve check-out s\u00fcre\u00e7lerini uygulamaya ald\u0131. Bunlar, teknisyenlerin her servis i\u015fi i\u00e7in gerekli prosed\u00fcrleri izlemesini ve gerekli t\u00fcm verileri toplamas\u0131n\u0131 ve kaydetmesini sa\u011flar. Bu standartla\u015ft\u0131rma, hizmet kalitesi ve veri toplamada tutarl\u0131l\u0131\u011f\u0131 art\u0131r\u0131r, gecikmeleri azalt\u0131r, eksik veri noktalar\u0131n\u0131 en aza indirir ve ziyaretler s\u0131ras\u0131nda daha kapsaml\u0131 veri toplanmas\u0131n\u0131 sa\u011flar.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u00d6rne\u011fin, check-out s\u00fcrecinin bir par\u00e7as\u0131 olarak Mapsly, bir servis i\u015finin tamamland\u0131\u011f\u0131n\u0131 kaydeder ve Zeitview\u2019in ger\u00e7ek i\u015f s\u00fcresi gibi yeni performans metriklerini izlemesini sa\u011flar. Bu ayr\u0131ca, \u00e7\u0131k\u0131\u015f kayd\u0131 gecikirse teknisyenin y\u00f6neticisini otomatik olarak bilgilendirerek g\u00fcvenli\u011fi art\u0131r\u0131r.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Kapsaml\u0131 performans panolar\u0131 \u015feffafl\u0131k sa\u011flad\u0131 ve \u015firketin \u00e7evikli\u011fini art\u0131rd\u0131,<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Zeitview Mapsly Analytics ile ilgili ger\u00e7ek zamanl\u0131 performans metrikleri ve istatistiksel veriler i\u00e7eren grafikler ve panolar olu\u015fturdu. Bu, \u015firket y\u00f6netiminin de\u011fi\u015fen operasyonel ortama h\u0131zla uyum sa\u011flamas\u0131n\u0131, mevcut kaynaklar\u0131 daha iyi kullanmas\u0131n\u0131 ve \u015firket s\u00fcre\u00e7leri ile m\u00fc\u015fteri hizmetlerini iyile\u015ftirme f\u0131rsatlar\u0131n\u0131 h\u0131zl\u0131ca belirleyip de\u011ferlendirmesini sa\u011flad\u0131.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><em>Zeitview\u2019in t\u00fcm panosunu 3 saatlik bir u\u00e7u\u015fta haz\u0131rlad\u0131m.<\/em><br>\u2014 Erick Lindenberg, Operasyon M\u00fcd\u00fcr\u00fc,<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Di\u011fer \u015feylerin yan\u0131 s\u0131ra, sahada \u00e7al\u0131\u015fan temsilci say\u0131s\u0131n\u0131 ve toplad\u0131klar\u0131 veri miktar\u0131n\u0131 g\u00f6sterirler.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/docsz\/AD_4nXdxhmrDqOWjlcFMW-gp_wbgmt9otQbahb7_wjHg-LhmiZncPfDkfQ11Z8DPkl8-AIasy92ni7ckhOe09gfg81GsyV_Kru5QFKu1bRFJieFLKPTiMzmEU_-OOk-MaNg78tUOhE7TV6wKGadlfZzd2r9vZj8?key=tRtkoWV0ugSSc6GrPNkETQ\" alt=\"mapsly \u00fczerinde zeitview panosu\"\/><\/figure>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Mapsly \u00e7\u00f6z\u00fcm m\u00fchendisleri kritik ger\u00e7ek zamanl\u0131 destek sa\u011flayarak Zeitview\u2019in Mapsly\u2019den en iyi \u015fekilde yararlanmas\u0131na yard\u0131mc\u0131 oldu<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Aboneli\u011fe ek \u00fccret olmadan dahil edilen Mapsly\u2019nin ayn\u0131 g\u00fcn uygulama hizmetleri, Mapsly platformunun avantajlar\u0131n\u0131 en \u00fcst d\u00fczeye \u00e7\u0131karmada kritik bir rol oynad\u0131. Bu, Zeitview\u2019in IT ekibini dahil etmeden s\u00fcre\u00e7lerini kademeli olarak iyile\u015ftirmesini sa\u011flad\u0131 ve \u015firketin inovasyon h\u0131z\u0131n\u0131 \u00f6nemli \u00f6l\u00e7\u00fcde art\u0131rd\u0131.<\/p>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><\/h2>","protected":false},"excerpt":{"rendered":"<p>Zeitview\u2019in saha teknisyenlerinin verimlili\u011fini art\u0131rmak, daha iyi hizmet sunmak, idari g\u00f6revleri otomatikle\u015ftirmek ve gereksiz i\u015fe al\u0131mlardan ve BT maliyetlerinden ka\u00e7\u0131nmak i\u00e7in Mapsly\u2019yi nas\u0131l kulland\u0131\u011f\u0131n\u0131 \u00f6\u011frenin.<\/p>","protected":false},"featured_media":21414,"template":"","meta":{"_acf_changed":true},"products-and-features":[24,25,26,27],"industries":[28],"class_list":["post-21401","customer-success","type-customer-success","status-publish","has-post-thumbnail","hentry","products-and-features-automation","products-and-features-check-in-and-visit-scripting","products-and-features-mapsly-analytics","products-and-features-optimized-routing","industries-energy-and-utilities"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - 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