{"id":20811,"date":"2025-02-07T15:36:12","date_gmt":"2025-02-07T12:36:12","guid":{"rendered":"https:\/\/mapsly.comcareers\/senior-ai-ml-engineer\/"},"modified":"2026-08-26T18:54:53","modified_gmt":"2026-08-26T15:54:53","slug":"enterprise-customer-success-manager-onboarding-expansion","status":"publish","type":"vacancy","link":"https:\/\/mapsly.com\/pt\/careers\/enterprise-customer-success-manager-onboarding-expansion\/","title":{"rendered":"Gerente de Sucesso do Cliente Enterprise (Integra\u00e7\u00e3o &#038; Expans\u00e3o)"},"content":{"rendered":"<p class=\"wp-block-paragraph\" data-renderer-start-pos=\"7728\"><strong data-renderer-mark=\"true\">Sobre o Mapsly<\/strong><\/p>\r\n<p data-renderer-start-pos=\"7742\">Mapsly \u00e9 uma plataforma de geo-intelig\u00eancia e opera\u00e7\u00f5es de campo nativa de AI. Ela se conecta nativamente ao Salesforce, HubSpot, Zoho, Pipedrive, Creatio,, <a class=\"_2hGPVj98eZ _2i3C1kYbGa _2kH23qT6kp _1ubuxonXvL _34b3D2vc3e _1NDpvb6wH8 _2wtOC9vc3e _3e11vU6wH8 _0hSAgbHZdu _00uqCY98eZ _3xtjKN0Rl6 _0H9qDF6wH8 _24h04i2Njc _1mT5xdRAKS _0WKd3G4z3T _0bjKvDcjp5 _1UtDYzM7Tp _32C2rk98eZ _0i9AWA0Rl6 _0mm6KQ6wH8 _10n1R5M7Tp _0DCa9D98eZ _3932vvYbGa _02cRtH6wH8 _0clgaMM7Tp _3WzCGi98eZ _0NqVRtYbGa _3BKYwu6wH8 _0CMRbkAwSC _2nTuUYWfPD _3ADzdEWfPD _1warJ9WfPD _4scvAwWyeI\" title=\"http:\/\/monday.com\" href=\"http:\/\/monday.com\/\" data-renderer-mark=\"true\" data-is-router-link=\"false\" data-testid=\"link-with-safety\">monday.com<\/a>, Smartsheet, Airtable e outros CRMs e plataformas de trabalho l\u00edderes \u2014 espelhando automaticamente o modelo de dados de cada cliente, incluindo objetos e campos personalizados \u2014 e oferece \u00e0s equipes de campo um mapa em tempo real para planejar territ\u00f3rios, otimizar rotas e conduzir o dia. Com Mapsly AI, os representantes falam e o CRM deles se atualiza sozinho, enquanto AI planeja, orienta e faz o acompanhamento. Mapsly \u00e9 certificada SOC 2 Type II e atende equipes de vendas e servi\u00e7os de campo em todo o mundo.<\/p>\r\n<p data-renderer-start-pos=\"8325\"><strong data-renderer-mark=\"true\">A fun\u00e7\u00e3o<\/strong><\/p>\r\n<p class=\"\" data-renderer-start-pos=\"8335\">\u00c0 medida que organiza\u00e7\u00f5es maiores implementam o Mapsly para centenas de representantes de campo, elas precisam de mais do que um \u00f3timo software: planos de rollout, an\u00e1lises de seguran\u00e7a, implanta\u00e7\u00f5es em fases e relat\u00f3rios executivos. Voc\u00ea ser\u00e1 respons\u00e1vel pela jornada do cliente Enterprise desde o contrato assinado at\u00e9 a renova\u00e7\u00e3o \u2014 coordenando um onboarding de alto n\u00edvel, conduzindo revis\u00f5es de neg\u00f3cios com patrocinadores executivos e garantindo que cada conta Enterprise alcance ganhos mensur\u00e1veis de produtividade em campo.<\/p>\r\n<p data-renderer-start-pos=\"8774\"><strong data-renderer-mark=\"true\">O que voc\u00ea far\u00e1<\/strong><\/p>\r\n<ul class=\"ak-ul\" data-indent-level=\"1\">\r\n<li>\r\n<p data-renderer-start-pos=\"8792\"><strong data-renderer-mark=\"true\">Onboarding Enterprise pr\u00f3prio<\/strong>: planos de implanta\u00e7\u00e3o com marcos, implanta\u00e7\u00f5es em fases entre equipes e regi\u00f5es, e capacita\u00e7\u00e3o de administradores<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"8919\"><strong data-renderer-mark=\"true\">Seguran\u00e7a e compras da Shepherd<\/strong>: coordenar relat\u00f3rios SOC 2, DPAs e question\u00e1rios de seguran\u00e7a com nossos recursos de conformidade para que as an\u00e1lises avancem rapidamente<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9068\"><strong data-renderer-mark=\"true\">Conduza an\u00e1lises executivas de neg\u00f3cios<\/strong>: an\u00e1lises de ado\u00e7\u00e3o, relat\u00f3rios de ROI, e alinhamento do roteiro com patrocinadores<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9174\"><strong data-renderer-mark=\"true\">Coordenar especialistas<\/strong>: envolver engenheiros de solu\u00e7\u00f5es para automa\u00e7\u00f5es e integra\u00e7\u00f5es personalizadas nos momentos certos<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9291\"><strong data-renderer-mark=\"true\">Reten\u00e7\u00e3o e expans\u00e3o pr\u00f3prias<\/strong> em todo o livro empresarial<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-renderer-start-pos=\"9349\"><strong data-renderer-mark=\"true\">O que procuramos<\/strong><\/p>\r\n<ul class=\"ak-ul\" data-indent-level=\"1\">\r\n<li>\r\n<p data-renderer-start-pos=\"9375\"><strong data-renderer-mark=\"true\">Experi\u00eancia em sucesso do cliente ou onboarding em Enterprise B2B SaaS<\/strong> com implanta\u00e7\u00f5es de v\u00e1rias centenas de licen\u00e7as,<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9476\"><strong data-renderer-mark=\"true\">Rigor na gest\u00e3o de programas<\/strong>: planos, respons\u00e1veis, datas, e acompanhamento incans\u00e1vel<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9557\"><strong data-renderer-mark=\"true\">Presen\u00e7a executiva<\/strong> e comunica\u00e7\u00e3o escrita clara e concisa,<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9611\"><strong data-renderer-mark=\"true\">Conforto com dados<\/strong>: m\u00e9tricas de ado\u00e7\u00e3o, an\u00e1lises de uso, narrativas de ROI<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9683\"><strong data-renderer-mark=\"true\">Familiaridade com processos de seguran\u00e7a e compras<\/strong>; Conhecimento do ecossistema de CRM \u00e9 um diferencial<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-renderer-start-pos=\"9770\"><strong data-renderer-mark=\"true\">Por que Mapsly?<\/strong><\/p>\r\n<ul class=\"ak-ul\" data-indent-level=\"1\">\r\n<li>\r\n<p data-renderer-start-pos=\"9785\"><strong data-renderer-mark=\"true\">Enterprise \u00e9 o nosso segmento de crescimento mais r\u00e1pido,<\/strong> \u2014 voc\u00ea criar\u00e1 o manual estrat\u00e9gico, n\u00e3o o herdar\u00e1<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9874\"><strong data-renderer-mark=\"true\">O servi\u00e7o premium \u00e9 o padr\u00e3o<\/strong>, e voc\u00ea ter\u00e1 a equipe de Solutions Engineering para entreg\u00e1-lo<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9968\"><strong data-renderer-mark=\"true\">Linha direta com o fundador<\/strong> e a equipe de produto,<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"10015\"><strong data-renderer-mark=\"true\">Remoto primeiro<\/strong> com hor\u00e1rios flex\u00edveis<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-renderer-start-pos=\"10051\"><strong data-renderer-mark=\"true\">Como aplicar<\/strong><\/p>\r\n<p data-renderer-start-pos=\"10065\">Envie seu curr\u00edculo e uma breve descri\u00e7\u00e3o de uma implanta\u00e7\u00e3o empresarial que voc\u00ea liderou para, <a class=\"_2hGPVj98eZ _2i3C1kYbGa _2kH23qT6kp _1ubuxonXvL _34b3D2vc3e _1NDpvb6wH8 _2wtOC9vc3e _3e11vU6wH8 _0hSAgbHZdu _00uqCY98eZ _3xtjKN0Rl6 _0H9qDF6wH8 _24h04i2Njc _1mT5xdRAKS _0WKd3G4z3T _0bjKvDcjp5 _1UtDYzM7Tp _32C2rk98eZ _0i9AWA0Rl6 _0mm6KQ6wH8 _10n1R5M7Tp _0DCa9D98eZ _3932vvYbGa _02cRtH6wH8 _0clgaMM7Tp _3WzCGi98eZ _0NqVRtYbGa _3BKYwu6wH8 _0CMRbkAwSC _2nTuUYWfPD _3ADzdEWfPD _1warJ9WfPD _4scvAwWyeI\" title=\"mailto:hr@mapsly.com\" href=\"mailto:hr@mapsly.com\" data-renderer-mark=\"true\" data-is-router-link=\"false\" data-testid=\"link-with-safety\">hr@mapsly.com<\/a>.<\/p>","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false},"class_list":["post-20811","vacancy","type-vacancy","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Enterprise Customer Success Manager (Onboarding &amp; Expansion) - Mapsly<\/title>\n<meta name=\"description\" content=\"Join Mapsly as an Enterprise Customer Success Manager and lead onboarding, customer adoption, account growth, and expansion across our SaaS platform.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mapsly.com\/pt\/careers\/enterprise-customer-success-manager-onboarding-expansion\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Enterprise Customer Success Manager (Onboarding &amp; Expansion) - Mapsly\" \/>\n<meta property=\"og:description\" content=\"Join Mapsly as an Enterprise Customer Success Manager and lead onboarding, customer adoption, account growth, and expansion across our SaaS platform.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mapsly.com\/pt\/careers\/enterprise-customer-success-manager-onboarding-expansion\/\" \/>\n<meta property=\"og:site_name\" content=\"Mapsly\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-26T15:54:53+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tempo estimado de leitura\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/mapsly.com\\\/careers\\\/enterprise-customer-success-manager-onboarding-expansion\\\/\",\"url\":\"https:\\\/\\\/mapsly.com\\\/careers\\\/enterprise-customer-success-manager-onboarding-expansion\\\/\",\"name\":\"Enterprise Customer Success Manager (Onboarding & Expansion) - Mapsly\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/mapsly.com\\\/#website\"},\"datePublished\":\"2025-02-07T12:36:12+00:00\",\"dateModified\":\"2026-08-26T15:54:53+00:00\",\"description\":\"Join Mapsly as an Enterprise Customer Success Manager and lead onboarding, customer adoption, account growth, and expansion across our SaaS platform.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/mapsly.com\\\/careers\\\/enterprise-customer-success-manager-onboarding-expansion\\\/#breadcrumb\"},\"inLanguage\":\"pt-PT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/mapsly.com\\\/careers\\\/enterprise-customer-success-manager-onboarding-expansion\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/mapsly.com\\\/careers\\\/enterprise-customer-success-manager-onboarding-expansion\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/mapsly.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Vacancies\",\"item\":\"https:\\\/\\\/mapsly.com\\\/es\\\/careers\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Enterprise Customer Success Manager (Onboarding &#038; Expansion)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/mapsly.com\\\/#website\",\"url\":\"https:\\\/\\\/mapsly.com\\\/\",\"name\":\"Mapsly\",\"description\":\"The Ultimate CRM Map\",\"publisher\":{\"@id\":\"https:\\\/\\\/mapsly.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/mapsly.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"pt-PT\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/mapsly.com\\\/#organization\",\"name\":\"Mapsly\",\"url\":\"https:\\\/\\\/mapsly.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-PT\",\"@id\":\"https:\\\/\\\/mapsly.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/mapsly.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/Mapsly-Logo-2x-BIG.png\",\"contentUrl\":\"https:\\\/\\\/mapsly.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/Mapsly-Logo-2x-BIG.png\",\"width\":280,\"height\":85,\"caption\":\"Mapsly\"},\"image\":{\"@id\":\"https:\\\/\\\/mapsly.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Gerente de Sucesso do Cliente Enterprise (Integra\u00e7\u00e3o &amp; Expans\u00e3o) - Mapsly","description":"Junte-se \u00e0 Mapsly como Gerente de Sucesso do Cliente Enterprise e lidere o onboarding, a ado\u00e7\u00e3o de clientes, o crescimento de contas, e a expans\u00e3o em nossa plataforma SaaS.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/mapsly.com\/pt\/careers\/enterprise-customer-success-manager-onboarding-expansion\/","og_locale":"pt_PT","og_type":"article","og_title":"Enterprise Customer Success Manager (Onboarding & Expansion) - Mapsly","og_description":"Join Mapsly as an Enterprise Customer Success Manager and lead onboarding, customer adoption, account growth, and expansion across our SaaS platform.","og_url":"https:\/\/mapsly.com\/pt\/careers\/enterprise-customer-success-manager-onboarding-expansion\/","og_site_name":"Mapsly","article_modified_time":"2026-08-26T15:54:53+00:00","twitter_card":"summary_large_image","twitter_misc":{"Tempo estimado de leitura":"2 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/mapsly.com\/careers\/enterprise-customer-success-manager-onboarding-expansion\/","url":"https:\/\/mapsly.com\/careers\/enterprise-customer-success-manager-onboarding-expansion\/","name":"Gerente de Sucesso do Cliente Enterprise (Integra\u00e7\u00e3o &amp; Expans\u00e3o) - Mapsly","isPartOf":{"@id":"https:\/\/mapsly.com\/#website"},"datePublished":"2025-02-07T12:36:12+00:00","dateModified":"2026-08-26T15:54:53+00:00","description":"Junte-se \u00e0 Mapsly como Gerente de Sucesso do Cliente Enterprise e lidere o onboarding, a ado\u00e7\u00e3o de clientes, o crescimento de contas, e a expans\u00e3o em nossa plataforma SaaS.","breadcrumb":{"@id":"https:\/\/mapsly.com\/careers\/enterprise-customer-success-manager-onboarding-expansion\/#breadcrumb"},"inLanguage":"pt-PT","potentialAction":[{"@type":"ReadAction","target":["https:\/\/mapsly.com\/careers\/enterprise-customer-success-manager-onboarding-expansion\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/mapsly.com\/careers\/enterprise-customer-success-manager-onboarding-expansion\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/mapsly.com\/"},{"@type":"ListItem","position":2,"name":"Vacancies","item":"https:\/\/mapsly.com\/es\/careers\/"},{"@type":"ListItem","position":3,"name":"Enterprise Customer Success Manager (Onboarding &#038; Expansion)"}]},{"@type":"WebSite","@id":"https:\/\/mapsly.com\/#website","url":"https:\/\/mapsly.com\/","name":"Mapsly","description":"O mapa CRM definitivo","publisher":{"@id":"https:\/\/mapsly.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/mapsly.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"pt-PT"},{"@type":"Organization","@id":"https:\/\/mapsly.com\/#organization","name":"Mapsly","url":"https:\/\/mapsly.com\/","logo":{"@type":"ImageObject","inLanguage":"pt-PT","@id":"https:\/\/mapsly.com\/#\/schema\/logo\/image\/","url":"https:\/\/mapsly.com\/wp-content\/uploads\/2025\/06\/Mapsly-Logo-2x-BIG.png","contentUrl":"https:\/\/mapsly.com\/wp-content\/uploads\/2025\/06\/Mapsly-Logo-2x-BIG.png","width":280,"height":85,"caption":"Mapsly"},"image":{"@id":"https:\/\/mapsly.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/mapsly.com\/pt\/wp-json\/wp\/v2\/vacancy\/20811","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mapsly.com\/pt\/wp-json\/wp\/v2\/vacancy"}],"about":[{"href":"https:\/\/mapsly.com\/pt\/wp-json\/wp\/v2\/types\/vacancy"}],"wp:attachment":[{"href":"https:\/\/mapsly.com\/pt\/wp-json\/wp\/v2\/media?parent=20811"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}