{"id":21401,"date":"2024-06-17T14:55:46","date_gmt":"2024-06-17T11:55:46","guid":{"rendered":"https:\/\/mapsly.comcustomer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/"},"modified":"2025-10-28T12:07:56","modified_gmt":"2025-10-28T09:07:56","slug":"how-zeitview-tripled-its-service-teams-productivity-using-mapsly","status":"publish","type":"customer-success","link":"https:\/\/mapsly.com\/ja\/customer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/","title":{"rendered":"How Zeitview tripled its service team\u2019s productivity using Mapsly"},"content":{"rendered":"

<\/p>\n\n\n\n

About Zeitview<\/strong><\/h2>\n\n\n\n

Zeitview uses cutting-edge inspection software and visual data capture technology to conduct inspections of energy and infrastructure assets in over 60 countries. They deliver safer, faster, and more cost-effective inspections with high accuracy.<\/p>\n\n\n\n

<\/div>\n\n\n\n

The Challenge<\/strong><\/h2>\n\n\n\n
<\/div>\n\n\n\n

Manual distribution of service jobs was very laborious<\/strong><\/h3>\n\n\n\n

Zeitview\u2019s dispatchers assign service jobs to technicians based on availability and location. Before Mapsly, it required calling every technician to check their availability, which was very labor-intensive<\/p>\n\n\n\n

<\/div>\n\n\n\n

Lack of visibility into field activities<\/strong><\/h3>\n\n\n\n

Before implementing Mapsly, Zeitview lacked a way to monitor the team\u2019s real-time location and status of service jobs. This was impeding management\u2019s ability to resolve performance issues quickly.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Quick and reliable data collection during visits was challenging<\/strong><\/h3>\n\n\n\n

After visiting customer sites, Zeitview\u2019s technicians had to enter many data points about the inspected site. Sometimes, data entry was delayed or entered data was incomplete. This delayed customer reports and negatively impacted the overall quality of service.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Lack of a performance dashboard was slowing down decision-making<\/strong><\/h3>\n\n\n\n

Zeitview\u2019s management lacked a single place with field performance metrics that provided real-time insight into the field team\u2019s activities. This prevented the company\u2019s management from working efficiently. <\/p>\n\n\n\n

<\/div>\n\n\n\n

How Mapsly Helped?<\/strong><\/h2>\n\n\n\n
<\/div>\n\n\n\n

Zeitview fully automated job assignments, saving two full-time hires<\/strong><\/h3>\n\n\n\n

Zeitview fully automated the process of service job assignment on the Mapsly platform. When a job is ready for assignment, Mapsly automatically finds available technicians that match the job\u2019s requirements and texts them a request for assignment with the link to accept the job. <\/p>\n\n\n\n

Whoever accepts the job first is assigned the job and is texted the confirmation, while the others receive a notification that the job has been assigned and is no longer available. Once the job is accepted, Mapsly also sends email alerts to appropriate team members.<\/p>\n\n\n\n

\n

Mapsly boosted our team\u2019s productivity by +200%, far beyond our expectations.<\/em>
\u2014 Erick Lindenberg, Operations Manager<\/p>\n<\/blockquote>\n\n\n\n

Automated email alerts reduced admin work, helping gather data faster<\/strong><\/h3>\n\n\n\n

Using Mapsly workflows, Zeitview has implemented more than 20 email alerts that are triggered by various events (or the lack thereof), including reminders, requests for additional information, updates on job status changes, and more. <\/p>\n\n\n\n

\n

E\u30e1\u30fc\u30eb\u306e\u81ea\u52d5\u5316\u3060\u3051\u3067\u30012\u4eba\u306e\u30c1\u30fc\u30e0\u30fb\u30b3\u30fc\u30c7\u30a3\u30cd\u30fc\u30bf\u30fc\u3092\u96c7\u308f\u305a\u306b\u6e08\u3093\u3060\u3002<\/em>
\u2014 Erick Lindenberg, Operations Manager<\/p>\n<\/blockquote>\n\n\n\n

<\/div>\n\n\n\n

Job checklists ensured consistent quality of data collection during visits<\/strong><\/h3>\n\n\n\n

Using Mapsly Forms and the Mapsly mobile app with location tracking, Zeitview has implemented check-in and check-out processes. These ensure that technicians follow the required procedures for each service job and collect and record all necessary data. This standardization improves consistency in service quality and data collection, reduces delays, minimizes missing data points, and allows for more comprehensive data collection during visits.<\/p>\n\n\n\n

For example, as part of the check-out process, Mapsly records the completion of a service job, allowing Zeitview to monitor new performance metrics such as actual job duration. This also improves safety by automatically notifying a technician\u2019s manager if there is a delay in clocking out.<\/p>\n\n\n\n

<\/div>\n\n\n\n

Comprehensive performance dashboards provided transparency and increased the company\u2019s agility<\/strong><\/h3>\n\n\n\n

Zeitview utilized Mapsly Analytics to create charts and dashboards with relevant real-time performance metrics and statistical data. This enabled company management to quickly adjust to the changing operational environment, better utilize available resources, and quickly identify and exploit opportunities to improve company processes and customer service.<\/p>\n\n\n\n

\n

I put together Zeitview’s whole dashboard on a 3-hour flight.<\/em>
\u2014 Erick Lindenberg, Operations Manager<\/p>\n<\/blockquote>\n\n\n\n

Among other things, they show the number of reps working on the site and the amount of data they have collected.<\/p>\n\n\n\n

<\/div>\n\n\n\n
\"zeitview<\/figure>\n\n\n\n
<\/div>\n\n\n\n

Mapsly solution engineers provided crucial real-time support, helping Zeitview make the most out of Mapsly<\/strong><\/h3>\n\n\n\n

Mapsly’s same-day implementation services, included in the subscription at no additional cost, played a crucial role in maximizing the benefits of the Mapsly platform. This allowed Zeitview to incrementally improve its processes without involving the IT team, significantly accelerating the company’s pace of innovation.<\/p>\n\n\n\n

<\/div>\n\n\n\n

<\/h2>","protected":false},"excerpt":{"rendered":"

Learn how Zeitview used Mapsly to boost its field technicians\u2019 efficiency, provide better service, automate admin tasks, and avoid unnecessary hires and IT costs.<\/p>","protected":false},"featured_media":21414,"template":"","meta":{"_acf_changed":true},"products-and-features":[24,25,26,27],"industries":[28],"class_list":["post-21401","customer-success","type-customer-success","status-publish","has-post-thumbnail","hentry","products-and-features-automation","products-and-features-check-in-and-visit-scripting","products-and-features-mapsly-analytics","products-and-features-optimized-routing","industries-energy-and-utilities"],"acf":[],"yoast_head":"\nHow Zeitview tripled its service team\u2019s productivity using Mapsly - Mapsly<\/title>\n<meta name=\"description\" content=\"Learn how Zeitview used Mapsly to boost its field technicians\u2019 efficiency and avoid unnecessary hires and IT costs.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mapsly.com\/ja\/customer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Zeitview tripled its service team\u2019s productivity using Mapsly - Mapsly\" \/>\n<meta property=\"og:description\" content=\"Learn how Zeitview used Mapsly to boost its field technicians\u2019 efficiency and avoid unnecessary hires and IT costs.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mapsly.com\/ja\/customer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/\" \/>\n<meta property=\"og:site_name\" content=\"Mapsly\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-28T09:07:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mapsly.com\/wp-content\/uploads\/2025\/09\/zeitview-featured-image-1.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593\" \/>\n\t<meta name=\"twitter:data1\" content=\"3\u5206\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/mapsly.com\/customer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/\",\"url\":\"https:\/\/mapsly.com\/customer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/\",\"name\":\"How Zeitview tripled its service team\u2019s productivity using Mapsly - Mapsly\",\"isPartOf\":{\"@id\":\"https:\/\/mapsly.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/mapsly.com\/customer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/mapsly.com\/customer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/mapsly.com\/wp-content\/uploads\/2025\/09\/zeitview-featured-image-1.webp\",\"datePublished\":\"2024-06-17T11:55:46+00:00\",\"dateModified\":\"2025-10-28T09:07:56+00:00\",\"description\":\"Learn how Zeitview used Mapsly to boost its field technicians\u2019 efficiency and avoid unnecessary hires and IT costs.\",\"breadcrumb\":{\"@id\":\"https:\/\/mapsly.com\/customer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/#breadcrumb\"},\"inLanguage\":\"ja\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/mapsly.com\/customer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/mapsly.com\/customer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/#primaryimage\",\"url\":\"https:\/\/mapsly.com\/wp-content\/uploads\/2025\/09\/zeitview-featured-image-1.webp\",\"contentUrl\":\"https:\/\/mapsly.com\/wp-content\/uploads\/2025\/09\/zeitview-featured-image-1.webp\",\"width\":1280,\"height\":720},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/mapsly.com\/customer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/mapsly.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer Success Stories\",\"item\":\"https:\/\/mapsly.com\/es\/customer-success-stories\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"How Zeitview tripled its service team\u2019s productivity using Mapsly\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/mapsly.com\/#website\",\"url\":\"https:\/\/mapsly.com\/\",\"name\":\"Mapsly\",\"description\":\"The Ultimate CRM Map\",\"publisher\":{\"@id\":\"https:\/\/mapsly.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/mapsly.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"ja\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/mapsly.com\/#organization\",\"name\":\"Mapsly\",\"url\":\"https:\/\/mapsly.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"ja\",\"@id\":\"https:\/\/mapsly.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/mapsly.com\/wp-content\/uploads\/2025\/06\/Mapsly-Logo-2x-BIG.png\",\"contentUrl\":\"https:\/\/mapsly.com\/wp-content\/uploads\/2025\/06\/Mapsly-Logo-2x-BIG.png\",\"width\":280,\"height\":85,\"caption\":\"Mapsly\"},\"image\":{\"@id\":\"https:\/\/mapsly.com\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How Zeitview tripled its service team\u2019s productivity using Mapsly - Mapsly","description":"Learn how Zeitview used Mapsly to boost its field technicians\u2019 efficiency and avoid unnecessary hires and IT costs.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/mapsly.com\/ja\/customer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/","og_locale":"ja_JP","og_type":"article","og_title":"How Zeitview tripled its service team\u2019s productivity using Mapsly - Mapsly","og_description":"Learn how Zeitview used Mapsly to boost its field technicians\u2019 efficiency and avoid unnecessary hires and IT costs.","og_url":"https:\/\/mapsly.com\/ja\/customer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/","og_site_name":"Mapsly","article_modified_time":"2025-10-28T09:07:56+00:00","og_image":[{"width":1280,"height":720,"url":"https:\/\/mapsly.com\/wp-content\/uploads\/2025\/09\/zeitview-featured-image-1.webp","type":"image\/webp"}],"twitter_card":"summary_large_image","twitter_misc":{"\u63a8\u5b9a\u8aad\u307f\u53d6\u308a\u6642\u9593":"3\u5206"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/mapsly.com\/customer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/","url":"https:\/\/mapsly.com\/customer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/","name":"How Zeitview tripled its service team\u2019s productivity using Mapsly - Mapsly","isPartOf":{"@id":"https:\/\/mapsly.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/mapsly.com\/customer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/#primaryimage"},"image":{"@id":"https:\/\/mapsly.com\/customer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/#primaryimage"},"thumbnailUrl":"https:\/\/mapsly.com\/wp-content\/uploads\/2025\/09\/zeitview-featured-image-1.webp","datePublished":"2024-06-17T11:55:46+00:00","dateModified":"2025-10-28T09:07:56+00:00","description":"Learn how Zeitview used Mapsly to boost its field technicians\u2019 efficiency and avoid unnecessary hires and IT costs.","breadcrumb":{"@id":"https:\/\/mapsly.com\/customer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/#breadcrumb"},"inLanguage":"ja","potentialAction":[{"@type":"ReadAction","target":["https:\/\/mapsly.com\/customer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/"]}]},{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/mapsly.com\/customer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/#primaryimage","url":"https:\/\/mapsly.com\/wp-content\/uploads\/2025\/09\/zeitview-featured-image-1.webp","contentUrl":"https:\/\/mapsly.com\/wp-content\/uploads\/2025\/09\/zeitview-featured-image-1.webp","width":1280,"height":720},{"@type":"BreadcrumbList","@id":"https:\/\/mapsly.com\/customer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/mapsly.com\/"},{"@type":"ListItem","position":2,"name":"Customer Success Stories","item":"https:\/\/mapsly.com\/es\/customer-success-stories\/"},{"@type":"ListItem","position":3,"name":"How Zeitview tripled its service team\u2019s productivity using Mapsly"}]},{"@type":"WebSite","@id":"https:\/\/mapsly.com\/#website","url":"https:\/\/mapsly.com\/","name":"Mapsly","description":"The Ultimate CRM Map","publisher":{"@id":"https:\/\/mapsly.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/mapsly.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"ja"},{"@type":"Organization","@id":"https:\/\/mapsly.com\/#organization","name":"Mapsly","url":"https:\/\/mapsly.com\/","logo":{"@type":"ImageObject","inLanguage":"ja","@id":"https:\/\/mapsly.com\/#\/schema\/logo\/image\/","url":"https:\/\/mapsly.com\/wp-content\/uploads\/2025\/06\/Mapsly-Logo-2x-BIG.png","contentUrl":"https:\/\/mapsly.com\/wp-content\/uploads\/2025\/06\/Mapsly-Logo-2x-BIG.png","width":280,"height":85,"caption":"Mapsly"},"image":{"@id":"https:\/\/mapsly.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/mapsly.com\/ja\/wp-json\/wp\/v2\/customer-success\/21401","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mapsly.com\/ja\/wp-json\/wp\/v2\/customer-success"}],"about":[{"href":"https:\/\/mapsly.com\/ja\/wp-json\/wp\/v2\/types\/customer-success"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mapsly.com\/ja\/wp-json\/wp\/v2\/media\/21414"}],"wp:attachment":[{"href":"https:\/\/mapsly.com\/ja\/wp-json\/wp\/v2\/media?parent=21401"}],"wp:term":[{"taxonomy":"products-and-features","embeddable":true,"href":"https:\/\/mapsly.com\/ja\/wp-json\/wp\/v2\/products-and-features?post=21401"},{"taxonomy":"industries","embeddable":true,"href":"https:\/\/mapsly.com\/ja\/wp-json\/wp\/v2\/industries?post=21401"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}