{"id":20811,"date":"2025-02-07T15:36:12","date_gmt":"2025-02-07T12:36:12","guid":{"rendered":"https:\/\/mapsly.comcareers\/senior-ai-ml-engineer\/"},"modified":"2026-08-26T18:54:53","modified_gmt":"2026-08-26T15:54:53","slug":"enterprise-customer-success-manager-onboarding-expansion","status":"publish","type":"vacancy","link":"https:\/\/mapsly.com\/id\/careers\/enterprise-customer-success-manager-onboarding-expansion\/","title":{"rendered":"Manajer Kesuksesan Pelanggan Enterprise (Onboarding &#038; Ekspansi)"},"content":{"rendered":"<p class=\"wp-block-paragraph\" data-renderer-start-pos=\"7728\"><strong data-renderer-mark=\"true\">Tentang Mapsly<\/strong><\/p>\r\n<p data-renderer-start-pos=\"7742\">Mapsly adalah platform geo-intelligence dan operasi lapangan yang native AI. Platform ini terhubung secara native ke Salesforce, HubSpot, Zoho, Pipedrive, Creatio,, <a class=\"_2hGPVj98eZ _2i3C1kYbGa _2kH23qT6kp _1ubuxonXvL _34b3D2vc3e _1NDpvb6wH8 _2wtOC9vc3e _3e11vU6wH8 _0hSAgbHZdu _00uqCY98eZ _3xtjKN0Rl6 _0H9qDF6wH8 _24h04i2Njc _1mT5xdRAKS _0WKd3G4z3T _0bjKvDcjp5 _1UtDYzM7Tp _32C2rk98eZ _0i9AWA0Rl6 _0mm6KQ6wH8 _10n1R5M7Tp _0DCa9D98eZ _3932vvYbGa _02cRtH6wH8 _0clgaMM7Tp _3WzCGi98eZ _0NqVRtYbGa _3BKYwu6wH8 _0CMRbkAwSC _2nTuUYWfPD _3ADzdEWfPD _1warJ9WfPD _4scvAwWyeI\" title=\"http:\/\/monday.com\" href=\"http:\/\/monday.com\/\" data-renderer-mark=\"true\" data-is-router-link=\"false\" data-testid=\"link-with-safety\">monday.com<\/a>, Smartsheet, Airtable, dan CRM serta platform kerja terkemuka lainnya \u2014 secara otomatis mencerminkan model data setiap pelanggan, termasuk objek kustom dan bidang yang disertakan \u2014 dan memberi tim lapangan peta langsung untuk merencanakan wilayah, mengoptimalkan rute, dan menjalankan hari mereka. Dengan Mapsly AI, perwakilan cukup berbicara, dan CRM mereka memperbarui dirinya sendiri, sementara AI merencanakan, membimbing, dan menindaklanjuti. Mapsly tersertifikasi SOC 2 Type II dan melayani tim penjualan serta layanan lapangan di seluruh dunia.<\/p>\r\n<p data-renderer-start-pos=\"8325\"><strong data-renderer-mark=\"true\">Peran<\/strong><\/p>\r\n<p class=\"\" data-renderer-start-pos=\"8335\">Saat organisasi yang lebih besar meluncurkan Mapsly ke ratusan perwakilan lapangan, mereka membutuhkan lebih dari sekadar perangkat lunak yang hebat: rencana rollout, tinjauan keamanan, penerapan bertahap, dan pelaporan eksekutif. Anda akan memiliki tanggung jawab atas perjalanan pelanggan Enterprise dari kontrak yang ditandatangani hingga perpanjangan \u2014 mengoordinasikan onboarding layanan premium, menjalankan tinjauan bisnis dengan sponsor eksekutif, dan memastikan setiap akun Enterprise mencapai peningkatan produktivitas lapangan yang terukur.<\/p>\r\n<p data-renderer-start-pos=\"8774\"><strong data-renderer-mark=\"true\">Yang Akan Anda Lakukan<\/strong><\/p>\r\n<ul class=\"ak-ul\" data-indent-level=\"1\">\r\n<li>\r\n<p data-renderer-start-pos=\"8792\"><strong data-renderer-mark=\"true\">Onboarding Enterprise sendiri<\/strong>: rencana peluncuran dengan tonggak pencapaian, penerapan bertahap di seluruh tim dan wilayah, dan pemberdayaan admin<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"8919\"><strong data-renderer-mark=\"true\">Keamanan dan pengadaan Shepherd<\/strong>: koordinasikan laporan SOC 2, DPAs, dan kuesioner keamanan dengan sumber daya kepatuhan kami agar peninjauan berjalan cepat<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9068\"><strong data-renderer-mark=\"true\">Jalankan tinjauan bisnis eksekutif<\/strong>: analitik adopsi, pelaporan ROI, dan penyelarasan roadmap dengan sponsor<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9174\"><strong data-renderer-mark=\"true\">Koordinasikan spesialis<\/strong>: libatkan Engineer Solusi untuk otomatisasi dan integrasi khusus pada saat yang tepat<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9291\"><strong data-renderer-mark=\"true\">Retensi dan ekspansi sendiri<\/strong> di seluruh buku perusahaan<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-renderer-start-pos=\"9349\"><strong data-renderer-mark=\"true\">Yang Kami Cari<\/strong><\/p>\r\n<ul class=\"ak-ul\" data-indent-level=\"1\">\r\n<li>\r\n<p data-renderer-start-pos=\"9375\"><strong data-renderer-mark=\"true\">Pengalaman dalam keberhasilan pelanggan atau onboarding untuk Enterprise B2B SaaS<\/strong> dengan deployment multi-ratus seat,<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9476\"><strong data-renderer-mark=\"true\">Kedisiplinan manajemen program<\/strong>: rencana, penanggung jawab, tanggal, dan tindak lanjut tanpa henti<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9557\"><strong data-renderer-mark=\"true\">Kehadiran eksekutif<\/strong> dan komunikasi tertulis yang jelas dan ringkas,<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9611\"><strong data-renderer-mark=\"true\">Kenyamanan dengan data<\/strong>: metrik adopsi, analitik penggunaan, narasi ROI<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9683\"><strong data-renderer-mark=\"true\">Pemahaman tentang proses keamanan dan pengadaan<\/strong>; Pengetahuan tentang ekosistem CRM menjadi nilai tambah<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-renderer-start-pos=\"9770\"><strong data-renderer-mark=\"true\">Mengapa Mapsly?<\/strong><\/p>\r\n<ul class=\"ak-ul\" data-indent-level=\"1\">\r\n<li>\r\n<p data-renderer-start-pos=\"9785\"><strong data-renderer-mark=\"true\">Enterprise adalah segmen kami yang tumbuh paling cepat,<\/strong> \u2014 Anda akan membangun playbook, bukan mewarisinya<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9874\"><strong data-renderer-mark=\"true\">Layanan premium adalah standar<\/strong>, dan Anda akan memiliki tim Solutions Engineering untuk mewujudkannya<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9968\"><strong data-renderer-mark=\"true\">Jalur langsung ke pendiri<\/strong> dan tim produk,<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"10015\"><strong data-renderer-mark=\"true\">Utamakan jarak jauh<\/strong> dengan jam kerja fleksibel<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-renderer-start-pos=\"10051\"><strong data-renderer-mark=\"true\">Cara Menerapkan<\/strong><\/p>\r\n<p data-renderer-start-pos=\"10065\">Kirim resume Anda dan deskripsi singkat tentang implementasi skala enterprise yang Anda pimpin ke, <a class=\"_2hGPVj98eZ _2i3C1kYbGa _2kH23qT6kp _1ubuxonXvL _34b3D2vc3e _1NDpvb6wH8 _2wtOC9vc3e _3e11vU6wH8 _0hSAgbHZdu _00uqCY98eZ _3xtjKN0Rl6 _0H9qDF6wH8 _24h04i2Njc _1mT5xdRAKS _0WKd3G4z3T _0bjKvDcjp5 _1UtDYzM7Tp _32C2rk98eZ _0i9AWA0Rl6 _0mm6KQ6wH8 _10n1R5M7Tp _0DCa9D98eZ _3932vvYbGa _02cRtH6wH8 _0clgaMM7Tp _3WzCGi98eZ _0NqVRtYbGa _3BKYwu6wH8 _0CMRbkAwSC _2nTuUYWfPD _3ADzdEWfPD _1warJ9WfPD _4scvAwWyeI\" title=\"mailto:hr@mapsly.com\" href=\"mailto:hr@mapsly.com\" data-renderer-mark=\"true\" data-is-router-link=\"false\" data-testid=\"link-with-safety\">hr@mapsly.com<\/a>.<\/p>","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false},"class_list":["post-20811","vacancy","type-vacancy","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Enterprise Customer Success Manager (Onboarding &amp; 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