{"id":21412,"date":"2025-06-17T09:16:29","date_gmt":"2025-06-17T06:16:29","guid":{"rendered":"https:\/\/mapsly.comcustomer-success-stories\/beavertails-cuts-booking-errors-to-1-and-simplifies-franchise-management-with-mapsly\/"},"modified":"2025-12-15T19:16:19","modified_gmt":"2025-12-15T16:16:19","slug":"beavertails-case-study","status":"publish","type":"customer-success","link":"https:\/\/mapsly.com\/fr\/customer-success-stories\/beavertails-case-study\/","title":{"rendered":"BeaverTails r\u00e9duit les erreurs de r\u00e9servation \u00e0 1 % et simplifie la gestion des franchises avec Mapsly"},"content":{"rendered":"<h3 class=\"wp-block-heading\"><strong>\ud83d\ude80 R\u00e9sultats en un coup d\u2019\u0153il<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>&lt;1%<\/strong> de r\u00e9servations de food trucks d\u00e9sormais mal achemin\u00e9es<\/li>\n\n\n\n<li><strong>4%<\/strong> des demandes identifi\u00e9es comme \u00e9tant hors du territoire de franchise,<\/li>\n\n\n\n<li><strong>7%<\/strong> Soumissions en double d\u00e9tect\u00e9es et r\u00e9duites<\/li>\n\n\n\n<li>L\u2019ensemble du territoire national de franchise con\u00e7u et g\u00e9r\u00e9 en interne,<\/li>\n\n\n\n<li>Carte publique int\u00e9gr\u00e9e sur le nouveau site Web pour une exp\u00e9rience client plus fluide<\/li>\n\n\n\n<li>Workflows personnalis\u00e9s pour la pr\u00e9cision des r\u00e9servations et les validations de territoires<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u00c0 propos de BeaverTails<\/strong><\/h3>\n\n\n\n<p>BeaverTails est une marque canadienne tr\u00e8s appr\u00e9ci\u00e9e, c\u00e9l\u00e8bre pour ses p\u00e2tisseries chaudes et artisanales servies dans des boutiques et depuis de remarquables camions de restauration. Derri\u00e8re ces douceurs se trouve une \u00e9quipe r\u00e9duite de 22 personnes qui soutient plus de 180 emplacements et 90 franchis\u00e9s \u00e0 l\u2019\u00e9chelle du pays \u2014 chacun avec des territoires, des zones de livraison et des contraintes op\u00e9rationnelles uniques.<\/p>\n\n\n\n<p>G\u00e9rer une telle complexit\u00e9 n\u2019a rien de simple. C\u2019est pourquoi BeaverTails s\u2019est tourn\u00e9 vers Mapsly.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Des cartes JPEG aux territoires intelligents<\/strong><\/h3>\n\n\n\n<p>Avant Mapsly, les territoires de franchise \u00e9taient stock\u00e9s sous forme d\u2019images dessin\u00e9es \u00e0 la main \u2014 litt\u00e9ralement des captures d\u2019\u00e9cran JPEG, parfois recoup\u00e9es avec Google Maps sur un troisi\u00e8me \u00e9cran. Il n\u2019y avait aucune vue unifi\u00e9e, aucun moyen de modifier facilement les limites et aucun processus clair pour r\u00e9soudre les chevauchements ou faire respecter l\u2019exclusivit\u00e9.<\/p>\n\n\n\n<p>\u00ab Nous \u00e9tions presque \u00e0 l\u2019ancienne \u00bb, rit Regan Schasny-Scott, qui g\u00e8re les op\u00e9rations territoriales de la franchise. \u00ab Des captures d\u2019\u00e9cran. Des JPEG. C\u2019\u00e9tait d\u00e9sordonn\u00e9. \u00bb<\/p>\n\n\n\n<p>Les territoires n\u2019\u00e9taient pas standardis\u00e9s. Un franchis\u00e9 avec une boutique pouvait avoir des droits exclusifs sur quelques p\u00e2t\u00e9s de maisons, tandis qu\u2019un exploitant de food truck pouvait contr\u00f4ler une province enti\u00e8re en fonction de la densit\u00e9 de population. Chaque territoire \u00e9tait diff\u00e9rent \u2014 et devait \u00eatre cartographi\u00e9, stock\u00e9 et maintenu de mani\u00e8re fiable.,<\/p>\n\n\n\n<p>Avec Mapsly int\u00e9gr\u00e9, <a href=\"https:\/\/mapsly.com\/fr\/integrations\/zoho-crm\/\">dans Zoho CRM,,<\/a> Regan et son \u00e9quipe maintenant <a href=\"https:\/\/mapsly.com\/fr\/territories\/\">dessiner des territoires<\/a> directement sur une carte interactive, en utilisant les rivi\u00e8res, les autoroutes et d'autres fronti\u00e8res naturelles pour plus de clart\u00e9. Chaque territoire finalis\u00e9 est enregistr\u00e9 dans le CRM et export\u00e9 pour une utilisation l\u00e9gale dans les contrats de franchise.<\/p>\n\n\n\n<p>Pour prot\u00e9ger ces donn\u00e9es, seules trois personnes dans l\u2019entreprise ont acc\u00e8s \u00e0 Mapsly \u2014 une d\u00e9cision judicieuse apr\u00e8s que les premi\u00e8res exp\u00e9rimentations avec des autorisations plus larges ont entra\u00een\u00e9 des suppressions accidentelles.,<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>R\u00e9server des food trucks, sans approximations<\/strong><\/h3>\n\n\n\n<p>L\u2019un des plus grands avantages avec Mapsly ? Demandes de food trucks maintenant, <a href=\"https:\/\/mapsly.com\/fr\/automation\/\">\u00eatre automatiquement dirig\u00e9 vers le bon op\u00e9rateur<\/a> \u2014 fini les approximations, les menus d\u00e9roulants, ou les dysfonctionnements internes.<\/p>\n\n\n\n<p>Auparavant, les clients devaient deviner quel op\u00e9rateur contacter en se basant sur les noms de ville, ce qui entra\u00eenait souvent de la confusion. Quelqu\u2019un \u00e0 Laval ne savait peut-\u00eatre pas qu\u2019il devait cliquer sur \u201cMontreal\u201d. D\u00e9sormais, les clients saisissent simplement leur code postal. Mapsly identifie le bon territoire en quelques secondes et transmet la demande au franchis\u00e9 appropri\u00e9.<\/p>\n\n\n\n<p>\u201cIls n\u2019ont pas besoin de tout comprendre. Ils nous disent simplement o\u00f9 ils se trouvent \u2014 et nous nous occupons du reste\u201d, dit Regan.<\/p>\n\n\n\n<p>Edge cases are handled too: if no operator is found within three hours, Zoho triggers a workflow that alerts a staff member to follow up. Nothing slips through the cracks.<\/p>\n\n\n\n<p>Et avec Mapsly suivant chaque demande, Regan a gagn\u00e9 en visibilit\u00e9 sur les tendances de r\u00e9servation:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>&lt;1%<\/strong> des demandes vont d\u00e9sormais au mauvais franchis\u00e9 (en baisse par rapport \u00e0 \u201cnettement plus\u201d auparavant)<\/li>\n\n\n\n<li><strong>4%<\/strong> Les r\u00e9servations sont d\u00e9sormais clairement signal\u00e9es comme \u00e9tant en dehors de tout territoire (une statistique qu\u2019ils ne pouvaient m\u00eame pas mesurer auparavant),<\/li>\n\n\n\n<li><strong>7%<\/strong> des envois de formulaires \u00e9taient des doublons \u2014 ce qui a conduit \u00e0 une simple mise \u00e0 jour du message de confirmation qui a \u00e9limin\u00e9 la plupart d\u2019entre eux,<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Une carte qui forme l\u2019\u00e9quipe<\/strong><\/h3>\n\n\n\n<p>BeaverTails utilise aussi Mapsly pour orienter et former son personnel interne. Les nouvelles recrues re\u00e7oivent une solution personnalis\u00e9e, <a href=\"https:\/\/mapsly.com\/fr\/shared-interactive-maps\/\">carte publique<\/a> \u00e9pingl\u00e9 dans leur navigateur et sur leur tableau de bord CRM \u2014 affichant chaque territoire de franchise \u00e0 travers le Canada.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXc0cx5Vtg3Yo_6nJ7V-fEUIaYPHpGdYkamhEimHGBotdPzySnKAcmh31xhejWOxCrn96kXu81GodV4tz4GsWWbZxOrVTsAPL0xFd2g_HBacCXlkFREXF3h9Y45KyShfA3cjv5nG?key=fiSNvEL4ZRlGHCqqJPr4og\" alt=\"\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">Source: <a href=\"https:\/\/beavertails.com\/food-truck\">https:\/\/beavertails.com\/food-truck<\/a>&nbsp;<\/p>\n\n\n\n<p>\u201cD\u00e9sormais, ma connaissance de la g\u00e9ographie canadienne vient des endroits o\u00f9 il y a un BeaverTails,\u201d plaisante Regan.<\/p>\n\n\n\n<p>M\u00eame si l\u2019\u00e9quipe des op\u00e9rations ne l\u2019a pas adopt\u00e9, <a href=\"https:\/\/mapsly.com\/fr\/optimized-routing-location-tracking-field-efficiency-features\/\">fonctionnalit\u00e9s de routage<\/a> pourtant \u2014 ils connaissent leurs tourn\u00e9es par c\u0153ur \u2014 Regan voit un potentiel futur pour les outils d\u2019optimisation d\u2019itin\u00e9raires de Mapsly.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Pourquoi Mapsly fonctionne pour BeaverTails<\/strong><\/h3>\n\n\n\n<p>Mapsly offre \u00e0 BeaverTails ce que la plupart des CRM ne peuvent pas : l'intelligence g\u00e9ospatiale, une conception de territoire fluide et une automatisation fiable.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The <strong>\u00e9quipe commerciale<\/strong> peut concevoir et prototyper des territoires pour des franchis\u00e9s potentiels<br><\/li>\n\n\n\n<li>The <strong>\u00e9quipe juridique<\/strong> peut exporter des visuels cartographiques directement pour les contrats de franchise<br><\/li>\n\n\n\n<li>L\u2019\u00e9quipe de Regan utilise, <strong>code couleur<\/strong> et <strong>filtres de visibilit\u00e9<\/strong> suivre le statut de chaque territoire \u2014 d'actif \u00e0 archiv\u00e9 \u00e0 en cours,<br><\/li>\n<\/ul>\n\n\n\n<p>Il est efficace, \u00e9volutif et \u00e9tonnamment facile \u00e0 utiliser.<\/p>\n\n\n\n<p>\u201cNous essayons toujours d\u2019en faire plus avec une petite \u00e9quipe \u2014 et Mapsly nous aide \u00e0 le faire. Cela a tout simplement rendu les choses plus simples,\u201d d\u00e9clare Regan.<\/p>\n\n\n\n<p>Managing a complex franchise network doesn\u2019t have to be chaotic. Whether you need smarter booking, automated workflows, or visual territory planning, Mapsly brings it all together on one map.<a href=\"https:\/\/mapsly.com\/fr\/start-trial\/\"><strong>Essayez Mapsly gratuitement pendant 14 jours<\/strong><\/a> and see how it can simplify your operations \u2014 and keep your team running at full speed.,<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>La franchise de desserts canadienne BeaverTails utilise Mapsly pour automatiser les r\u00e9servations de food trucks, optimiser la planification territoriale et g\u00e9rer les op\u00e9rations chez ses 90 franchis\u00e9s \u2014 le tout \u00e0 partir d'une seule carte.<\/p>","protected":false},"featured_media":21425,"template":"","meta":{"_acf_changed":false},"products-and-features":[24,38,30],"industries":[29],"class_list":["post-21412","customer-success","type-customer-success","status-publish","has-post-thumbnail","hentry","products-and-features-automation","products-and-features-embedded-map","products-and-features-territory-management","industries-consumer-goods"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - 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