{"id":20811,"date":"2025-02-07T15:36:12","date_gmt":"2025-02-07T12:36:12","guid":{"rendered":"https:\/\/mapsly.comcareers\/senior-ai-ml-engineer\/"},"modified":"2026-08-26T18:54:53","modified_gmt":"2026-08-26T15:54:53","slug":"enterprise-customer-success-manager-onboarding-expansion","status":"publish","type":"vacancy","link":"https:\/\/mapsly.com\/fr\/careers\/enterprise-customer-success-manager-onboarding-expansion\/","title":{"rendered":"Responsable de la r\u00e9ussite client Enterprise (Int\u00e9gration &#038; Expansion)"},"content":{"rendered":"<p class=\"wp-block-paragraph\" data-renderer-start-pos=\"7728\"><strong data-renderer-mark=\"true\">\u00c0 propos de Mapsly<\/strong><\/p>\r\n<p data-renderer-start-pos=\"7742\">Mapsly est une plateforme de g\u00e9o-intelligence et d\u2019op\u00e9rations terrain native AI. Elle se connecte nativement \u00e0 Salesforce, HubSpot, Zoho, Pipedrive, Creatio,, <a class=\"_2hGPVj98eZ _2i3C1kYbGa _2kH23qT6kp _1ubuxonXvL _34b3D2vc3e _1NDpvb6wH8 _2wtOC9vc3e _3e11vU6wH8 _0hSAgbHZdu _00uqCY98eZ _3xtjKN0Rl6 _0H9qDF6wH8 _24h04i2Njc _1mT5xdRAKS _0WKd3G4z3T _0bjKvDcjp5 _1UtDYzM7Tp _32C2rk98eZ _0i9AWA0Rl6 _0mm6KQ6wH8 _10n1R5M7Tp _0DCa9D98eZ _3932vvYbGa _02cRtH6wH8 _0clgaMM7Tp _3WzCGi98eZ _0NqVRtYbGa _3BKYwu6wH8 _0CMRbkAwSC _2nTuUYWfPD _3ADzdEWfPD _1warJ9WfPD _4scvAwWyeI\" title=\"http:\/\/monday.com\" href=\"http:\/\/monday.com\/\" data-renderer-mark=\"true\" data-is-router-link=\"false\" data-testid=\"link-with-safety\">monday.com<\/a>, Smartsheet, Airtable et d\u2019autres CRM et plateformes de travail leaders \u2014 en r\u00e9pliquant automatiquement le mod\u00e8le de donn\u00e9es de chaque client, y compris les objets et champs personnalis\u00e9s \u2014 et donne aux \u00e9quipes terrain une carte en direct pour planifier les territoires, optimiser les itin\u00e9raires et organiser leur journ\u00e9e. Avec Mapsly AI, les repr\u00e9sentants parlent, et leur CRM se met \u00e0 jour tout seul, tandis que AI planifie, conseille et assure le suivi. Mapsly est certifi\u00e9 SOC 2 Type II et accompagne les \u00e9quipes de vente et de service terrain dans le monde entier.<\/p>\r\n<p data-renderer-start-pos=\"8325\"><strong data-renderer-mark=\"true\">Le r\u00f4le<\/strong><\/p>\r\n<p class=\"\" data-renderer-start-pos=\"8335\">\u00c0 mesure que les grandes organisations d\u00e9ploient Mapsly aupr\u00e8s de centaines de repr\u00e9sentants terrain, elles ont besoin de plus qu\u2019un excellent logiciel: plans de d\u00e9ploiement, examens de s\u00e9curit\u00e9, d\u00e9ploiements par phases et rapports ex\u00e9cutifs. Vous prendrez en charge le parcours client Enterprise du contrat sign\u00e9 jusqu\u2019au renouvellement \u2014 en orchestrant un onboarding haut de gamme, en menant des revues d\u2019activit\u00e9 avec les sponsors ex\u00e9cutifs et en veillant \u00e0 ce que chaque compte Enterprise r\u00e9alise des gains mesurables de productivit\u00e9 terrain.<\/p>\r\n<p data-renderer-start-pos=\"8774\"><strong data-renderer-mark=\"true\">Ce que vous ferez<\/strong><\/p>\r\n<ul class=\"ak-ul\" data-indent-level=\"1\">\r\n<li>\r\n<p data-renderer-start-pos=\"8792\"><strong data-renderer-mark=\"true\">Onboarding Enterprise d\u00e9di\u00e9<\/strong>: plans de d\u00e9ploiement avec jalons, d\u00e9ploiements progressifs entre les \u00e9quipes et les r\u00e9gions, et accompagnement des administrateurs<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"8919\"><strong data-renderer-mark=\"true\">S\u00e9curit\u00e9 et achats de Shepherd<\/strong>: coordonner les rapports SOC 2, les DPAs et les questionnaires de s\u00e9curit\u00e9 avec nos ressources de conformit\u00e9 afin que les examens avancent rapidement<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9068\"><strong data-renderer-mark=\"true\">Menez des revues d\u2019activit\u00e9 avec la direction<\/strong>: analyses d\u2019adoption, rapports sur le ROI, et alignement de la feuille de route avec les sponsors<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9174\"><strong data-renderer-mark=\"true\">Coordonner les sp\u00e9cialistes<\/strong>: faire intervenir les ing\u00e9nieurs solutions pour les automatisations et int\u00e9grations personnalis\u00e9es aux bons moments<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9291\"><strong data-renderer-mark=\"true\">Fid\u00e9lisation et expansion propres<\/strong> dans l\u2019ensemble du registre d\u2019entreprise<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-renderer-start-pos=\"9349\"><strong data-renderer-mark=\"true\">Ce que nous recherchons<\/strong><\/p>\r\n<ul class=\"ak-ul\" data-indent-level=\"1\">\r\n<li>\r\n<p data-renderer-start-pos=\"9375\"><strong data-renderer-mark=\"true\">Exp\u00e9rience en r\u00e9ussite client ou en int\u00e9gration dans Enterprise B2B SaaS<\/strong> avec des d\u00e9ploiements de plusieurs centaines de si\u00e8ges,<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9476\"><strong data-renderer-mark=\"true\">Rigueur dans la gestion de programmes<\/strong>: plans, responsables, dates, et suivi rigoureux<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9557\"><strong data-renderer-mark=\"true\">Pr\u00e9sence ex\u00e9cutive<\/strong> et une communication \u00e9crite claire et concise,<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9611\"><strong data-renderer-mark=\"true\">Aisance avec les donn\u00e9es<\/strong>: indicateurs d\u2019adoption, analyses d\u2019utilisation, r\u00e9cits de ROI<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9683\"><strong data-renderer-mark=\"true\">Familiarit\u00e9 avec les processus de s\u00e9curit\u00e9 et d\u2019approvisionnement<\/strong>; la connaissance de l\u2019\u00e9cosyst\u00e8me CRM est un plus<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-renderer-start-pos=\"9770\"><strong data-renderer-mark=\"true\">Pourquoi Mapsly ?<\/strong><\/p>\r\n<ul class=\"ak-ul\" data-indent-level=\"1\">\r\n<li>\r\n<p data-renderer-start-pos=\"9785\"><strong data-renderer-mark=\"true\">Enterprise est notre segment \u00e0 la croissance la plus rapide,<\/strong> \u2014 vous cr\u00e9erez le playbook, vous n\u2019en h\u00e9riterez pas<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9874\"><strong data-renderer-mark=\"true\">Le service haut de gamme est la norme<\/strong>, et vous disposerez de l\u2019\u00e9quipe Solutions Engineering pour le livrer<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9968\"><strong data-renderer-mark=\"true\">Ligne directe avec le fondateur<\/strong> et l\u2019\u00e9quipe produit,<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"10015\"><strong data-renderer-mark=\"true\">Priorit\u00e9 au t\u00e9l\u00e9travail<\/strong> avec des horaires flexibles<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-renderer-start-pos=\"10051\"><strong data-renderer-mark=\"true\">Comment appliquer<\/strong><\/p>\r\n<p data-renderer-start-pos=\"10065\">Envoyez votre CV et une br\u00e8ve description d\u2019un d\u00e9ploiement en entreprise dont vous avez \u00e9t\u00e9 responsable \u00e0, <a class=\"_2hGPVj98eZ _2i3C1kYbGa _2kH23qT6kp _1ubuxonXvL _34b3D2vc3e _1NDpvb6wH8 _2wtOC9vc3e _3e11vU6wH8 _0hSAgbHZdu _00uqCY98eZ _3xtjKN0Rl6 _0H9qDF6wH8 _24h04i2Njc _1mT5xdRAKS _0WKd3G4z3T _0bjKvDcjp5 _1UtDYzM7Tp _32C2rk98eZ _0i9AWA0Rl6 _0mm6KQ6wH8 _10n1R5M7Tp _0DCa9D98eZ _3932vvYbGa _02cRtH6wH8 _0clgaMM7Tp _3WzCGi98eZ _0NqVRtYbGa _3BKYwu6wH8 _0CMRbkAwSC _2nTuUYWfPD _3ADzdEWfPD _1warJ9WfPD _4scvAwWyeI\" title=\"mailto:hr@mapsly.com\" href=\"mailto:hr@mapsly.com\" data-renderer-mark=\"true\" data-is-router-link=\"false\" data-testid=\"link-with-safety\">hr@mapsly.com<\/a>.<\/p>","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false},"class_list":["post-20811","vacancy","type-vacancy","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Enterprise Customer Success Manager (Onboarding &amp; 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