{"id":20811,"date":"2025-02-07T15:36:12","date_gmt":"2025-02-07T12:36:12","guid":{"rendered":"https:\/\/mapsly.comcareers\/senior-ai-ml-engineer\/"},"modified":"2026-08-26T18:54:53","modified_gmt":"2026-08-26T15:54:53","slug":"enterprise-customer-success-manager-onboarding-expansion","status":"publish","type":"vacancy","link":"https:\/\/mapsly.com\/it\/careers\/enterprise-customer-success-manager-onboarding-expansion\/","title":{"rendered":"Customer Success Manager Enterprise (Onboarding &#038; Espansione)"},"content":{"rendered":"<p class=\"wp-block-paragraph\" data-renderer-start-pos=\"7728\"><strong data-renderer-mark=\"true\">Informazioni su Mapsly<\/strong><\/p>\r\n<p data-renderer-start-pos=\"7742\">Mapsly \u00e8 una piattaforma di geo-intelligence e operazioni sul campo nativa per AI. Si connette nativamente a Salesforce, HubSpot, Zoho, Pipedrive, Creatio,, <a class=\"_2hGPVj98eZ _2i3C1kYbGa _2kH23qT6kp _1ubuxonXvL _34b3D2vc3e _1NDpvb6wH8 _2wtOC9vc3e _3e11vU6wH8 _0hSAgbHZdu _00uqCY98eZ _3xtjKN0Rl6 _0H9qDF6wH8 _24h04i2Njc _1mT5xdRAKS _0WKd3G4z3T _0bjKvDcjp5 _1UtDYzM7Tp _32C2rk98eZ _0i9AWA0Rl6 _0mm6KQ6wH8 _10n1R5M7Tp _0DCa9D98eZ _3932vvYbGa _02cRtH6wH8 _0clgaMM7Tp _3WzCGi98eZ _0NqVRtYbGa _3BKYwu6wH8 _0CMRbkAwSC _2nTuUYWfPD _3ADzdEWfPD _1warJ9WfPD _4scvAwWyeI\" title=\"http:\/\/monday.com\" href=\"http:\/\/monday.com\/\" data-renderer-mark=\"true\" data-is-router-link=\"false\" data-testid=\"link-with-safety\">monday.com<\/a>, Smartsheet, Airtable e altri CRM e piattaforme di lavoro leader \u2014 rispecchiando automaticamente il modello di dati di ogni cliente, inclusi oggetti e campi personalizzati \u2014 e offre ai team sul campo una mappa live per pianificare i territori, ottimizzare i percorsi e gestire la giornata. Con Mapsly AI, i rappresentanti parlano e il loro CRM si aggiorna da solo, mentre AI pianifica, guida e invia follow-up. Mapsly \u00e8 certificata SOC 2 Type II e supporta team di vendita e assistenza sul campo in tutto il mondo.<\/p>\r\n<p data-renderer-start-pos=\"8325\"><strong data-renderer-mark=\"true\">Il ruolo<\/strong><\/p>\r\n<p class=\"\" data-renderer-start-pos=\"8335\">Man mano che le organizzazioni pi\u00f9 grandi distribuiscono Mapsly a centinaia di rappresentanti sul campo, hanno bisogno di pi\u00f9 di un ottimo software: piani di rollout, revisioni della sicurezza, implementazioni graduali e reportistica executive. Sarai responsabile del percorso del cliente Enterprise dal contratto firmato fino al rinnovo \u2014 orchestrando un onboarding di alto livello, conducendo business review con gli sponsor executive e assicurando che ogni account Enterprise realizzi miglioramenti misurabili nella produttivit\u00e0 sul campo.<\/p>\r\n<p data-renderer-start-pos=\"8774\"><strong data-renderer-mark=\"true\">Cosa far\u00e0<\/strong><\/p>\r\n<ul class=\"ak-ul\" data-indent-level=\"1\">\r\n<li>\r\n<p data-renderer-start-pos=\"8792\"><strong data-renderer-mark=\"true\">Onboarding Enterprise proprio<\/strong>: piani di rollout con milestone, implementazioni graduali tra team e regioni, e abilitazione degli amministratori<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"8919\"><strong data-renderer-mark=\"true\">Sicurezza e acquisti di Shepherd<\/strong>: coordinare report SOC 2, DPAs e questionari di sicurezza con le nostre risorse di conformit\u00e0 affinch\u00e9 le revisioni procedano rapidamente<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9068\"><strong data-renderer-mark=\"true\">Conduci business review direzionali<\/strong>: analisi dell\u2019adozione, reportistica sul ROI, e allineamento della roadmap con gli sponsor<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9174\"><strong data-renderer-mark=\"true\">Coordina gli specialisti<\/strong>: coinvolgere i Solutions Engineer per automazioni e integrazioni personalizzate al momento giusto<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9291\"><strong data-renderer-mark=\"true\">Fidelizzazione ed espansione proprie<\/strong> in tutto il registro aziendale<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-renderer-start-pos=\"9349\"><strong data-renderer-mark=\"true\">Cosa cerchiamo<\/strong><\/p>\r\n<ul class=\"ak-ul\" data-indent-level=\"1\">\r\n<li>\r\n<p data-renderer-start-pos=\"9375\"><strong data-renderer-mark=\"true\">Esperienza nel successo dei clienti o nell\u2019onboarding per Enterprise B2B SaaS<\/strong> con implementazioni da diverse centinaia di postazioni,<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9476\"><strong data-renderer-mark=\"true\">Rigore nella gestione dei programmi<\/strong>: piani, responsabili, date, e follow-through costante<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9557\"><strong data-renderer-mark=\"true\">Presenza dirigenziale<\/strong> e una comunicazione scritta chiara e concisa,<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9611\"><strong data-renderer-mark=\"true\">Familiarit\u00e0 con i dati<\/strong>: metriche di adozione, analisi sull\u2019utilizzo, narrative sul ROI<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9683\"><strong data-renderer-mark=\"true\">Familiarit\u00e0 con i processi di sicurezza e approvvigionamento<\/strong>; conoscenza dell\u2019ecosistema CRM costituisce un vantaggio<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-renderer-start-pos=\"9770\"><strong data-renderer-mark=\"true\">Perch\u00e9 Mapsly?<\/strong><\/p>\r\n<ul class=\"ak-ul\" data-indent-level=\"1\">\r\n<li>\r\n<p data-renderer-start-pos=\"9785\"><strong data-renderer-mark=\"true\">Enterprise \u00e8 il nostro segmento in pi\u00f9 rapida crescita,<\/strong> \u2014 creerai il playbook, non lo erediterai<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9874\"><strong data-renderer-mark=\"true\">Il servizio premium \u00e8 lo standard<\/strong>, e avrai il team Solutions Engineering per realizzarlo<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9968\"><strong data-renderer-mark=\"true\">Linea diretta con il fondatore<\/strong> e il team di prodotto,<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"10015\"><strong data-renderer-mark=\"true\">Prima il lavoro da remoto<\/strong> con orari flessibili<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-renderer-start-pos=\"10051\"><strong data-renderer-mark=\"true\">Come applicare<\/strong><\/p>\r\n<p data-renderer-start-pos=\"10065\">Invii il suo curriculum e una breve descrizione di un rollout enterprise di cui \u00e8 stato responsabile a, <a class=\"_2hGPVj98eZ _2i3C1kYbGa _2kH23qT6kp _1ubuxonXvL _34b3D2vc3e _1NDpvb6wH8 _2wtOC9vc3e _3e11vU6wH8 _0hSAgbHZdu _00uqCY98eZ _3xtjKN0Rl6 _0H9qDF6wH8 _24h04i2Njc _1mT5xdRAKS _0WKd3G4z3T _0bjKvDcjp5 _1UtDYzM7Tp _32C2rk98eZ _0i9AWA0Rl6 _0mm6KQ6wH8 _10n1R5M7Tp _0DCa9D98eZ _3932vvYbGa _02cRtH6wH8 _0clgaMM7Tp _3WzCGi98eZ _0NqVRtYbGa _3BKYwu6wH8 _0CMRbkAwSC _2nTuUYWfPD _3ADzdEWfPD _1warJ9WfPD _4scvAwWyeI\" title=\"mailto:hr@mapsly.com\" href=\"mailto:hr@mapsly.com\" data-renderer-mark=\"true\" data-is-router-link=\"false\" data-testid=\"link-with-safety\">hr@mapsly.com<\/a>.<\/p>","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false},"class_list":["post-20811","vacancy","type-vacancy","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Enterprise Customer Success Manager (Onboarding &amp; 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