{"id":20811,"date":"2025-02-07T15:36:12","date_gmt":"2025-02-07T12:36:12","guid":{"rendered":"https:\/\/mapsly.comcareers\/senior-ai-ml-engineer\/"},"modified":"2026-08-26T18:54:53","modified_gmt":"2026-08-26T15:54:53","slug":"enterprise-customer-success-manager-onboarding-expansion","status":"publish","type":"vacancy","link":"https:\/\/mapsly.com\/it\/careers\/enterprise-customer-success-manager-onboarding-expansion\/","title":{"rendered":"Enterprise Customer Success Manager (Onboarding &#038; Expansion)"},"content":{"rendered":"<p class=\"wp-block-paragraph\" data-renderer-start-pos=\"7728\"><strong data-renderer-mark=\"true\">Informazioni su Mapsly<\/strong><\/p>\r\n<p data-renderer-start-pos=\"7742\">Mapsly is an AI-native geo-intelligence and field operations platform. It connects natively to Salesforce, HubSpot, Zoho, Pipedrive, Creatio, <a class=\"_2hGPVj98eZ _2i3C1kYbGa _2kH23qT6kp _1ubuxonXvL _34b3D2vc3e _1NDpvb6wH8 _2wtOC9vc3e _3e11vU6wH8 _0hSAgbHZdu _00uqCY98eZ _3xtjKN0Rl6 _0H9qDF6wH8 _24h04i2Njc _1mT5xdRAKS _0WKd3G4z3T _0bjKvDcjp5 _1UtDYzM7Tp _32C2rk98eZ _0i9AWA0Rl6 _0mm6KQ6wH8 _10n1R5M7Tp _0DCa9D98eZ _3932vvYbGa _02cRtH6wH8 _0clgaMM7Tp _3WzCGi98eZ _0NqVRtYbGa _3BKYwu6wH8 _0CMRbkAwSC _2nTuUYWfPD _3ADzdEWfPD _1warJ9WfPD _4scvAwWyeI\" title=\"http:\/\/monday.com\" href=\"http:\/\/monday.com\/\" data-renderer-mark=\"true\" data-is-router-link=\"false\" data-testid=\"link-with-safety\">monday.com<\/a>, Smartsheet, Airtable, and other leading CRMs and work platforms \u2014 automatically mirroring each customer&#8217;s data model, custom objects, and fields included \u2014 and gives field teams a live map to plan territories, optimize routes, and run their day. With Mapsly AI, reps talk, and their CRM updates itself, while AI plans, coaches, and follows up. Mapsly is SOC 2 Type II certified and serves field sales and service teams worldwide.<\/p>\r\n<p data-renderer-start-pos=\"8325\"><strong data-renderer-mark=\"true\">Il ruolo<\/strong><\/p>\r\n<p class=\"\" data-renderer-start-pos=\"8335\">As larger organizations roll Mapsly out to hundreds of field reps, they need more than great software: rollout plans, security reviews, phased deployments, and executive reporting. You&#8217;ll own the enterprise customer journey from signed contract through renewal \u2014 orchestrating white-glove onboarding, running business reviews with executive sponsors, and ensuring every enterprise account realizes measurable field productivity gains.<\/p>\r\n<p data-renderer-start-pos=\"8774\"><strong data-renderer-mark=\"true\">What You&#8217;ll Do<\/strong><\/p>\r\n<ul class=\"ak-ul\" data-indent-level=\"1\">\r\n<li>\r\n<p data-renderer-start-pos=\"8792\"><strong data-renderer-mark=\"true\">Own enterprise onboarding<\/strong>: rollout plans with milestones, phased deployments across teams and regions, and admin enablement<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"8919\"><strong data-renderer-mark=\"true\">Shepherd security and procurement<\/strong>: coordinate SOC 2 reports, DPAs, and security questionnaires with our compliance resources so reviews move fast<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9068\"><strong data-renderer-mark=\"true\">Run executive business reviews<\/strong>: adoption analytics, ROI reporting, and roadmap alignment with sponsors<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9174\"><strong data-renderer-mark=\"true\">Orchestrate specialists<\/strong>: bring in Solutions Engineers for custom automation and integrations at the right moments<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9291\"><strong data-renderer-mark=\"true\">Own retention and expansion<\/strong> across the enterprise book<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-renderer-start-pos=\"9349\"><strong data-renderer-mark=\"true\">What We&#8217;re Looking For<\/strong><\/p>\r\n<ul class=\"ak-ul\" data-indent-level=\"1\">\r\n<li>\r\n<p data-renderer-start-pos=\"9375\"><strong data-renderer-mark=\"true\">Enterprise B2B SaaS customer success or onboarding experience<\/strong> with multi-hundred-seat deployments<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9476\"><strong data-renderer-mark=\"true\">Program-management rigor<\/strong>: plans, owners, dates, and relentless follow-through<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9557\"><strong data-renderer-mark=\"true\">Executive presence<\/strong> and crisp written communication<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9611\"><strong data-renderer-mark=\"true\">Comfort with data<\/strong>: adoption metrics, usage analytics, ROI narratives<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9683\"><strong data-renderer-mark=\"true\">Familiarity with security and procurement processes<\/strong>; CRM ecosystem knowledge a plus<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-renderer-start-pos=\"9770\"><strong data-renderer-mark=\"true\">Perch\u00e9 Mapsly?<\/strong><\/p>\r\n<ul class=\"ak-ul\" data-indent-level=\"1\">\r\n<li>\r\n<p data-renderer-start-pos=\"9785\"><strong data-renderer-mark=\"true\">Enterprise is our fastest-growing segment<\/strong> \u2014 you&#8217;ll build the playbook, not inherit it<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9874\"><strong data-renderer-mark=\"true\">White-glove is the standard<\/strong>, and you&#8217;ll have the Solutions Engineering bench to deliver it<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9968\"><strong data-renderer-mark=\"true\">Direct line to the founder<\/strong> and product team<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"10015\"><strong data-renderer-mark=\"true\">Remote-first<\/strong> with flexible hours<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-renderer-start-pos=\"10051\"><strong data-renderer-mark=\"true\">Come applicare<\/strong><\/p>\r\n<p data-renderer-start-pos=\"10065\">Send your resume and a short description of an enterprise rollout you owned to <a class=\"_2hGPVj98eZ _2i3C1kYbGa _2kH23qT6kp _1ubuxonXvL _34b3D2vc3e _1NDpvb6wH8 _2wtOC9vc3e _3e11vU6wH8 _0hSAgbHZdu _00uqCY98eZ _3xtjKN0Rl6 _0H9qDF6wH8 _24h04i2Njc _1mT5xdRAKS _0WKd3G4z3T _0bjKvDcjp5 _1UtDYzM7Tp _32C2rk98eZ _0i9AWA0Rl6 _0mm6KQ6wH8 _10n1R5M7Tp _0DCa9D98eZ _3932vvYbGa _02cRtH6wH8 _0clgaMM7Tp _3WzCGi98eZ _0NqVRtYbGa _3BKYwu6wH8 _0CMRbkAwSC _2nTuUYWfPD _3ADzdEWfPD _1warJ9WfPD _4scvAwWyeI\" title=\"mailto:hr@mapsly.com\" href=\"mailto:hr@mapsly.com\" data-renderer-mark=\"true\" data-is-router-link=\"false\" data-testid=\"link-with-safety\">hr@mapsly.com<\/a>.<\/p>","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false},"class_list":["post-20811","vacancy","type-vacancy","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Enterprise Customer Success Manager (Onboarding &amp; Expansion) - Mapsly<\/title>\n<meta name=\"description\" content=\"Join Mapsly as an Enterprise Customer Success Manager and lead onboarding, customer adoption, account growth, and expansion across our SaaS platform.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mapsly.com\/it\/careers\/enterprise-customer-success-manager-onboarding-expansion\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Enterprise Customer Success Manager (Onboarding &amp; Expansion) - Mapsly\" \/>\n<meta property=\"og:description\" content=\"Join Mapsly as an Enterprise Customer Success Manager and lead onboarding, customer adoption, account growth, and expansion across our SaaS platform.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mapsly.com\/it\/careers\/enterprise-customer-success-manager-onboarding-expansion\/\" \/>\n<meta property=\"og:site_name\" content=\"Mapsly\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-26T15:54:53+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tempo di lettura stimato\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minuti\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/mapsly.com\\\/careers\\\/enterprise-customer-success-manager-onboarding-expansion\\\/\",\"url\":\"https:\\\/\\\/mapsly.com\\\/careers\\\/enterprise-customer-success-manager-onboarding-expansion\\\/\",\"name\":\"Enterprise Customer Success Manager (Onboarding & Expansion) - Mapsly\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/mapsly.com\\\/#website\"},\"datePublished\":\"2025-02-07T12:36:12+00:00\",\"dateModified\":\"2026-08-26T15:54:53+00:00\",\"description\":\"Join Mapsly as an Enterprise Customer Success Manager and lead onboarding, customer adoption, account growth, and expansion across our SaaS platform.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/mapsly.com\\\/careers\\\/enterprise-customer-success-manager-onboarding-expansion\\\/#breadcrumb\"},\"inLanguage\":\"it-IT\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/mapsly.com\\\/careers\\\/enterprise-customer-success-manager-onboarding-expansion\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/mapsly.com\\\/careers\\\/enterprise-customer-success-manager-onboarding-expansion\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/mapsly.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Vacancies\",\"item\":\"https:\\\/\\\/mapsly.com\\\/es\\\/careers\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Enterprise Customer Success Manager (Onboarding &#038; Expansion)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/mapsly.com\\\/#website\",\"url\":\"https:\\\/\\\/mapsly.com\\\/\",\"name\":\"Mapsly\",\"description\":\"The Ultimate CRM Map\",\"publisher\":{\"@id\":\"https:\\\/\\\/mapsly.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/mapsly.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"it-IT\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/mapsly.com\\\/#organization\",\"name\":\"Mapsly\",\"url\":\"https:\\\/\\\/mapsly.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"it-IT\",\"@id\":\"https:\\\/\\\/mapsly.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/mapsly.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/Mapsly-Logo-2x-BIG.png\",\"contentUrl\":\"https:\\\/\\\/mapsly.com\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/Mapsly-Logo-2x-BIG.png\",\"width\":280,\"height\":85,\"caption\":\"Mapsly\"},\"image\":{\"@id\":\"https:\\\/\\\/mapsly.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Enterprise Customer Success Manager (Onboarding & Expansion) - Mapsly","description":"Join Mapsly as an Enterprise Customer Success Manager and lead onboarding, customer adoption, account growth, and expansion across our SaaS platform.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/mapsly.com\/it\/careers\/enterprise-customer-success-manager-onboarding-expansion\/","og_locale":"it_IT","og_type":"article","og_title":"Enterprise Customer Success Manager (Onboarding & Expansion) - Mapsly","og_description":"Join Mapsly as an Enterprise Customer Success Manager and lead onboarding, customer adoption, account growth, and expansion across our SaaS platform.","og_url":"https:\/\/mapsly.com\/it\/careers\/enterprise-customer-success-manager-onboarding-expansion\/","og_site_name":"Mapsly","article_modified_time":"2026-08-26T15:54:53+00:00","twitter_card":"summary_large_image","twitter_misc":{"Tempo di lettura stimato":"2 minuti"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/mapsly.com\/careers\/enterprise-customer-success-manager-onboarding-expansion\/","url":"https:\/\/mapsly.com\/careers\/enterprise-customer-success-manager-onboarding-expansion\/","name":"Enterprise Customer Success Manager (Onboarding & Expansion) - Mapsly","isPartOf":{"@id":"https:\/\/mapsly.com\/#website"},"datePublished":"2025-02-07T12:36:12+00:00","dateModified":"2026-08-26T15:54:53+00:00","description":"Join Mapsly as an Enterprise Customer Success Manager and lead onboarding, customer adoption, account growth, and expansion across our SaaS platform.","breadcrumb":{"@id":"https:\/\/mapsly.com\/careers\/enterprise-customer-success-manager-onboarding-expansion\/#breadcrumb"},"inLanguage":"it-IT","potentialAction":[{"@type":"ReadAction","target":["https:\/\/mapsly.com\/careers\/enterprise-customer-success-manager-onboarding-expansion\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/mapsly.com\/careers\/enterprise-customer-success-manager-onboarding-expansion\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/mapsly.com\/"},{"@type":"ListItem","position":2,"name":"Vacancies","item":"https:\/\/mapsly.com\/es\/careers\/"},{"@type":"ListItem","position":3,"name":"Enterprise Customer Success Manager (Onboarding &#038; Expansion)"}]},{"@type":"WebSite","@id":"https:\/\/mapsly.com\/#website","url":"https:\/\/mapsly.com\/","name":"Mapsly","description":"La mappa CRM definitiva","publisher":{"@id":"https:\/\/mapsly.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/mapsly.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"it-IT"},{"@type":"Organization","@id":"https:\/\/mapsly.com\/#organization","name":"Mapsly","url":"https:\/\/mapsly.com\/","logo":{"@type":"ImageObject","inLanguage":"it-IT","@id":"https:\/\/mapsly.com\/#\/schema\/logo\/image\/","url":"https:\/\/mapsly.com\/wp-content\/uploads\/2025\/06\/Mapsly-Logo-2x-BIG.png","contentUrl":"https:\/\/mapsly.com\/wp-content\/uploads\/2025\/06\/Mapsly-Logo-2x-BIG.png","width":280,"height":85,"caption":"Mapsly"},"image":{"@id":"https:\/\/mapsly.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/mapsly.com\/it\/wp-json\/wp\/v2\/vacancy\/20811","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mapsly.com\/it\/wp-json\/wp\/v2\/vacancy"}],"about":[{"href":"https:\/\/mapsly.com\/it\/wp-json\/wp\/v2\/types\/vacancy"}],"wp:attachment":[{"href":"https:\/\/mapsly.com\/it\/wp-json\/wp\/v2\/media?parent=20811"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}