{"id":21401,"date":"2024-06-17T14:55:46","date_gmt":"2024-06-17T11:55:46","guid":{"rendered":"https:\/\/mapsly.comcustomer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/"},"modified":"2025-10-28T12:07:56","modified_gmt":"2025-10-28T09:07:56","slug":"how-zeitview-tripled-its-service-teams-productivity-using-mapsly","status":"publish","type":"customer-success","link":"https:\/\/mapsly.com\/pt\/customer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/","title":{"rendered":"Como a Zeitview triplicou a produtividade da sua equipe de servi\u00e7o usando Mapsly"},"content":{"rendered":"

<\/p>\n\n\n\n

Sobre Zeitview<\/strong><\/h2>\n\n\n\n

Zeitview utiliza software de inspe\u00e7\u00e3o de ponta e tecnologia de captura visual de dados para realizar inspe\u00e7\u00f5es de ativos de energia e infraestrutura em mais de 60 pa\u00edses. Eles proporcionam inspe\u00e7\u00f5es mais seguras, r\u00e1pidas e econ\u00f4micas com alta precis\u00e3o.<\/p>\n\n\n\n

<\/div>\n\n\n\n

O Desafio<\/strong><\/h2>\n\n\n\n
<\/div>\n\n\n\n

A distribui\u00e7\u00e3o manual de servi\u00e7os era muito trabalhosa<\/strong><\/h3>\n\n\n\n

Os despachantes da Zeitview designam tarefas de servi\u00e7o aos t\u00e9cnicos com base na disponibilidade e localiza\u00e7\u00e3o. Antes do Mapsly, era necess\u00e1rio ligar para cada t\u00e9cnico para verificar sua disponibilidade, o que demandava muito trabalho manual.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Lack of visibility into field activities<\/strong><\/h3>\n\n\n\n

Antes de implementar o Mapsly, a Zeitview n\u00e3o dispunha de um meio para monitorar a localiza\u00e7\u00e3o em tempo real da equipe e o status dos trabalhos de servi\u00e7o. Isso estava prejudicando a capacidade da gest\u00e3o de resolver rapidamente os problemas de desempenho.<\/p>\n\n\n\n

<\/div>\n\n\n\n

A coleta r\u00e1pida e confi\u00e1vel de dados durante as visitas foi um desafio.<\/strong><\/h3>\n\n\n\n

After visiting customer sites, Zeitview\u2019s technicians had to enter many data points about the inspected site. Sometimes, data entry was delayed or entered data was incomplete. This delayed customer reports and negatively impacted the overall quality of service.<\/p>\n\n\n\n

<\/div>\n\n\n\n

A falta de um painel de desempenho estava atrasando a tomada de decis\u00f5es.<\/strong><\/h3>\n\n\n\n

A gest\u00e3o da Zeitview n\u00e3o dispunha de um local \u00fanico com m\u00e9tricas de desempenho de campo que proporcionassem uma vis\u00e3o em tempo real das atividades da equipe de campo. Isso impedia a administra\u00e7\u00e3o da empresa de trabalhar de forma eficiente. <\/p>\n\n\n\n

<\/div>\n\n\n\n

Como a Mapsly ajudou?<\/strong><\/h2>\n\n\n\n
<\/div>\n\n\n\n

Zeitview fully automated job assignments, saving two full-time hires<\/strong><\/h3>\n\n\n\n

Zeitview automatizou completamente o processo de atribui\u00e7\u00e3o de servi\u00e7os na plataforma Mapsly. Quando um trabalho est\u00e1 pronto para ser atribu\u00eddo, o Mapsly encontra automaticamente t\u00e9cnicos dispon\u00edveis que atendem aos requisitos do trabalho e envia a eles uma solicita\u00e7\u00e3o de atribui\u00e7\u00e3o com o link para aceitar o trabalho. <\/p>\n\n\n\n

Quem aceitar o trabalho primeiro \u00e9 designado para ele e recebe a confirma\u00e7\u00e3o por mensagem de texto, enquanto os outros recebem uma notifica\u00e7\u00e3o de que o trabalho foi designado e n\u00e3o est\u00e1 mais dispon\u00edvel. Uma vez aceito o trabalho, o Mapsly tamb\u00e9m envia alertas por e-mail para os membros apropriados da equipe.<\/p>\n\n\n\n

\n

Mapsly boosted our team\u2019s productivity by +200%, far beyond our expectations.<\/em>
\u2014 Erick Lindenberg, Gerente de Opera\u00e7\u00f5es<\/p>\n<\/blockquote>\n\n\n\n

Alertas de e-mail automatizados reduziram o trabalho administrativo, ajudando a coletar dados mais rapidamente.<\/strong><\/h3>\n\n\n\n

Using Mapsly workflows, Zeitview has implemented more than 20 email alerts that are triggered by various events (or the lack thereof), including reminders, requests for additional information, updates on job status changes, and more. <\/p>\n\n\n\n

\n

Somente a automa\u00e7\u00e3o de e-mail por si s\u00f3 nos permitiu evitar contratar 2 coordenadores de equipe.<\/em>
\u2014 Erick Lindenberg, Gerente de Opera\u00e7\u00f5es<\/p>\n<\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

As listas de verifica\u00e7\u00e3o de trabalho garantiram uma qualidade consistente na coleta de dados durante as visitas.<\/strong><\/h3>\n\n\n\n

Utilizando o Mapsly Forms e o aplicativo m\u00f3vel Mapsly com rastreamento de localiza\u00e7\u00e3o, a Zeitview implementou processos de check-in e check-out. Isso garante que os t\u00e9cnicos sigam os procedimentos exigidos para cada servi\u00e7o e coletem e registrem todos os dados necess\u00e1rios. Essa padroniza\u00e7\u00e3o melhora a consist\u00eancia na qualidade do servi\u00e7o e na coleta de dados, reduz os atrasos, minimiza a aus\u00eancia de pontos de dados e permite uma coleta de dados mais abrangente durante as visitas.<\/p>\n\n\n\n

For example, as part of the check-out process, Mapsly records the completion of a service job, allowing Zeitview to monitor new performance metrics such as actual job duration. This also improves safety by automatically notifying a technician\u2019s manager if there is a delay in clocking out.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Pain\u00e9is de desempenho abrangentes proporcionaram transpar\u00eancia e aumentaram a agilidade da empresa.<\/strong><\/h3>\n\n\n\n

A Zeitview utilizou o Mapsly Analytics para criar gr\u00e1ficos e dashboards com m\u00e9tricas de desempenho em tempo real relevantes e dados estat\u00edsticos. Isso permitiu que a gest\u00e3o da empresa se ajustasse rapidamente ao ambiente operacional em constante mudan\u00e7a, aproveitando melhor os recursos dispon\u00edveis e identificando e explorando rapidamente oportunidades para melhorar os processos empresariais e o atendimento ao cliente.<\/p>\n\n\n\n

\n

I put together Zeitview’s whole dashboard on a 3-hour flight.<\/em>
\u2014 Erick Lindenberg, Gerente de Opera\u00e7\u00f5es<\/p>\n<\/blockquote>\n\n\n\n

Entre outras coisas, eles mostram o n\u00famero de representantes trabalhando no local e a quantidade de dados que coletaram.<\/p>\n\n\n\n

<\/div>\n\n\n\n
\"Painel<\/figure>\n\n\n\n
<\/div>\n\n\n\n

Os engenheiros de solu\u00e7\u00f5es da Mapsly forneceram um suporte em tempo real essencial, ajudando a Zeitview a aproveitar ao m\u00e1ximo a Mapsly.<\/strong><\/h3>\n\n\n\n

Mapsly’s same-day implementation services, included in the subscription at no additional cost, played a crucial role in maximizing the benefits of the Mapsly platform. This allowed Zeitview to incrementally improve its processes without involving the IT team, significantly accelerating the company’s pace of innovation.<\/p>\n\n\n\n

<\/div>\n\n\n\n

<\/h2>","protected":false},"excerpt":{"rendered":"

Aprenda como a Zeitview usou o Mapsly para aumentar a efici\u00eancia dos seus t\u00e9cnicos de campo, oferecer um servi\u00e7o melhor, automatizar tarefas administrativas e evitar contrata\u00e7\u00f5es desnecess\u00e1rias e custos com TI.<\/p>","protected":false},"featured_media":21414,"template":"","meta":{"_acf_changed":true},"products-and-features":[24,25,26,27],"industries":[28],"class_list":["post-21401","customer-success","type-customer-success","status-publish","has-post-thumbnail","hentry","products-and-features-automation","products-and-features-check-in-and-visit-scripting","products-and-features-mapsly-analytics","products-and-features-optimized-routing","industries-energy-and-utilities"],"acf":[],"yoast_head":"\nHow Zeitview tripled its service team\u2019s productivity using Mapsly - Mapsly<\/title>\n<meta name=\"description\" content=\"Learn how Zeitview used Mapsly to boost its field technicians\u2019 efficiency and avoid unnecessary hires and IT costs.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mapsly.com\/pt\/customer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Zeitview tripled its service team\u2019s productivity using Mapsly - 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