{"id":21412,"date":"2025-06-17T09:16:29","date_gmt":"2025-06-17T06:16:29","guid":{"rendered":"https:\/\/mapsly.comcustomer-success-stories\/beavertails-cuts-booking-errors-to-1-and-simplifies-franchise-management-with-mapsly\/"},"modified":"2025-12-15T19:16:19","modified_gmt":"2025-12-15T16:16:19","slug":"beavertails-case-study","status":"publish","type":"customer-success","link":"https:\/\/mapsly.com\/fr\/customer-success-stories\/beavertails-case-study\/","title":{"rendered":"BeaverTails r\u00e9duit les erreurs de r\u00e9servation \u00e0 1 % et simplifie la gestion des franchises avec Mapsly"},"content":{"rendered":"<h3 class=\"wp-block-heading\"><strong>\ud83d\ude80 R\u00e9sultats en un coup d'\u0153il<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>&lt;1%<\/strong> des r\u00e9servations de food truck maintenant mal dirig\u00e9es<\/li>\n\n\n\n<li><strong>4%<\/strong> de demandes identifi\u00e9es comme hors territoire de franchise<\/li>\n\n\n\n<li><strong>7%<\/strong> soumissions en double d\u00e9tect\u00e9es et r\u00e9duites<\/li>\n\n\n\n<li>Territoire national de franchise entier con\u00e7u et g\u00e9r\u00e9 en interne<\/li>\n\n\n\n<li>Carte publique int\u00e9gr\u00e9e au nouveau site pour une exp\u00e9rience client plus fluide<\/li>\n\n\n\n<li>Flux de travail personnalis\u00e9s pour la pr\u00e9cision des r\u00e9servations et les approbations de territoire<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u00c0 propos de BeaverTails<\/strong><\/h3>\n\n\n\n<p>BeaverTails est une marque canadienne tr\u00e8s pris\u00e9e, c\u00e9l\u00e8bre pour ses p\u00e2tisseries chaudes faites \u00e0 la main, servies dans des boutiques et \u00e0 partir de camions-restaurants attrayants. Derri\u00e8re ces douceurs se trouve une \u00e9quipe r\u00e9duite de 22 personnes qui soutient plus de 180 emplacements et 90 franchis\u00e9s \u00e0 l'\u00e9chelle nationale \u2014 chacun avec des territoires uniques, des zones de livraison et des contraintes op\u00e9rationnelles.<\/p>\n\n\n\n<p>G\u00e9rer cette complexit\u00e9 n\u2019est pas une mince affaire. C\u2019est pourquoi BeaverTails s'est tourn\u00e9 vers Mapsly.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Des cartes JPEG aux territoires intelligents<\/strong><\/h3>\n\n\n\n<p>Avant Mapsly, les territoires de franchise \u00e9taient stock\u00e9s sous forme d'images dessin\u00e9es \u00e0 la main \u2014 litt\u00e9ralement des captures d'\u00e9cran JPEG, parfois crois\u00e9es avec Google Maps sur un troisi\u00e8me \u00e9cran. Il n'y avait pas de vue unifi\u00e9e, aucune possibilit\u00e9 de modifier facilement les fronti\u00e8res, ni de processus clair pour r\u00e9soudre les chevauchements ou faire respecter l'exclusivit\u00e9.<\/p>\n\n\n\n<p>\u00ab Nous \u00e9tions comme un cran en dessous de l'ancien style \u00bb, rigole Regan Schasny-Scott, qui g\u00e8re les op\u00e9rations du territoire de la franchise. \u00ab Captures d'\u00e9cran. JPEG. C'\u00e9tait chaotique. \u00bb<\/p>\n\n\n\n<p>Les territoires n\u2019\u00e9taient pas standardis\u00e9s. Un franchis\u00e9 avec un magasin pouvait disposer de droits exclusifs sur quelques p\u00e2t\u00e9s de maisons, tandis qu\u2019un op\u00e9rateur de food truck pouvait contr\u00f4ler une province enti\u00e8re en fonction de la densit\u00e9 de population. Chaque territoire \u00e9tait diff\u00e9rent \u2014 et devait \u00eatre cartographi\u00e9, stock\u00e9 et maintenu de mani\u00e8re fiable.<\/p>\n\n\n\n<p>Avec Mapsly int\u00e9gr\u00e9 <a href=\"https:\/\/mapsly.com\/fr\/integrations\/zoho-crm\/\">dans Zoho CRM,<\/a> Regan et son \u00e9quipe maintenant <a href=\"https:\/\/mapsly.com\/fr\/territories\/\">dessiner des territoires<\/a> directement sur une carte interactive, en utilisant les rivi\u00e8res, les autoroutes et d'autres limites naturelles pour plus de clart\u00e9. Chaque territoire finalis\u00e9 est enregistr\u00e9 dans le CRM et export\u00e9 \u00e0 des fins l\u00e9gales dans les contrats de franchise.<\/p>\n\n\n\n<p>Pour prot\u00e9ger ces donn\u00e9es, seules trois personnes de l'entreprise ont acc\u00e8s \u00e0 Mapsly \u2014 une d\u00e9cision avis\u00e9e apr\u00e8s que des exp\u00e9riences initiales avec des permissions plus larges ont entra\u00een\u00e9 des suppressions accidentelles.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>R\u00e9server des food trucks, sans deviner<\/strong><\/h3>\n\n\n\n<p>Une des plus grandes r\u00e9ussites avec Mapsly\u00a0? Les demandes de food truck maintenant <a href=\"https:\/\/mapsly.com\/fr\/automation\/\">achemin\u00e9 automatiquement vers le bon op\u00e9rateur<\/a> \u2014 plus de suppositions, de menus d\u00e9roulants ou d\u2019erreurs internes.<\/p>\n\n\n\n<p>Auparavant, les clients devaient deviner quel op\u00e9rateur contacter en fonction des noms de villes, ce qui causait souvent de la confusion. Quelqu\u2019un \u00e0 Laval ne savait peut-\u00eatre pas qu\u2019il fallait cliquer sur \u00ab Montr\u00e9al \u00bb. D\u00e9sormais, les clients saisissent simplement leur code postal. Mapsly identifie le territoire correct en quelques secondes et transmet la demande au bon franchis\u00e9.<\/p>\n\n\n\n<p>\u00ab Ils n'ont pas \u00e0 se d\u00e9brouiller seuls. Ils nous indiquent simplement o\u00f9 ils se trouvent \u2014 et nous nous occupons du reste \u00bb, d\u00e9clare Regan.<\/p>\n\n\n\n<p>Les cas limites sont \u00e9galement pris en compte\u00a0: si aucun op\u00e9rateur n'est trouv\u00e9 dans les trois heures, Zoho d\u00e9clenche un workflow qui alerte un membre du personnel pour effectuer un suivi. Rien ne passe \u00e0 travers les mailles du filet.<\/p>\n\n\n\n<p>Et avec Mapsly suivant chaque demande, Regan a obtenu une visibilit\u00e9 sur les tendances de r\u00e9servation\u00a0:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>&lt;1%<\/strong> des demandes vont maintenant au mauvais franchis\u00e9 (en baisse par rapport \u00e0 \u00ab nettement plus \u00bb auparavant)<\/li>\n\n\n\n<li><strong>4%<\/strong> des r\u00e9servations sont d\u00e9sormais clairement signal\u00e9es comme hors de tout territoire (une statistique qu'ils ne pouvaient m\u00eame pas mesurer auparavant)<\/li>\n\n\n\n<li><strong>7%<\/strong> des soumissions de formulaire \u00e9taient des doublons \u2014 ce qui a entra\u00een\u00e9 une mise \u00e0 jour simple du message de confirmation qui en a \u00e9limin\u00e9 la plupart<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Une carte qui forme l'\u00e9quipe<\/strong><\/h3>\n\n\n\n<p>BeaverTails utilise \u00e9galement Mapsly pour orienter et former son personnel interne. Les nouvelles recrues b\u00e9n\u00e9ficient d'une formation personnalis\u00e9e, <a href=\"https:\/\/mapsly.com\/fr\/shared-interactive-maps\/\">carte publique<\/a> \u00e9pingl\u00e9 \u00e0 leur navigateur et au tableau de bord CRM \u2014 affichant chaque territoire de franchise \u00e0 travers le Canada.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXc0cx5Vtg3Yo_6nJ7V-fEUIaYPHpGdYkamhEimHGBotdPzySnKAcmh31xhejWOxCrn96kXu81GodV4tz4GsWWbZxOrVTsAPL0xFd2g_HBacCXlkFREXF3h9Y45KyShfA3cjv5nG?key=fiSNvEL4ZRlGHCqqJPr4og\" alt=\"\"\/><\/figure>\n\n\n\n<p class=\"has-text-align-center\">source\u00a0: <a href=\"https:\/\/beavertails.com\/food-truck\">https:\/\/beavertails.com\/food-truck<\/a>&nbsp;<\/p>\n\n\n\n<p>\u00ab Ma connaissance de la g\u00e9ographie canadienne vient maintenant des endroits o\u00f9 il y a des BeaverTails \u00bb, plaisante Regan.<\/p>\n\n\n\n<p>M\u00eame si l'\u00e9quipe des op\u00e9rations ne l'a pas adopt\u00e9 <a href=\"https:\/\/mapsly.com\/fr\/optimized-routing-location-tracking-field-efficiency-features\/\">fonctionnalit\u00e9s de routage<\/a> pourtant \u2014 ils connaissent leurs tourn\u00e9es par c\u0153ur \u2014 Regan voit un potentiel futur pour les outils d'optimisation des itin\u00e9raires de Mapsly.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Pourquoi Mapsly fonctionne pour BeaverTails<\/strong><\/h3>\n\n\n\n<p>Mapsly offre \u00e0 BeaverTails ce que la plupart des CRM ne peuvent pas : intelligence g\u00e9ospatiale, conception fluide des territoires, et automatisation fiable.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le <strong>\u00e9quipe commerciale<\/strong> peut concevoir et prototyper des territoires pour les franchis\u00e9s potentiels<br><\/li>\n\n\n\n<li>Le <strong>\u00e9quipe juridique<\/strong> peut exporter directement les visuels de la carte pour les accords de franchise<br><\/li>\n\n\n\n<li>L'\u00e9quipe de Regan utilise <strong>codage couleur<\/strong> et <strong>filtres de visibilit\u00e9<\/strong> pour suivre le statut de chaque territoire \u2014 de actif \u00e0 archiv\u00e9 en passant par en cours<br><\/li>\n<\/ul>\n\n\n\n<p>C\u2019est efficace, \u00e9volutif et \u00e9tonnamment facile \u00e0 utiliser.<\/p>\n\n\n\n<p>\u00ab Nous essayons toujours d'en faire plus avec une petite \u00e9quipe \u2014 et Mapsly nous aide \u00e0 y parvenir. Tout est devenu tellement plus simple \u00bb, d\u00e9clare Regan.<\/p>\n\n\n\n<p>G\u00e9rer un r\u00e9seau de franchises complexe ne doit pas \u00eatre chaotique. Que vous ayez besoin d\u2019une r\u00e9servation plus intelligente, de flux de travail automatis\u00e9s ou d\u2019une planification visuelle des territoires, Mapsly regroupe tout cela sur une seule carte.<a href=\"https:\/\/mapsly.com\/fr\/start-trial\/\"><strong>Essayez Mapsly gratuitement pendant 14 jours<\/strong><\/a> et voyez comment cela peut simplifier vos op\u00e9rations \u2014 et garder votre \u00e9quipe \u00e0 toute vitesse.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>La franchise canadienne de desserts BeaverTails utilise Mapsly pour automatiser les r\u00e9servations de food trucks, rationaliser la planification des territoires et g\u00e9rer les op\u00e9rations de 90 franchis\u00e9s \u2014 le tout depuis une seule carte.<\/p>","protected":false},"featured_media":21425,"template":"","meta":{"_acf_changed":false},"products-and-features":[24,38,30],"industries":[29],"class_list":["post-21412","customer-success","type-customer-success","status-publish","has-post-thumbnail","hentry","products-and-features-automation","products-and-features-embedded-map","products-and-features-territory-management","industries-consumer-goods"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - 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