{"id":21406,"date":"2025-04-25T09:56:05","date_gmt":"2025-04-25T06:56:05","guid":{"rendered":"https:\/\/mapsly.comcustomer-success-stories\/how-felfel-cuts-planning-time-from-a-week-to-a-day-and-doubles-field-efficiency-with-mapsly\/"},"modified":"2025-12-16T14:48:06","modified_gmt":"2025-12-16T11:48:06","slug":"felfel-case-study","status":"publish","type":"customer-success","link":"https:\/\/mapsly.com\/ja\/customer-success-stories\/felfel-case-study\/","title":{"rendered":"How FELFEL Cuts Planning Time from a Week to a Day\u2014and Doubles Field Efficiency with Mapsly"},"content":{"rendered":"<h3 class=\"wp-block-heading\"><strong>\ud83d\ude80 Results at a Glance<\/strong><\/h3>\n\n\n\n<p>\u2714\ufe0f Route planning time reduced from 5 days to just 1<strong><br><\/strong> \u2714\ufe0f Up to <strong>60% more service stops<\/strong> per merchant per day<br>\u2714\ufe0f From 6 tools to <strong>1 unified interface<br><\/strong> \u2714\ufe0f <strong>Fewer errors<\/strong> with automated instructions &amp; real-time visibility<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">About <strong>FELFEL<\/strong><\/h2>\n\n\n\n<p>FELFEL is a Swiss company delivering <strong>fresh, local, and sustainable meals and drinks<\/strong> through a network of nearly 1,000 smart fridges and 200 coffee machines. These are installed in offices, schools, hospitals, and hotels across Switzerland. Behind the scenes, a team of \u201cmerchants\u201d ensures regular cleaning, maintenance, and emergency deliveries\u2014keeping everything running smoothly.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><strong>Back Then: One Spreadsheet to Rule (and Break) It All<\/strong><\/strong><\/h2>\n\n\n\n<p>Before Mapsly, FELFEL\u2019s operations specialist Zo\u00eb de Wildt managed weekly field planning using Excel and a patchwork of disconnected tools. Each week, she\u2019d manually schedule service routes for every merchant, while juggling preferences, regions, security requirements, and vacation days.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cIt took me the whole week, basically\u2014that was mostly my job. Just planning. Now, with Mapsly, I can plan everything in just one day and spend the rest of my time actually improving operations.\u201d<\/p>\n<\/blockquote>\n\n\n\n<p>Merchants had to navigate six different tools each day\u2014including Google Maps, internal databases, and Slack threads. Every stop required a manual lookup, copying details from multiple sources, and guessing the best route on the fly. It took them 5\u201310 minutes to prepare for each site, meaning nearly an hour of their workday was spent switching between apps.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><strong>How Mapsly Made the Difference<\/strong><\/strong><\/h2>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>From Five Days to One: Route Planning Reimagined<\/strong><\/h3>\n\n\n\n<p>After testing Mapsly during a national rollout, FELFEL quickly realized the power of automating tour planning.<\/p>\n\n\n\n<p>Now, Zo\u00eb plans the entire week\u2019s operations in <strong>just one day<\/strong>\u2014with visual routing, built-in checks, and dynamic adjustments.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cNow it takes me a day. Plus, we do more cleanings per day\u2014especially in cities where sites are close together.\u201d<\/p>\n<\/blockquote>\n\n\n\n<p>In places like Zurich, Basel, and Geneva, merchants can now visit up to <strong>eight sites per day<\/strong>, compared to five previously.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><strong>Real-Time Visibility for Emergencies and Rollouts<\/strong><\/strong><\/h3>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>With Mapsly\u2019s live map view, Zo\u00eb instantly sees where merchants are and who\u2019s available\u2014allowing her to respond to urgent requests without stress.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cI know exactly where everyone is. If we need an emergency delivery in Bern, I see that someone\u2019s nearby and reroute them.\u201d<\/p>\n<\/blockquote>\n\n\n\n<p>That flexibility means more special tasks, faster rollouts, and better service\u2014even with a lean logistics team.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Integrated with HubSpot for Seamless Task Sync<\/strong><\/h3>\n\n\n\n<p>At FELFEL, support tickets and customer requests originate in HubSpot\u2014but managing them used to be a manual, time-consuming process. Zo\u00eb had to look up each merchant in an Excel sheet, determine if they were in the right region, and then write and send custom instructions over Slack every time.<\/p>\n\n\n\n<p>Now, with Mapsly fully integrated, that entire workflow is streamlined and automated. When a support ticket is marked as \u201cscheduled\u201d or \u201cfollow up\u201d in HubSpot, it instantly appears in Mapsly\u2014no more Slack messages or manual copy-pasting. Special tasks and instructions are already embedded in the system, ready for the merchant as soon as they open their tour.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cWe don\u2019t have to write instructions anymore. They\u2019re already in the system when the merchant opens the tour.\u201d<\/p>\n<\/blockquote>\n\n\n\n<p>Even for high-security site visits requiring pre-authorization, Mapsly handles it within the same automated workflow\u2014making sure access is tracked, confirmed, and securely managed ahead of time.<\/p>\n\n\n\n<p>The integration goes both ways: data about Services and Sites is continuously synced between Mapsly and HubSpot. This live, bi-directional data exchange ensures all information is up-to-date, reliable, and instantly accessible\u2014empowering teams to act way faster.&nbsp;<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Simpler for Merchants, Too<\/strong><\/h3>\n\n\n\n<p>Once equipped with multiple apps, merchants, now just <strong>log into Mapsly <\/strong><strong>and follow their itinerary<\/strong>. Zo\u00eb still tracks their vacation days in a lightweight spreadsheet, but all the core planning is done in Mapsly.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cThey don\u2019t do any planning themselves anymore. Now, they just log into Mapsly, load their route for the day, and start their visits\u2014it\u2019s all ready for them in a few clicks.\u201d<\/p>\n<\/blockquote>\n\n\n\n<p>As a result, each merchant saves roughly <strong>five hours per week<\/strong>\u2014time that\u2019s now spent on actual service, not administrative overhead.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Fast Support, Easy Learning Curve<\/strong><\/h3>\n\n\n\n<p>Adopting a new tool can be daunting, but Mapsly\u2019s support made it smooth.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cIf I have a question, I get a response in five minutes or less. And changes are implemented really fast.\u201d<\/p>\n<\/blockquote>\n\n\n\n<p>At first, Zo\u00eb was unsure about the interface for back-office users\u2014but that changed quickly:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cOnce you get the hang of it, it\u2019s actually pretty easy.\u201d<\/p>\n<\/blockquote>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Looking Ahead<\/strong><\/h2>\n\n\n\n<p>As FELFEL continues to grow, the team is now exploring advanced Mapsly features like automated visit planning. With configurations that can schedule recurring visits and build optimized routes automatically, Zo\u00eb envisions even more time saved\u2014and fewer opportunities for human error.<\/p>\n\n\n\n<p><strong>Want to transform your logistics and field planning like FELFEL?<br><\/strong> Let Mapsly help you save time, reduce errors, and scale your operations\u2014starting today.<br>\u23f3 <a href=\"http:\/\/mapsly.com\/ja\/meet\/\" target=\"_blank\" rel=\"noreferrer noopener\">Book a demo<\/a> and get a fully customized setup in hours, not weeks\u2014at no upfront cost or commitment, so you can try out Mapsly with your data.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>By eliminating manual route planning, tool-hopping, and error-prone communications, FelFel streamlined nationwide fridge maintenance, emergency responses, and field coordination\u2014freeing up time for logistics and improving service at scale.<\/p>","protected":false},"featured_media":21419,"template":"","meta":{"_acf_changed":false},"products-and-features":[25,35,27],"industries":[29],"class_list":["post-21406","customer-success","type-customer-success","status-publish","has-post-thumbnail","hentry","products-and-features-check-in-and-visit-scripting","products-and-features-location-tracking","products-and-features-optimized-routing","industries-consumer-goods"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - 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