{"id":21401,"date":"2024-06-17T14:55:46","date_gmt":"2024-06-17T11:55:46","guid":{"rendered":"https:\/\/mapsly.comcustomer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/"},"modified":"2025-10-28T12:07:56","modified_gmt":"2025-10-28T09:07:56","slug":"how-zeitview-tripled-its-service-teams-productivity-using-mapsly","status":"publish","type":"customer-success","link":"https:\/\/mapsly.com\/pt\/customer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/","title":{"rendered":"Como a Zeitview triplicou a produtividade da sua equipe de servi\u00e7o usando Mapsly"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Sobre a Zeitview<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A Zeitview usa software de inspe\u00e7\u00e3o de ponta e tecnologia de captura de dados visuais para realizar inspe\u00e7\u00f5es de ativos de energia e infraestrutura em mais de 60 pa\u00edses. A empresa oferece inspe\u00e7\u00f5es mais seguras, r\u00e1pidas e econ\u00f4micas com alta precis\u00e3o.<\/p>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>O desafio<\/strong><\/h2>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>A distribui\u00e7\u00e3o manual de trabalhos de servi\u00e7o era muito trabalhosa<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Os despachantes da Zeitview atribuem trabalhos de servi\u00e7o aos t\u00e9cnicos com base na disponibilidade e na localiza\u00e7\u00e3o. Antes do Mapsly, era necess\u00e1rio ligar para cada t\u00e9cnico para verificar sua disponibilidade, o que exigia muito trabalho,<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Falta de visibilidade sobre as atividades em campo<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Antes de implementar o Mapsly, a Zeitview n\u00e3o tinha uma forma de monitorar a localiza\u00e7\u00e3o em tempo real da equipe e o status dos servi\u00e7os. Isso prejudicava a capacidade da gest\u00e3o de resolver rapidamente problemas de desempenho.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>A coleta de dados r\u00e1pida e confi\u00e1vel durante as visitas era um desafio,<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Depois de visitar os locais dos clientes, os t\u00e9cnicos da Zeitview tinham de inserir muitos pontos de dados sobre o local inspecionado. \u00c0s vezes, a inser\u00e7\u00e3o de dados era atrasada ou os dados inseridos ficavam incompletos. Isso atrasava os relat\u00f3rios dos clientes e impactava negativamente a qualidade geral do servi\u00e7o.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>A falta de um painel de desempenho estava atrasando a tomada de decis\u00f5es,<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A gest\u00e3o da Zeitview n\u00e3o tinha um \u00fanico local com m\u00e9tricas de desempenho em campo que fornecesse insights em tempo real sobre as atividades da equipe de campo. Isso impedia a gest\u00e3o da empresa de trabalhar com efici\u00eancia.&nbsp;<\/p>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Como a Mapsly ajudou?<\/strong><\/h2>\n\n\n\n<div style=\"height:14px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Zeitview automatizou totalmente as atribui\u00e7\u00f5es de trabalhos, economizando duas contrata\u00e7\u00f5es em tempo integral<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A Zeitview automatizou totalmente o processo de atribui\u00e7\u00e3o de trabalhos de servi\u00e7o na plataforma Mapsly. Quando um trabalho est\u00e1 pronto para atribui\u00e7\u00e3o, o Mapsly encontra automaticamente t\u00e9cnicos dispon\u00edveis que atendem aos requisitos do trabalho e envia a eles uma mensagem de texto com uma solicita\u00e7\u00e3o de atribui\u00e7\u00e3o e o link para aceitar o trabalho.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Quem aceitar o trabalho primeiro recebe a atribui\u00e7\u00e3o do trabalho e a confirma\u00e7\u00e3o por mensagem de texto, enquanto os outros recebem uma notifica\u00e7\u00e3o de que o trabalho foi atribu\u00eddo e j\u00e1 n\u00e3o est\u00e1 dispon\u00edvel. Depois de o trabalho ser aceite, a Mapsly tamb\u00e9m envia alertas por e-mail aos membros da equipa apropriados.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><em>Mapsly aumentou a produtividade da nossa equipe em +200%, muito al\u00e9m das nossas expectativas.<\/em><br>\u2014 Erick Lindenberg, Gerente de Opera\u00e7\u00f5es,<\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Alertas autom\u00e1ticos por e-mail reduziram o trabalho administrativo, ajudando a coletar dados mais rapidamente<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Usando os fluxos de trabalho do Mapsly, a Zeitview implementou mais de 20 alertas por e-mail que s\u00e3o acionados por v\u00e1rios eventos (ou pela aus\u00eancia deles), incluindo lembretes, solicita\u00e7\u00f5es de informa\u00e7\u00f5es adicionais, atualiza\u00e7\u00f5es sobre mudan\u00e7as no status do trabalho e muito mais.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><em>A automa\u00e7\u00e3o de e-mail por si s\u00f3 nos permitiu evitar a contrata\u00e7\u00e3o de 2 coordenadores de equipe.<\/em><br>\u2014 Erick Lindenberg, Gerente de Opera\u00e7\u00f5es,<\/p>\n<\/blockquote>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>As listas de verifica\u00e7\u00e3o de trabalhos garantiram uma qualidade consistente da coleta de dados durante as visitas,<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Usando o Mapsly Forms e o aplicativo m\u00f3vel Mapsly com rastreamento de localiza\u00e7\u00e3o, a Zeitview implementou processos de check-in e check-out. Eles garantem que os t\u00e9cnicos sigam os procedimentos exigidos para cada servi\u00e7o e coletem e registrem todos os dados necess\u00e1rios. Essa padroniza\u00e7\u00e3o melhora a consist\u00eancia na qualidade do servi\u00e7o e na coleta de dados, reduz atrasos, minimiza pontos de dados ausentes e permite uma coleta de dados mais abrangente durante as visitas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Por exemplo, como parte do processo de check-out, o Mapsly registra a conclus\u00e3o de um trabalho de servi\u00e7o, permitindo que a Zeitview monitore novas m\u00e9tricas de desempenho, como a dura\u00e7\u00e3o real do trabalho. Isso tamb\u00e9m melhora a seguran\u00e7a ao notificar automaticamente o gerente de um t\u00e9cnico se houver atraso ao registrar a sa\u00edda.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Pain\u00e9is abrangentes de desempenho proporcionaram transpar\u00eancia e aumentaram a agilidade da empresa,<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A Zeitview utilizou Mapsly Analytics para criar gr\u00e1ficos e pain\u00e9is com m\u00e9tricas de desempenho em tempo real relevantes e dados estat\u00edsticos. Isso permitiu que a gest\u00e3o da empresa se adaptasse rapidamente ao ambiente operacional em mudan\u00e7a, utilizasse melhor os recursos dispon\u00edveis e identificasse e aproveitasse rapidamente oportunidades para melhorar os processos da empresa e o atendimento ao cliente.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><em>Montei todo o painel da Zeitview em um voo de 3 horas.<\/em><br>\u2014 Erick Lindenberg, Gerente de Opera\u00e7\u00f5es,<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Entre outras coisas, eles mostram o n\u00famero de representantes trabalhando no local e a quantidade de dados que coletaram.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/docsz\/AD_4nXdxhmrDqOWjlcFMW-gp_wbgmt9otQbahb7_wjHg-LhmiZncPfDkfQ11Z8DPkl8-AIasy92ni7ckhOe09gfg81GsyV_Kru5QFKu1bRFJieFLKPTiMzmEU_-OOk-MaNg78tUOhE7TV6wKGadlfZzd2r9vZj8?key=tRtkoWV0ugSSc6GrPNkETQ\" alt=\"painel zeitview no mapsly\"\/><\/figure>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Os engenheiros de solu\u00e7\u00f5es da Mapsly forneceram suporte crucial em tempo real, ajudando a Zeitview a aproveitar ao m\u00e1ximo o Mapsly<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Os servi\u00e7os de implementa\u00e7\u00e3o no mesmo dia da Mapsly, inclu\u00eddos na assinatura sem custo adicional, desempenharam um papel crucial para maximizar os benef\u00edcios da plataforma Mapsly. Isso permitiu que a Zeitview melhorasse seus processos de forma incremental sem envolver a equipe de TI, acelerando significativamente o ritmo de inova\u00e7\u00e3o da empresa.<\/p>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><\/h2>","protected":false},"excerpt":{"rendered":"<p>Saiba como a Zeitview usou o Mapsly para aumentar a efici\u00eancia dos seus t\u00e9cnicos de campo, oferecer um servi\u00e7o melhor, automatizar tarefas administrativas e evitar contrata\u00e7\u00f5es e custos de TI desnecess\u00e1rios.<\/p>","protected":false},"featured_media":21414,"template":"","meta":{"_acf_changed":true},"products-and-features":[24,25,26,27],"industries":[28],"class_list":["post-21401","customer-success","type-customer-success","status-publish","has-post-thumbnail","hentry","products-and-features-automation","products-and-features-check-in-and-visit-scripting","products-and-features-mapsly-analytics","products-and-features-optimized-routing","industries-energy-and-utilities"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - 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