{"id":21401,"date":"2024-06-17T14:55:46","date_gmt":"2024-06-17T11:55:46","guid":{"rendered":"https:\/\/mapsly.comcustomer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/"},"modified":"2025-10-28T12:07:56","modified_gmt":"2025-10-28T09:07:56","slug":"how-zeitview-tripled-its-service-teams-productivity-using-mapsly","status":"publish","type":"customer-success","link":"https:\/\/mapsly.com\/tr\/customer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/","title":{"rendered":"Zeitview, Mapsly kullanarak servis ekibinin verimlili\u011fini \u00fc\u00e7 kat\u0131na nas\u0131l \u00e7\u0131kard\u0131"},"content":{"rendered":"

<\/p>\n\n\n\n

Zeitview Hakk\u0131nda<\/strong><\/h2>\n\n\n\n

Zeitview, 60'tan fazla \u00fclkede enerji ve altyap\u0131 varl\u0131klar\u0131n\u0131n denetimini ger\u00e7ekle\u015ftirmek i\u00e7in son teknoloji inceleme yaz\u0131l\u0131m\u0131 ve g\u00f6rsel veri yakalama teknolojisi kullanmaktad\u0131r. Y\u00fcksek do\u011frulukla daha g\u00fcvenli, daha h\u0131zl\u0131 ve daha maliyet etkin denetimler sunarlar.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Zorluk<\/strong><\/h2>\n\n\n\n
<\/div>\n\n\n\n

Hizmet i\u015flerinin manuel da\u011f\u0131t\u0131m\u0131 \u00e7ok zahmetliydi<\/strong><\/h3>\n\n\n\n

Zeitview\u2019in da\u011f\u0131t\u0131mc\u0131lar\u0131, servis i\u015flerini teknisyenlerin m\u00fcsaitlik durumuna ve konumuna g\u00f6re atar. Mapsly\u2019dan \u00f6nce, her teknisyeni arayarak m\u00fcsaitliklerini kontrol etmek gerekiyordu, bu da \u00e7ok fazla emek gerektiriyordu.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Saha faaliyetlerine dair g\u00f6r\u00fcn\u00fcrl\u00fc\u011f\u00fcn eksikli\u011fi<\/strong><\/h3>\n\n\n\n

Mapsly\u2019i uygulamadan \u00f6nce, Zeitview ekibin ger\u00e7ek zamanl\u0131 konumu ve servis i\u015fi durumunu takip etme yoluna sahip de\u011fildi. Bu durum, y\u00f6netimin performans sorunlar\u0131n\u0131 h\u0131zl\u0131ca \u00e7\u00f6zme yetene\u011fini engelliyordu.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Ziyaretler s\u0131ras\u0131nda h\u0131zl\u0131 ve g\u00fcvenilir veri toplamak zorluydu<\/strong><\/h3>\n\n\n\n

Zeitview teknisyenleri m\u00fc\u015fteri sitelerini ziyaret ettikten sonra incelenen site hakk\u0131nda bir\u00e7ok veri girmeleri gerekiyordu. Bazen veri giri\u015fi gecikiyor veya girilen veriler eksik oluyordu. Bu, m\u00fc\u015fteri raporlar\u0131n\u0131 geciktirdi ve hizmetin genel kalitesini olumsuz etkiledi.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Performans panosunun olmamas\u0131 karar alma s\u00fcrecini yava\u015flat\u0131yordu<\/strong><\/h3>\n\n\n\n

Zeitview y\u00f6netimi, saha ekibinin faaliyetlerine ili\u015fkin ger\u00e7ek zamanl\u0131 i\u00e7g\u00f6r\u00fc sa\u011flayan saha performans \u00f6l\u00e7\u00fctlerinin tek bir yerde topland\u0131\u011f\u0131 bir yere sahip de\u011fildi. Bu durum, \u015firket y\u00f6netiminin verimli \u00e7al\u0131\u015fmas\u0131n\u0131 engelledi. <\/p>\n\n\n\n

<\/div>\n\n\n\n

Mapsly Nas\u0131l Yard\u0131mc\u0131 Oldu?<\/strong><\/h2>\n\n\n\n
<\/div>\n\n\n\n

Zeitview tamamen otomatik i\u015f atamalar\u0131 yaparak iki tam zamanl\u0131 i\u015fe al\u0131m\u0131 tasarruf ediyor<\/strong><\/h3>\n\n\n\n

Zeitview, Mapsly platformunda servis i\u015f g\u00f6revlendirme s\u00fcrecini tamamen otomatikle\u015ftirdi. Bir i\u015f g\u00f6revlendirmeye haz\u0131r oldu\u011funda, Mapsly i\u015fin gereksinimlerini kar\u015f\u0131layan uygun teknisyenleri otomatik olarak bulur ve onlara i\u015fi kabul etmek i\u00e7in ba\u011flant\u0131 i\u00e7eren bir g\u00f6revlendirme talebi mesaj\u0131 g\u00f6nderir. <\/p>\n\n\n\n

\u0130\u015fi ilk kabul eden ki\u015fiye i\u015f atan\u0131r ve onay mesaj\u0131 g\u00f6nderilir, di\u011ferleri ise i\u015fin atand\u0131\u011f\u0131 ve art\u0131k mevcut olmad\u0131\u011f\u0131na dair bir bildirim al\u0131r. \u0130\u015f kabul edildikten sonra Mapsly, uygun ekip \u00fcyelerine e-posta uyar\u0131lar\u0131 da g\u00f6nderir.<\/p>\n\n\n\n

\n

Mapsly, ekibimizin verimlili\u011fini 0 art\u0131rarak beklentilerimizin \u00e7ok \u00f6tesine ge\u00e7ti.<\/em>
\u2014 Erick Lindenberg, Operasyon M\u00fcd\u00fcr\u00fc<\/p>\n<\/blockquote>\n\n\n\n

Otomatik e-posta uyar\u0131lar\u0131 idari i\u015fleri azaltt\u0131, verilerin daha h\u0131zl\u0131 toplanmas\u0131na yard\u0131mc\u0131 oldu<\/strong><\/h3>\n\n\n\n

Mapsly i\u015f ak\u0131\u015flar\u0131n\u0131 kullanarak, Zeitview 20'den fazla e-posta uyar\u0131s\u0131 uygulad\u0131; bunlar, hat\u0131rlatmalar, ek bilgi talepleri, i\u015f durumu de\u011fi\u015fiklikleri hakk\u0131nda g\u00fcncellemeler ve daha fazlas\u0131 gibi \u00e7e\u015fitli olaylar (veya olay eksikli\u011fi) taraf\u0131ndan tetikleniyor. <\/p>\n\n\n\n

\n

Sadece e-posta otomasyonu sayesinde 2 tak\u0131m koordinat\u00f6r\u00fc i\u015fe almaktan ka\u00e7\u0131nd\u0131k.<\/em>
\u2014 Erick Lindenberg, Operasyon M\u00fcd\u00fcr\u00fc<\/p>\n<\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

\u0130\u015f kontrol listeleri, ziyaretler s\u0131ras\u0131nda veri toplaman\u0131n tutarl\u0131 kalitesini sa\u011flad\u0131<\/strong><\/h3>\n\n\n\n

Mapsly Formlar\u0131 ve konum takibi ile Mapsly mobil uygulamas\u0131n\u0131 kullanarak, Zeitview giri\u015f ve \u00e7\u0131k\u0131\u015f s\u00fcre\u00e7lerini uygulam\u0131\u015ft\u0131r. Bu s\u00fcre\u00e7ler, teknisyenlerin her servis i\u015fi i\u00e7in gereken prosed\u00fcrleri takip etmelerini ve t\u00fcm gerekli verileri toplay\u0131p kaydetmelerini sa\u011flar. Bu standartla\u015ft\u0131rma, hizmet kalitesi ve veri toplamada tutarl\u0131l\u0131\u011f\u0131 art\u0131r\u0131r, gecikmeleri azalt\u0131r, eksik veri noktalar\u0131n\u0131 en aza indirir ve ziyaretler s\u0131ras\u0131nda daha kapsaml\u0131 veri toplanmas\u0131na olanak tan\u0131r.<\/p>\n\n\n\n

\u00d6rne\u011fin, Mapsly, \u00e7\u0131k\u0131\u015f i\u015fleminin bir par\u00e7as\u0131 olarak bir servis i\u015finin tamamlanmas\u0131n\u0131 kaydeder ve bu sayede Zeitview, ger\u00e7ek i\u015f s\u00fcresi gibi yeni performans metriklerini izleyebilir. Bu ayn\u0131 zamanda, \u00e7\u0131k\u0131\u015fta gecikme olmas\u0131 durumunda teknisyenin y\u00f6neticisine otomatik bildirim g\u00f6ndirilerek g\u00fcvenli\u011fi art\u0131r\u0131r.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Kapsaml\u0131 performans panolar\u0131 \u015feffafl\u0131k sa\u011flad\u0131 ve \u015firketin \u00e7evikli\u011fini art\u0131rd\u0131<\/strong><\/h3>\n\n\n\n

Zeitview, ilgili ger\u00e7ek zamanl\u0131 performans metrikleri ve istatistik\u00ee verilerle grafikler ve panolar olu\u015fturmak i\u00e7in Mapsly Analytics'i kulland\u0131. Bu, \u015firket y\u00f6netiminin de\u011fi\u015fen operasyonel ortama h\u0131zl\u0131ca uyum sa\u011flamas\u0131na, mevcut kaynaklar\u0131 daha iyi kullanmas\u0131na ve \u015firket s\u00fcre\u00e7lerini ve m\u00fc\u015fteri hizmetlerini iyile\u015ftirmek i\u00e7in f\u0131rsatlar\u0131 h\u0131zl\u0131ca tan\u0131mlamas\u0131na ve de\u011ferlendirmesine olanak sa\u011flad\u0131.<\/p>\n\n\n\n

\n

Zeitview'\u0131n t\u00fcm kontrol panelini 3 saatlik u\u00e7u\u015fta bir araya getirdim.<\/em>
\u2014 Erick Lindenberg, Operasyon M\u00fcd\u00fcr\u00fc<\/p>\n<\/blockquote>\n\n\n\n

Di\u011fer \u015feylerin yan\u0131 s\u0131ra, sitede \u00e7al\u0131\u015fan temsilci say\u0131s\u0131n\u0131 ve toplad\u0131klar\u0131 veri miktar\u0131n\u0131 g\u00f6sterirler.<\/p>\n\n\n\n

<\/div>\n\n\n\n
\"Mapsly'de<\/figure>\n\n\n\n
<\/div>\n\n\n\n

Mapsly \u00e7\u00f6z\u00fcm m\u00fchendisleri, Zeitview'\u0131n Mapsly'den en iyi \u015fekilde yararlanmas\u0131na yard\u0131mc\u0131 olarak kritik ger\u00e7ek zamanl\u0131 destek sa\u011flad\u0131<\/strong><\/h3>\n\n\n\n

Mapsly\u2019nin ayn\u0131 g\u00fcn uygulama hizmetleri, aboneli\u011fe ek maliyet olmadan dahil edilmi\u015ftir ve Mapsly platformunun faydalar\u0131n\u0131 en \u00fcst d\u00fczeye \u00e7\u0131karmada \u00f6nemli bir rol oynam\u0131\u015ft\u0131r. Bu, Zeitview\u2019\u0131n s\u00fcre\u00e7lerini BT ekibini dahil etmeden kademeli olarak geli\u015ftirmesine olanak sa\u011flam\u0131\u015f ve \u015firketin yenilik h\u0131z\u0131n\u0131 \u00f6nemli \u00f6l\u00e7\u00fcde art\u0131rm\u0131\u015ft\u0131r.<\/p>\n\n\n\n

<\/div>\n\n\n\n

<\/h2>","protected":false},"excerpt":{"rendered":"

Zeitview\u2019in saha teknisyenlerinin verimlili\u011fini art\u0131rmak, daha iyi hizmet sunmak, idari g\u00f6revleri otomatikle\u015ftirmek ve gereksiz i\u015fe al\u0131mlar\u0131 ve BT maliyetlerini \u00f6nlemek i\u00e7in Mapsly\u2019\u0131 nas\u0131l kulland\u0131\u011f\u0131n\u0131 \u00f6\u011frenin.<\/p>","protected":false},"featured_media":21414,"template":"","meta":{"_acf_changed":true},"products-and-features":[24,25,26,27],"industries":[28],"class_list":["post-21401","customer-success","type-customer-success","status-publish","has-post-thumbnail","hentry","products-and-features-automation","products-and-features-check-in-and-visit-scripting","products-and-features-mapsly-analytics","products-and-features-optimized-routing","industries-energy-and-utilities"],"acf":[],"yoast_head":"\nHow Zeitview tripled its service team\u2019s productivity using Mapsly - Mapsly<\/title>\n<meta name=\"description\" content=\"Learn how Zeitview used Mapsly to boost its field technicians\u2019 efficiency and avoid unnecessary hires and IT costs.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mapsly.com\/tr\/customer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Zeitview tripled its service team\u2019s productivity using Mapsly - 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