{"id":21406,"date":"2025-04-25T09:56:05","date_gmt":"2025-04-25T06:56:05","guid":{"rendered":"https:\/\/mapsly.comcustomer-success-stories\/how-felfel-cuts-planning-time-from-a-week-to-a-day-and-doubles-field-efficiency-with-mapsly\/"},"modified":"2025-12-16T14:48:06","modified_gmt":"2025-12-16T11:48:06","slug":"felfel-case-study","status":"publish","type":"customer-success","link":"https:\/\/mapsly.com\/fr\/customer-success-stories\/felfel-case-study\/","title":{"rendered":"Comment FELFEL r\u00e9duit le temps de planification d\u2019une semaine \u00e0 une journ\u00e9e\u2014et double l\u2019efficacit\u00e9 sur le terrain avec Mapsly"},"content":{"rendered":"<h3 class=\"wp-block-heading\"><strong>\ud83d\ude80 R\u00e9sultats en un coup d\u2019\u0153il,<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u2714\ufe0f Temps de planification d\u2019itin\u00e9raires r\u00e9duit de 5 jours \u00e0 seulement 1<strong><br><\/strong> \u2714\ufe0f Jusqu\u2019\u00e0, <strong>60% d\u2019arr\u00eats de service en plus<\/strong> par commer\u00e7ant par jour<br>\u2714\ufe0f De 6 outils \u00e0 <strong>1 interface unifi\u00e9e<br><\/strong> \u2714\ufe0f <strong>Moins d\u2019erreurs<\/strong> avec des instructions automatis\u00e9es &amp; une visibilit\u00e9 en temps r\u00e9el<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">\u00c0 propos <strong>FELFEL<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">FELFEL est une entreprise suisse qui livre, <strong>repas et boissons frais, locaux et durables<\/strong> gr\u00e2ce \u00e0 un r\u00e9seau de pr\u00e8s de 1 000 r\u00e9frig\u00e9rateurs intelligents et 200 machines \u00e0 caf\u00e9. Ils sont install\u00e9s dans des bureaux, des \u00e9coles, des h\u00f4pitaux et des h\u00f4tels dans toute la Suisse. En coulisses, une \u00e9quipe de \u201cmarchands\u201d assure le nettoyage r\u00e9gulier, la maintenance et les livraisons d\u2019urgence\u2014afin que tout fonctionne sans interruption.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><strong>\u00c0 l\u2019\u00e9poque: Une feuille de calcul pour tout gouverner (et tout casser)<\/strong><\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Avant Mapsly, Zo\u00eb de Wildt, sp\u00e9cialiste des op\u00e9rations chez FELFEL, g\u00e9rait la planification hebdomadaire sur le terrain avec Excel et un ensemble disparate d\u2019outils d\u00e9connect\u00e9s. Chaque semaine, elle planifiait manuellement les itin\u00e9raires de service pour chaque commer\u00e7ant, tout en jonglant avec les pr\u00e9f\u00e9rences, les r\u00e9gions, les exigences de s\u00e9curit\u00e9 et les jours de cong\u00e9.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Cela me prenait toute la semaine, en gros\u2014c\u2019\u00e9tait principalement mon travail. Juste la planification. Maintenant, avec Mapsly, je peux tout planifier en une seule journ\u00e9e et consacrer le reste de mon temps \u00e0 vraiment am\u00e9liorer les op\u00e9rations.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Les commer\u00e7ants devaient naviguer chaque jour entre six outils diff\u00e9rents\u2014notamment Google Maps, des bases de donn\u00e9es internes et des fils Slack. Chaque arr\u00eat n\u00e9cessitait une recherche manuelle, la copie de d\u00e9tails depuis plusieurs sources et l\u2019estimation du meilleur itin\u00e9raire \u00e0 la vol\u00e9e. Il leur fallait 5 \u00e0 10 minutes pour se pr\u00e9parer \u00e0 chaque site, ce qui signifiait que pr\u00e8s d\u2019une heure de leur journ\u00e9e de travail \u00e9tait consacr\u00e9e \u00e0 passer d\u2019une application \u00e0 l\u2019autre.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><strong>Comment Mapsly a fait la diff\u00e9rence<\/strong><\/strong><\/h2>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>De cinq jours \u00e0 un seul: la planification d\u2019itin\u00e9raires r\u00e9invent\u00e9e<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Apr\u00e8s avoir test\u00e9 Mapsly lors d\u2019un d\u00e9ploiement national, FELFEL a rapidement compris la puissance de l\u2019automatisation de la planification des tourn\u00e9es.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Maintenant, Zo\u00eb planifie les op\u00e9rations de toute la semaine dans <strong>un seul jour<\/strong>\u2014avec un routage visuel, des v\u00e9rifications int\u00e9gr\u00e9es et des ajustements dynamiques.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Maintenant, cela me prend une journ\u00e9e. De plus, nous effectuons plus de nettoyages par jour\u2014surtout dans les villes o\u00f9 les sites sont proches les uns des autres.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Dans des endroits comme Zurich, B\u00e2le et Gen\u00e8ve, les marchands peuvent d\u00e9sormais visiter jusqu\u2019\u00e0, <strong>huit sites par jour<\/strong>, contre cinq auparavant.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong><strong>Visibilit\u00e9 en temps r\u00e9el pour les urgences et les d\u00e9ploiements<\/strong><\/strong><\/h3>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Avec la vue carte en direct de Mapsly, Zo\u00eb voit instantan\u00e9ment o\u00f9 se trouvent les commer\u00e7ants et qui est disponible\u2014ce qui lui permet de r\u00e9pondre aux demandes urgentes sans stress.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Je sais exactement o\u00f9 se trouve chaque personne. Si nous avons besoin d\u2019une livraison urgente \u00e0 Berne, je vois qu\u2019une personne est \u00e0 proximit\u00e9 et je la redirige.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Cette flexibilit\u00e9 permet davantage de t\u00e2ches sp\u00e9ciales, des d\u00e9ploiements plus rapides et un meilleur service\u2014m\u00eame avec une \u00e9quipe logistique r\u00e9duite.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Int\u00e9gr\u00e9 \u00e0 HubSpot pour une synchronisation fluide des t\u00e2ches<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Chez FELFEL, les tickets d\u2019assistance et les demandes clients proviennent de HubSpot\u2014mais leur gestion \u00e9tait auparavant un processus manuel et chronophage. Zo\u00eb devait rechercher chaque commer\u00e7ant dans une feuille Excel, d\u00e9terminer s\u2019il se trouvait dans la bonne r\u00e9gion, puis r\u00e9diger et envoyer \u00e0 chaque fois des instructions personnalis\u00e9es via Slack.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">D\u00e9sormais, avec Mapsly enti\u00e8rement int\u00e9gr\u00e9, tout ce workflow est rationalis\u00e9 et automatis\u00e9. Lorsqu\u2019un ticket d\u2019assistance est marqu\u00e9 comme \u201cscheduled\u201d ou \u201cfollow up\u201d dans HubSpot, il appara\u00eet instantan\u00e9ment dans Mapsly\u2014plus besoin de messages Slack ni de copier-coller manuel. Les t\u00e2ches et instructions sp\u00e9ciales sont d\u00e9j\u00e0 int\u00e9gr\u00e9es au syst\u00e8me, pr\u00eates pour le commer\u00e7ant d\u00e8s qu\u2019il ouvre sa tourn\u00e9e.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Nous n\u2019avons plus besoin d\u2019\u00e9crire les instructions. Elles sont d\u00e9j\u00e0 dans le syst\u00e8me lorsque le marchand ouvre la visite.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">M\u00eame pour les visites de sites hautement s\u00e9curis\u00e9s n\u00e9cessitant une autorisation pr\u00e9alable, Mapsly g\u00e8re cela dans le m\u00eame flux de travail automatis\u00e9\u2014en veillant \u00e0 ce que l\u2019acc\u00e8s soit suivi, confirm\u00e9 et g\u00e9r\u00e9 de mani\u00e8re s\u00e9curis\u00e9e \u00e0 l\u2019avance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">L\u2019int\u00e9gration fonctionne dans les deux sens: les donn\u00e9es sur Services et Sites sont synchronis\u00e9es en continu entre Mapsly et HubSpot. Cet \u00e9change de donn\u00e9es en direct et bidirectionnel garantit que toutes les informations sont \u00e0 jour, fiables, et accessibles instantan\u00e9ment\u2014permettant aux \u00e9quipes d\u2019agir bien plus rapidement.&nbsp;<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Plus simple aussi pour les commer\u00e7ants<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Autrefois \u00e9quip\u00e9s de plusieurs applications, les commer\u00e7ants, d\u00e9sormais juste, <strong>se connecter \u00e0 Mapsly <\/strong><strong>et suivre leur itin\u00e9raire<\/strong>. Zo\u00eb suit encore ses jours de cong\u00e9 dans une feuille de calcul l\u00e9g\u00e8re, mais toute la planification principale se fait dans Mapsly.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Ils ne font plus aucune planification eux-m\u00eames. D\u00e9sormais, ils se connectent simplement \u00e0 Mapsly, chargent leur itin\u00e9raire de la journ\u00e9e et commencent leurs visites\u2014tout est pr\u00eat pour eux en quelques clics.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">En cons\u00e9quence, chaque commer\u00e7ant \u00e9conomise environ, <strong>cinq heures par semaine<\/strong>\u2014du temps d\u00e9sormais consacr\u00e9 au service r\u00e9el, et non aux t\u00e2ches administratives.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Assistance rapide, courbe d\u2019apprentissage facile<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Adopter un nouvel outil peut \u00eatre intimidant, mais l\u2019assistance de Mapsly a rendu cela fluide.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Si j\u2019ai une question, j\u2019obtiens une r\u00e9ponse en cinq minutes ou moins. Et les changements sont mis en \u0153uvre tr\u00e8s rapidement.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Au d\u00e9but, Zo\u00eb avait des doutes sur l\u2019interface pour les utilisateurs du back-office\u2014mais cela a vite chang\u00e9:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Une fois que vous aurez pris le coup, c\u2019est en fait assez facile.<\/p>\n<\/blockquote>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Perspectives<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Alors que FELFEL continue de se d\u00e9velopper, l\u2019\u00e9quipe explore d\u00e9sormais des fonctionnalit\u00e9s Mapsly avanc\u00e9es comme la planification automatis\u00e9e des visites. Avec des configurations qui peuvent planifier des visites r\u00e9currentes et cr\u00e9er automatiquement des itin\u00e9raires optimis\u00e9s, Zo\u00eb envisage encore plus de temps gagn\u00e9\u2014et moins d\u2019occasions d\u2019erreur humaine.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Vous souhaitez transformer votre logistique et votre planification terrain comme FELFEL?<br><\/strong> Laissez Mapsly vous aider \u00e0 gagner du temps, r\u00e9duire les erreurs et faire \u00e9voluer vos op\u00e9rations\u2014d\u00e8s aujourd\u2019hui.<br>\u23f3 <a href=\"http:\/\/mapsly.com\/fr\/meet\/\" target=\"_blank\" rel=\"noreferrer noopener\">R\u00e9server une d\u00e9mo<\/a> et obtenez une configuration enti\u00e8rement personnalis\u00e9e en quelques heures, pas en quelques semaines\u2014sans co\u00fbt initial ni engagement, afin que vous puissiez essayer Mapsly avec vos donn\u00e9es.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>En \u00e9liminant la planification manuelle des itin\u00e9raires, le passage d\u2019un outil \u00e0 l\u2019autre et les communications sources d\u2019erreurs, FelFel a rationalis\u00e9 la maintenance des r\u00e9frig\u00e9rateurs \u00e0 l\u2019\u00e9chelle nationale, les interventions d\u2019urgence et la coordination terrain\u2014lib\u00e9rant du temps pour la logistique et am\u00e9liorant le service \u00e0 grande \u00e9chelle.<\/p>","protected":false},"featured_media":21419,"template":"","meta":{"_acf_changed":false},"products-and-features":[25,35,27],"industries":[29],"class_list":["post-21406","customer-success","type-customer-success","status-publish","has-post-thumbnail","hentry","products-and-features-check-in-and-visit-scripting","products-and-features-location-tracking","products-and-features-optimized-routing","industries-consumer-goods"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - 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