{"id":21401,"date":"2024-06-17T14:55:46","date_gmt":"2024-06-17T11:55:46","guid":{"rendered":"https:\/\/mapsly.comcustomer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/"},"modified":"2025-10-28T12:07:56","modified_gmt":"2025-10-28T09:07:56","slug":"how-zeitview-tripled-its-service-teams-productivity-using-mapsly","status":"publish","type":"customer-success","link":"https:\/\/mapsly.com\/id\/customer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/","title":{"rendered":"Bagaimana Zeitview melipatgandakan tiga kali produktivitas tim layanannya menggunakan Mapsly"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Tentang Zeitview<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Zeitview menggunakan perangkat lunak inspeksi mutakhir dan teknologi pengambilan data visual untuk melakukan inspeksi aset energi dan infrastruktur di lebih dari 60 negara. Mereka menghadirkan inspeksi yang lebih aman, lebih cepat, dan lebih hemat biaya dengan akurasi tinggi.<\/p>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Tantangannya<\/strong><\/h2>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Distribusi manual pekerjaan layanan sangat melelahkan<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Dispatcher Zeitview menugaskan pekerjaan layanan kepada teknisi berdasarkan ketersediaan dan lokasi. Sebelum Mapsly, hal ini mengharuskan menelepon setiap teknisi untuk memeriksa ketersediaan mereka, yang sangat memakan tenaga,<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Kurangnya visibilitas terhadap aktivitas lapangan<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Sebelum menerapkan Mapsly, Zeitview tidak memiliki cara untuk memantau lokasi real-time tim dan status pekerjaan layanan. Hal ini menghambat kemampuan manajemen untuk menyelesaikan masalah kinerja dengan cepat.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Pengumpulan data yang cepat dan andal selama kunjungan merupakan tantangan,<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Setelah mengunjungi lokasi pelanggan, teknisi Zeitview harus memasukkan banyak titik data tentang lokasi yang diperiksa. Terkadang, entri data tertunda atau data yang dimasukkan tidak lengkap. Hal ini menunda laporan pelanggan dan berdampak negatif pada kualitas layanan secara keseluruhan.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Kurangnya dasbor kinerja memperlambat pengambilan keputusan,<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Manajemen Zeitview tidak memiliki satu tempat dengan metrik kinerja lapangan yang memberikan wawasan real-time tentang aktivitas tim lapangan. Hal ini menghambat manajemen perusahaan untuk bekerja secara efisien.&nbsp;<\/p>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Bagaimana Mapsly Membantu?<\/strong><\/h2>\n\n\n\n<div style=\"height:14px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Zeitview sepenuhnya mengotomatiskan penugasan pekerjaan, menghemat dua perekrutan penuh waktu<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Zeitview sepenuhnya mengotomatiskan proses penugasan pekerjaan layanan di platform Mapsly. Saat sebuah pekerjaan siap untuk ditugaskan, Mapsly secara otomatis menemukan teknisi yang tersedia yang sesuai dengan persyaratan pekerjaan tersebut dan mengirimkan SMS kepada mereka berisi permintaan penugasan dengan tautan untuk menerima pekerjaan tersebut.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Siapa pun yang menerima pekerjaan terlebih dahulu akan ditugaskan pekerjaan tersebut dan menerima konfirmasi melalui SMS, sementara yang lain menerima notifikasi bahwa pekerjaan telah ditugaskan dan tidak lagi tersedia. Setelah pekerjaan diterima, Mapsly juga mengirimkan peringatan email kepada anggota tim yang sesuai.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><em>Mapsly meningkatkan produktivitas tim kami sebesar +200%, jauh melampaui ekspektasi kami.<\/em><br>\u2014 Erick Lindenberg, Manajer Operasional,<\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Peringatan email otomatis mengurangi pekerjaan administratif, sehingga membantu mengumpulkan data lebih cepat<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Dengan menggunakan alur kerja Mapsly, Zeitview telah menerapkan lebih dari 20 peringatan email yang dipicu oleh berbagai peristiwa (atau ketiadaannya), termasuk pengingat, permintaan informasi tambahan, pembaruan tentang perubahan status pekerjaan, dan lainnya.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><em>Otomatisasi email saja memungkinkan kami menghindari perekrutan 2 koordinator tim.<\/em><br>\u2014 Erick Lindenberg, Manajer Operasional,<\/p>\n<\/blockquote>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Daftar periksa pekerjaan memastikan kualitas pengumpulan data yang konsisten selama kunjungan,<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Dengan Mapsly Forms dan aplikasi seluler Mapsly dengan pelacakan lokasi, Zeitview telah menerapkan proses check-in dan check-out. Proses ini memastikan bahwa teknisi mengikuti prosedur yang diperlukan untuk setiap pekerjaan layanan serta mengumpulkan dan mencatat semua data yang diperlukan. Standardisasi ini meningkatkan konsistensi dalam kualitas layanan dan pengumpulan data, mengurangi keterlambatan, meminimalkan titik data yang hilang, dan memungkinkan pengumpulan data yang lebih komprehensif selama kunjungan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Misalnya, sebagai bagian dari proses check-out, Mapsly mencatat penyelesaian pekerjaan layanan, sehingga Zeitview dapat memantau metrik kinerja baru seperti durasi pekerjaan aktual. Ini juga meningkatkan keselamatan dengan secara otomatis memberi tahu manajer teknisi jika terjadi keterlambatan saat clocking out.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Dasbor kinerja yang komprehensif memberikan transparansi dan meningkatkan kelincahan perusahaan,<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Zeitview menggunakan Mapsly Analytics untuk membuat bagan dan dasbor dengan metrik kinerja real-time yang relevan serta data statistik. Hal ini memungkinkan manajemen perusahaan untuk cepat menyesuaikan diri dengan lingkungan operasional yang berubah, memanfaatkan sumber daya yang tersedia dengan lebih baik, serta dengan cepat mengidentifikasi dan memanfaatkan peluang untuk meningkatkan proses perusahaan dan layanan pelanggan.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><em>Saya menyusun seluruh dasbor Zeitview dalam penerbangan 3 jam.<\/em><br>\u2014 Erick Lindenberg, Manajer Operasional,<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Antara lain, mereka menampilkan jumlah perwakilan yang bekerja di lokasi dan jumlah data yang telah mereka kumpulkan.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/docsz\/AD_4nXdxhmrDqOWjlcFMW-gp_wbgmt9otQbahb7_wjHg-LhmiZncPfDkfQ11Z8DPkl8-AIasy92ni7ckhOe09gfg81GsyV_Kru5QFKu1bRFJieFLKPTiMzmEU_-OOk-MaNg78tUOhE7TV6wKGadlfZzd2r9vZj8?key=tRtkoWV0ugSSc6GrPNkETQ\" alt=\"dasbor zeitview di mapsly\"\/><\/figure>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Para engineer solusi Mapsly memberikan dukungan real-time yang krusial, membantu Zeitview memaksimalkan penggunaan Mapsly<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Layanan implementasi di hari yang sama dari Mapsly, yang disertakan dalam langganan tanpa biaya tambahan, memainkan peran penting dalam memaksimalkan manfaat platform Mapsly. Hal ini memungkinkan Zeitview untuk meningkatkan prosesnya secara bertahap tanpa melibatkan tim IT, sehingga secara signifikan mempercepat laju inovasi perusahaan.<\/p>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><\/h2>","protected":false},"excerpt":{"rendered":"<p>Pelajari bagaimana Zeitview menggunakan Mapsly untuk meningkatkan efisiensi teknisi lapangannya, memberikan layanan yang lebih baik, mengotomatiskan tugas admin, serta menghindari perekrutan dan biaya TI yang tidak perlu.<\/p>","protected":false},"featured_media":21414,"template":"","meta":{"_acf_changed":true},"products-and-features":[24,25,26,27],"industries":[28],"class_list":["post-21401","customer-success","type-customer-success","status-publish","has-post-thumbnail","hentry","products-and-features-automation","products-and-features-check-in-and-visit-scripting","products-and-features-mapsly-analytics","products-and-features-optimized-routing","industries-energy-and-utilities"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - 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