Zeitview utilise un logiciel d'inspection de pointe et une technologie de capture de donn\u00e9es visuelles pour r\u00e9aliser des inspections d'actifs \u00e9nerg\u00e9tiques et d'infrastructures dans plus de 60 pays. Ils offrent des inspections plus s\u00fbres, plus rapides et plus \u00e9conomiques avec une grande pr\u00e9cision.<\/p>\n\n\n\n
Le d\u00e9fi<\/strong><\/h2>\n\n\n\n<\/div>\n\n\n\nLa r\u00e9partition manuelle des travaux de service \u00e9tait tr\u00e8s laborieuse.<\/strong><\/h3>\n\n\n\nLes r\u00e9partiteurs de Zeitview attribuent des missions de service aux techniciens en fonction de leur disponibilit\u00e9 et de leur emplacement. Avant Mapsly, il fallait appeler chaque technicien pour v\u00e9rifier sa disponibilit\u00e9, ce qui demandait beaucoup de travail manuel.<\/p>\n\n\n\n
<\/div>\n\n\n\nManque de visibilit\u00e9 sur les activit\u00e9s sur le terrain<\/strong><\/h3>\n\n\n\nAvant de mettre en place Mapsly, Zeitview n\u2019avait pas de moyen de suivre en temps r\u00e9el l\u2019emplacement de l\u2019\u00e9quipe et le statut des interventions de service. Cela entravait la capacit\u00e9 de la direction \u00e0 r\u00e9soudre rapidement les probl\u00e8mes de performance.<\/p>\n\n\n\n
<\/div>\n\n\n\nLa collecte de donn\u00e9es rapide et fiable lors des visites \u00e9tait un d\u00e9fi<\/strong><\/h3>\n\n\n\nApr\u00e8s avoir visit\u00e9 les sites clients, les techniciens de Zeitview devaient saisir de nombreux points de donn\u00e9es concernant le site inspect\u00e9. Parfois, la saisie des donn\u00e9es \u00e9tait retard\u00e9e ou incompl\u00e8te. Cela a retard\u00e9 les rapports clients et a eu un impact n\u00e9gatif sur la qualit\u00e9 globale du service.<\/p>\n\n\n\n
<\/div>\n\n\n\nL\u2019absence d\u2019un tableau de bord de performance ralentissait la prise de d\u00e9cision.<\/strong><\/h3>\n\n\n\nLa direction de Zeitview ne disposait pas d'un espace centralis\u00e9 regroupant des indicateurs de performance sur le terrain fournissant une vue en temps r\u00e9el sur les activit\u00e9s de l'\u00e9quipe de terrain. Cela emp\u00eachait la direction de l'entreprise de travailler efficacement. <\/p>\n\n\n\n
<\/div>\n\n\n\nComment Mapsly a-t-il aid\u00e9 ?<\/strong><\/h2>\n\n\n\n<\/div>\n\n\n\nZeitview r\u00e9partition des t\u00e2ches enti\u00e8rement automatis\u00e9e, \u00e9conomisant deux postes \u00e0 temps plein<\/strong><\/h3>\n\n\n\nZeitview a enti\u00e8rement automatis\u00e9 le processus d\u2019affectation des missions de service sur la plateforme Mapsly. Lorsqu\u2019une mission est pr\u00eate \u00e0 \u00eatre assign\u00e9e, Mapsly trouve automatiquement les techniciens disponibles correspondant aux exigences de la mission et leur envoie une demande d\u2019affectation accompagn\u00e9e d\u2019un lien pour accepter la mission. <\/p>\n\n\n\n
Celui qui accepte le travail en premier se voit attribuer le travail et re\u00e7oit un SMS de confirmation, tandis que les autres re\u00e7oivent une notification indiquant que le travail a \u00e9t\u00e9 attribu\u00e9 et n'est plus disponible. Une fois que le travail est accept\u00e9, Mapsly envoie \u00e9galement des alertes par e-mail aux membres de l'\u00e9quipe concern\u00e9s.<\/p>\n\n\n\n
\nMapsly a boost\u00e9 la productivit\u00e9 de notre \u00e9quipe de +200 %, bien au-del\u00e0 de nos attentes.<\/em>
\u2014 Erick Lindenberg, Responsable des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\nLes alertes e-mail automatis\u00e9es ont r\u00e9duit le travail administratif, facilitant une collecte de donn\u00e9es plus rapide<\/strong><\/h3>\n\n\n\nEn utilisant les workflows de Mapsly, Zeitview a mis en place plus de 20 alertes e-mail d\u00e9clench\u00e9es par divers \u00e9v\u00e9nements (ou leur absence), notamment des rappels, des demandes d'informations suppl\u00e9mentaires, des mises \u00e0 jour sur les changements de statut des t\u00e2ches, et plus encore. <\/p>\n\n\n\n
\nL'automatisation des courriels nous a permis \u00e0 elle seule d'\u00e9viter l'embauche de deux coordinateurs d'\u00e9quipe.<\/em>
\u2014 Erick Lindenberg, Responsable des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\n<\/div>\n\n\n\nLes listes de contr\u00f4le des t\u00e2ches ont garanti une qualit\u00e9 constante de la collecte des donn\u00e9es lors des visites.<\/strong><\/h3>\n\n\n\nEn utilisant Mapsly Forms et l'application mobile Mapsly avec suivi de localisation, Zeitview a mis en place des processus d'enregistrement et de d\u00e9part. Ceux-ci garantissent que les techniciens respectent les proc\u00e9dures requises pour chaque intervention de service et collectent et enregistrent toutes les donn\u00e9es n\u00e9cessaires. Cette standardisation am\u00e9liore la coh\u00e9rence de la qualit\u00e9 du service et de la collecte des donn\u00e9es, r\u00e9duit les retards, minimise les points de donn\u00e9es manquants et permet une collecte de donn\u00e9es plus compl\u00e8te lors des visites.<\/p>\n\n\n\n
Par exemple, dans le cadre du processus de check-out, Mapsly enregistre l'ach\u00e8vement d'une intervention de service, permettant \u00e0 Zeitview de surveiller de nouvelles m\u00e9triques de performance telles que la dur\u00e9e r\u00e9elle de l'intervention. Cela am\u00e9liore \u00e9galement la s\u00e9curit\u00e9 en informant automatiquement le responsable du technicien en cas de retard lors de la sortie.<\/p>\n\n\n\n
<\/div>\n\n\n\nLes tableaux de bord de performance complets offraient de la transparence et augmentaient l'agilit\u00e9 de l'entreprise.<\/strong><\/h3>\n\n\n\nZeitview a utilis\u00e9 Mapsly Analytics pour cr\u00e9er des graphiques et des tableaux de bord pr\u00e9sentant des indicateurs de performance en temps r\u00e9el pertinents et des donn\u00e9es statistiques. Cela a permis \u00e0 la direction de l\u2019entreprise de s\u2019adapter rapidement \u00e0 l\u2019environnement op\u00e9rationnel changeant, de mieux utiliser les ressources disponibles et d\u2019identifier et d\u2019exploiter rapidement les opportunit\u00e9s pour am\u00e9liorer les processus de l\u2019entreprise et le service client.<\/p>\n\n\n\n
\nJ'ai assembl\u00e9 l'int\u00e9gralit\u00e9 du tableau de bord de Zeitview lors d'un vol de 3 heures.<\/em>
\u2014 Erick Lindenberg, Responsable des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\nParmi d'autres choses, ils indiquent le nombre de repr\u00e9sentants travaillant sur le site et la quantit\u00e9 de donn\u00e9es qu'ils ont collect\u00e9es.<\/p>\n\n\n\n
<\/div>\n\n\n\n![\"Tableau](\"https:\/\/lh7-us.googleusercontent.com\/docsz\/AD_4nXdxhmrDqOWjlcFMW-gp_wbgmt9otQbahb7_wjHg-LhmiZncPfDkfQ11Z8DPkl8-AIasy92ni7ckhOe09gfg81GsyV_Kru5QFKu1bRFJieFLKPTiMzmEU_-OOk-MaNg78tUOhE7TV6wKGadlfZzd2r9vZj8?key=tRtkoWV0ugSSc6GrPNkETQ\")
<\/figure>\n\n\n\n<\/div>\n\n\n\nLes ing\u00e9nieurs solutions de Mapsly ont fourni un support en temps r\u00e9el essentiel, aidant Zeitview \u00e0 tirer pleinement parti de Mapsly.<\/strong><\/h3>\n\n\n\nLes services de mise en \u0153uvre le jour m\u00eame de Mapsly, inclus dans l\u2019abonnement sans frais suppl\u00e9mentaires, ont jou\u00e9 un r\u00f4le crucial dans l\u2019optimisation des avantages de la plateforme Mapsly. Cela a permis \u00e0 Zeitview d\u2019am\u00e9liorer progressivement ses processus sans faire appel \u00e0 l\u2019\u00e9quipe IT, acc\u00e9l\u00e9rant ainsi significativement le rythme d'innovation de l\u2019entreprise.<\/p>\n\n\n\n
<\/div>\n\n\n\n<\/h2>","protected":false},"excerpt":{"rendered":"
D\u00e9couvrez comment Zeitview a utilis\u00e9 Mapsly pour am\u00e9liorer l'efficacit\u00e9 de ses techniciens sur le terrain, offrir un meilleur service, automatiser les t\u00e2ches administratives et \u00e9viter des recrutements inutiles ainsi que des co\u00fbts informatiques.<\/p>","protected":false},"featured_media":21414,"template":"","meta":{"_acf_changed":true},"products-and-features":[24,25,26,27],"industries":[28],"class_list":["post-21401","customer-success","type-customer-success","status-publish","has-post-thumbnail","hentry","products-and-features-automation","products-and-features-check-in-and-visit-scripting","products-and-features-mapsly-analytics","products-and-features-optimized-routing","industries-energy-and-utilities"],"acf":[],"yoast_head":"\n
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La r\u00e9partition manuelle des travaux de service \u00e9tait tr\u00e8s laborieuse.<\/strong><\/h3>\n\n\n\nLes r\u00e9partiteurs de Zeitview attribuent des missions de service aux techniciens en fonction de leur disponibilit\u00e9 et de leur emplacement. Avant Mapsly, il fallait appeler chaque technicien pour v\u00e9rifier sa disponibilit\u00e9, ce qui demandait beaucoup de travail manuel.<\/p>\n\n\n\n
<\/div>\n\n\n\nManque de visibilit\u00e9 sur les activit\u00e9s sur le terrain<\/strong><\/h3>\n\n\n\nAvant de mettre en place Mapsly, Zeitview n\u2019avait pas de moyen de suivre en temps r\u00e9el l\u2019emplacement de l\u2019\u00e9quipe et le statut des interventions de service. Cela entravait la capacit\u00e9 de la direction \u00e0 r\u00e9soudre rapidement les probl\u00e8mes de performance.<\/p>\n\n\n\n
<\/div>\n\n\n\nLa collecte de donn\u00e9es rapide et fiable lors des visites \u00e9tait un d\u00e9fi<\/strong><\/h3>\n\n\n\nApr\u00e8s avoir visit\u00e9 les sites clients, les techniciens de Zeitview devaient saisir de nombreux points de donn\u00e9es concernant le site inspect\u00e9. Parfois, la saisie des donn\u00e9es \u00e9tait retard\u00e9e ou incompl\u00e8te. Cela a retard\u00e9 les rapports clients et a eu un impact n\u00e9gatif sur la qualit\u00e9 globale du service.<\/p>\n\n\n\n
<\/div>\n\n\n\nL\u2019absence d\u2019un tableau de bord de performance ralentissait la prise de d\u00e9cision.<\/strong><\/h3>\n\n\n\nLa direction de Zeitview ne disposait pas d'un espace centralis\u00e9 regroupant des indicateurs de performance sur le terrain fournissant une vue en temps r\u00e9el sur les activit\u00e9s de l'\u00e9quipe de terrain. Cela emp\u00eachait la direction de l'entreprise de travailler efficacement. <\/p>\n\n\n\n
<\/div>\n\n\n\nComment Mapsly a-t-il aid\u00e9 ?<\/strong><\/h2>\n\n\n\n<\/div>\n\n\n\nZeitview r\u00e9partition des t\u00e2ches enti\u00e8rement automatis\u00e9e, \u00e9conomisant deux postes \u00e0 temps plein<\/strong><\/h3>\n\n\n\nZeitview a enti\u00e8rement automatis\u00e9 le processus d\u2019affectation des missions de service sur la plateforme Mapsly. Lorsqu\u2019une mission est pr\u00eate \u00e0 \u00eatre assign\u00e9e, Mapsly trouve automatiquement les techniciens disponibles correspondant aux exigences de la mission et leur envoie une demande d\u2019affectation accompagn\u00e9e d\u2019un lien pour accepter la mission. <\/p>\n\n\n\n
Celui qui accepte le travail en premier se voit attribuer le travail et re\u00e7oit un SMS de confirmation, tandis que les autres re\u00e7oivent une notification indiquant que le travail a \u00e9t\u00e9 attribu\u00e9 et n'est plus disponible. Une fois que le travail est accept\u00e9, Mapsly envoie \u00e9galement des alertes par e-mail aux membres de l'\u00e9quipe concern\u00e9s.<\/p>\n\n\n\n
\nMapsly a boost\u00e9 la productivit\u00e9 de notre \u00e9quipe de +200 %, bien au-del\u00e0 de nos attentes.<\/em>
\u2014 Erick Lindenberg, Responsable des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\nLes alertes e-mail automatis\u00e9es ont r\u00e9duit le travail administratif, facilitant une collecte de donn\u00e9es plus rapide<\/strong><\/h3>\n\n\n\nEn utilisant les workflows de Mapsly, Zeitview a mis en place plus de 20 alertes e-mail d\u00e9clench\u00e9es par divers \u00e9v\u00e9nements (ou leur absence), notamment des rappels, des demandes d'informations suppl\u00e9mentaires, des mises \u00e0 jour sur les changements de statut des t\u00e2ches, et plus encore. <\/p>\n\n\n\n
\nL'automatisation des courriels nous a permis \u00e0 elle seule d'\u00e9viter l'embauche de deux coordinateurs d'\u00e9quipe.<\/em>
\u2014 Erick Lindenberg, Responsable des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\n<\/div>\n\n\n\nLes listes de contr\u00f4le des t\u00e2ches ont garanti une qualit\u00e9 constante de la collecte des donn\u00e9es lors des visites.<\/strong><\/h3>\n\n\n\nEn utilisant Mapsly Forms et l'application mobile Mapsly avec suivi de localisation, Zeitview a mis en place des processus d'enregistrement et de d\u00e9part. Ceux-ci garantissent que les techniciens respectent les proc\u00e9dures requises pour chaque intervention de service et collectent et enregistrent toutes les donn\u00e9es n\u00e9cessaires. Cette standardisation am\u00e9liore la coh\u00e9rence de la qualit\u00e9 du service et de la collecte des donn\u00e9es, r\u00e9duit les retards, minimise les points de donn\u00e9es manquants et permet une collecte de donn\u00e9es plus compl\u00e8te lors des visites.<\/p>\n\n\n\n
Par exemple, dans le cadre du processus de check-out, Mapsly enregistre l'ach\u00e8vement d'une intervention de service, permettant \u00e0 Zeitview de surveiller de nouvelles m\u00e9triques de performance telles que la dur\u00e9e r\u00e9elle de l'intervention. Cela am\u00e9liore \u00e9galement la s\u00e9curit\u00e9 en informant automatiquement le responsable du technicien en cas de retard lors de la sortie.<\/p>\n\n\n\n
<\/div>\n\n\n\nLes tableaux de bord de performance complets offraient de la transparence et augmentaient l'agilit\u00e9 de l'entreprise.<\/strong><\/h3>\n\n\n\nZeitview a utilis\u00e9 Mapsly Analytics pour cr\u00e9er des graphiques et des tableaux de bord pr\u00e9sentant des indicateurs de performance en temps r\u00e9el pertinents et des donn\u00e9es statistiques. Cela a permis \u00e0 la direction de l\u2019entreprise de s\u2019adapter rapidement \u00e0 l\u2019environnement op\u00e9rationnel changeant, de mieux utiliser les ressources disponibles et d\u2019identifier et d\u2019exploiter rapidement les opportunit\u00e9s pour am\u00e9liorer les processus de l\u2019entreprise et le service client.<\/p>\n\n\n\n
\nJ'ai assembl\u00e9 l'int\u00e9gralit\u00e9 du tableau de bord de Zeitview lors d'un vol de 3 heures.<\/em>
\u2014 Erick Lindenberg, Responsable des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\nParmi d'autres choses, ils indiquent le nombre de repr\u00e9sentants travaillant sur le site et la quantit\u00e9 de donn\u00e9es qu'ils ont collect\u00e9es.<\/p>\n\n\n\n
<\/div>\n\n\n\n<\/figure>\n\n\n\n<\/div>\n\n\n\nLes ing\u00e9nieurs solutions de Mapsly ont fourni un support en temps r\u00e9el essentiel, aidant Zeitview \u00e0 tirer pleinement parti de Mapsly.<\/strong><\/h3>\n\n\n\nLes services de mise en \u0153uvre le jour m\u00eame de Mapsly, inclus dans l\u2019abonnement sans frais suppl\u00e9mentaires, ont jou\u00e9 un r\u00f4le crucial dans l\u2019optimisation des avantages de la plateforme Mapsly. Cela a permis \u00e0 Zeitview d\u2019am\u00e9liorer progressivement ses processus sans faire appel \u00e0 l\u2019\u00e9quipe IT, acc\u00e9l\u00e9rant ainsi significativement le rythme d'innovation de l\u2019entreprise.<\/p>\n\n\n\n
<\/div>\n\n\n\n<\/h2>","protected":false},"excerpt":{"rendered":"
D\u00e9couvrez comment Zeitview a utilis\u00e9 Mapsly pour am\u00e9liorer l'efficacit\u00e9 de ses techniciens sur le terrain, offrir un meilleur service, automatiser les t\u00e2ches administratives et \u00e9viter des recrutements inutiles ainsi que des co\u00fbts informatiques.<\/p>","protected":false},"featured_media":21414,"template":"","meta":{"_acf_changed":true},"products-and-features":[24,25,26,27],"industries":[28],"class_list":["post-21401","customer-success","type-customer-success","status-publish","has-post-thumbnail","hentry","products-and-features-automation","products-and-features-check-in-and-visit-scripting","products-and-features-mapsly-analytics","products-and-features-optimized-routing","industries-energy-and-utilities"],"acf":[],"yoast_head":"\n
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Manque de visibilit\u00e9 sur les activit\u00e9s sur le terrain<\/strong><\/h3>\n\n\n\nAvant de mettre en place Mapsly, Zeitview n\u2019avait pas de moyen de suivre en temps r\u00e9el l\u2019emplacement de l\u2019\u00e9quipe et le statut des interventions de service. Cela entravait la capacit\u00e9 de la direction \u00e0 r\u00e9soudre rapidement les probl\u00e8mes de performance.<\/p>\n\n\n\n
<\/div>\n\n\n\nLa collecte de donn\u00e9es rapide et fiable lors des visites \u00e9tait un d\u00e9fi<\/strong><\/h3>\n\n\n\nApr\u00e8s avoir visit\u00e9 les sites clients, les techniciens de Zeitview devaient saisir de nombreux points de donn\u00e9es concernant le site inspect\u00e9. Parfois, la saisie des donn\u00e9es \u00e9tait retard\u00e9e ou incompl\u00e8te. Cela a retard\u00e9 les rapports clients et a eu un impact n\u00e9gatif sur la qualit\u00e9 globale du service.<\/p>\n\n\n\n
<\/div>\n\n\n\nL\u2019absence d\u2019un tableau de bord de performance ralentissait la prise de d\u00e9cision.<\/strong><\/h3>\n\n\n\nLa direction de Zeitview ne disposait pas d'un espace centralis\u00e9 regroupant des indicateurs de performance sur le terrain fournissant une vue en temps r\u00e9el sur les activit\u00e9s de l'\u00e9quipe de terrain. Cela emp\u00eachait la direction de l'entreprise de travailler efficacement. <\/p>\n\n\n\n
<\/div>\n\n\n\nComment Mapsly a-t-il aid\u00e9 ?<\/strong><\/h2>\n\n\n\n<\/div>\n\n\n\nZeitview r\u00e9partition des t\u00e2ches enti\u00e8rement automatis\u00e9e, \u00e9conomisant deux postes \u00e0 temps plein<\/strong><\/h3>\n\n\n\nZeitview a enti\u00e8rement automatis\u00e9 le processus d\u2019affectation des missions de service sur la plateforme Mapsly. Lorsqu\u2019une mission est pr\u00eate \u00e0 \u00eatre assign\u00e9e, Mapsly trouve automatiquement les techniciens disponibles correspondant aux exigences de la mission et leur envoie une demande d\u2019affectation accompagn\u00e9e d\u2019un lien pour accepter la mission. <\/p>\n\n\n\n
Celui qui accepte le travail en premier se voit attribuer le travail et re\u00e7oit un SMS de confirmation, tandis que les autres re\u00e7oivent une notification indiquant que le travail a \u00e9t\u00e9 attribu\u00e9 et n'est plus disponible. Une fois que le travail est accept\u00e9, Mapsly envoie \u00e9galement des alertes par e-mail aux membres de l'\u00e9quipe concern\u00e9s.<\/p>\n\n\n\n
\nMapsly a boost\u00e9 la productivit\u00e9 de notre \u00e9quipe de +200 %, bien au-del\u00e0 de nos attentes.<\/em>
\u2014 Erick Lindenberg, Responsable des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\nLes alertes e-mail automatis\u00e9es ont r\u00e9duit le travail administratif, facilitant une collecte de donn\u00e9es plus rapide<\/strong><\/h3>\n\n\n\nEn utilisant les workflows de Mapsly, Zeitview a mis en place plus de 20 alertes e-mail d\u00e9clench\u00e9es par divers \u00e9v\u00e9nements (ou leur absence), notamment des rappels, des demandes d'informations suppl\u00e9mentaires, des mises \u00e0 jour sur les changements de statut des t\u00e2ches, et plus encore. <\/p>\n\n\n\n
\nL'automatisation des courriels nous a permis \u00e0 elle seule d'\u00e9viter l'embauche de deux coordinateurs d'\u00e9quipe.<\/em>
\u2014 Erick Lindenberg, Responsable des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\n<\/div>\n\n\n\nLes listes de contr\u00f4le des t\u00e2ches ont garanti une qualit\u00e9 constante de la collecte des donn\u00e9es lors des visites.<\/strong><\/h3>\n\n\n\nEn utilisant Mapsly Forms et l'application mobile Mapsly avec suivi de localisation, Zeitview a mis en place des processus d'enregistrement et de d\u00e9part. Ceux-ci garantissent que les techniciens respectent les proc\u00e9dures requises pour chaque intervention de service et collectent et enregistrent toutes les donn\u00e9es n\u00e9cessaires. Cette standardisation am\u00e9liore la coh\u00e9rence de la qualit\u00e9 du service et de la collecte des donn\u00e9es, r\u00e9duit les retards, minimise les points de donn\u00e9es manquants et permet une collecte de donn\u00e9es plus compl\u00e8te lors des visites.<\/p>\n\n\n\n
Par exemple, dans le cadre du processus de check-out, Mapsly enregistre l'ach\u00e8vement d'une intervention de service, permettant \u00e0 Zeitview de surveiller de nouvelles m\u00e9triques de performance telles que la dur\u00e9e r\u00e9elle de l'intervention. Cela am\u00e9liore \u00e9galement la s\u00e9curit\u00e9 en informant automatiquement le responsable du technicien en cas de retard lors de la sortie.<\/p>\n\n\n\n
<\/div>\n\n\n\nLes tableaux de bord de performance complets offraient de la transparence et augmentaient l'agilit\u00e9 de l'entreprise.<\/strong><\/h3>\n\n\n\nZeitview a utilis\u00e9 Mapsly Analytics pour cr\u00e9er des graphiques et des tableaux de bord pr\u00e9sentant des indicateurs de performance en temps r\u00e9el pertinents et des donn\u00e9es statistiques. Cela a permis \u00e0 la direction de l\u2019entreprise de s\u2019adapter rapidement \u00e0 l\u2019environnement op\u00e9rationnel changeant, de mieux utiliser les ressources disponibles et d\u2019identifier et d\u2019exploiter rapidement les opportunit\u00e9s pour am\u00e9liorer les processus de l\u2019entreprise et le service client.<\/p>\n\n\n\n
\nJ'ai assembl\u00e9 l'int\u00e9gralit\u00e9 du tableau de bord de Zeitview lors d'un vol de 3 heures.<\/em>
\u2014 Erick Lindenberg, Responsable des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\nParmi d'autres choses, ils indiquent le nombre de repr\u00e9sentants travaillant sur le site et la quantit\u00e9 de donn\u00e9es qu'ils ont collect\u00e9es.<\/p>\n\n\n\n
<\/div>\n\n\n\n<\/figure>\n\n\n\n<\/div>\n\n\n\nLes ing\u00e9nieurs solutions de Mapsly ont fourni un support en temps r\u00e9el essentiel, aidant Zeitview \u00e0 tirer pleinement parti de Mapsly.<\/strong><\/h3>\n\n\n\nLes services de mise en \u0153uvre le jour m\u00eame de Mapsly, inclus dans l\u2019abonnement sans frais suppl\u00e9mentaires, ont jou\u00e9 un r\u00f4le crucial dans l\u2019optimisation des avantages de la plateforme Mapsly. Cela a permis \u00e0 Zeitview d\u2019am\u00e9liorer progressivement ses processus sans faire appel \u00e0 l\u2019\u00e9quipe IT, acc\u00e9l\u00e9rant ainsi significativement le rythme d'innovation de l\u2019entreprise.<\/p>\n\n\n\n
<\/div>\n\n\n\n<\/h2>","protected":false},"excerpt":{"rendered":"
D\u00e9couvrez comment Zeitview a utilis\u00e9 Mapsly pour am\u00e9liorer l'efficacit\u00e9 de ses techniciens sur le terrain, offrir un meilleur service, automatiser les t\u00e2ches administratives et \u00e9viter des recrutements inutiles ainsi que des co\u00fbts informatiques.<\/p>","protected":false},"featured_media":21414,"template":"","meta":{"_acf_changed":true},"products-and-features":[24,25,26,27],"industries":[28],"class_list":["post-21401","customer-success","type-customer-success","status-publish","has-post-thumbnail","hentry","products-and-features-automation","products-and-features-check-in-and-visit-scripting","products-and-features-mapsly-analytics","products-and-features-optimized-routing","industries-energy-and-utilities"],"acf":[],"yoast_head":"\n
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La collecte de donn\u00e9es rapide et fiable lors des visites \u00e9tait un d\u00e9fi<\/strong><\/h3>\n\n\n\nApr\u00e8s avoir visit\u00e9 les sites clients, les techniciens de Zeitview devaient saisir de nombreux points de donn\u00e9es concernant le site inspect\u00e9. Parfois, la saisie des donn\u00e9es \u00e9tait retard\u00e9e ou incompl\u00e8te. Cela a retard\u00e9 les rapports clients et a eu un impact n\u00e9gatif sur la qualit\u00e9 globale du service.<\/p>\n\n\n\n
<\/div>\n\n\n\nL\u2019absence d\u2019un tableau de bord de performance ralentissait la prise de d\u00e9cision.<\/strong><\/h3>\n\n\n\nLa direction de Zeitview ne disposait pas d'un espace centralis\u00e9 regroupant des indicateurs de performance sur le terrain fournissant une vue en temps r\u00e9el sur les activit\u00e9s de l'\u00e9quipe de terrain. Cela emp\u00eachait la direction de l'entreprise de travailler efficacement. <\/p>\n\n\n\n
<\/div>\n\n\n\nComment Mapsly a-t-il aid\u00e9 ?<\/strong><\/h2>\n\n\n\n<\/div>\n\n\n\nZeitview r\u00e9partition des t\u00e2ches enti\u00e8rement automatis\u00e9e, \u00e9conomisant deux postes \u00e0 temps plein<\/strong><\/h3>\n\n\n\nZeitview a enti\u00e8rement automatis\u00e9 le processus d\u2019affectation des missions de service sur la plateforme Mapsly. Lorsqu\u2019une mission est pr\u00eate \u00e0 \u00eatre assign\u00e9e, Mapsly trouve automatiquement les techniciens disponibles correspondant aux exigences de la mission et leur envoie une demande d\u2019affectation accompagn\u00e9e d\u2019un lien pour accepter la mission. <\/p>\n\n\n\n
Celui qui accepte le travail en premier se voit attribuer le travail et re\u00e7oit un SMS de confirmation, tandis que les autres re\u00e7oivent une notification indiquant que le travail a \u00e9t\u00e9 attribu\u00e9 et n'est plus disponible. Une fois que le travail est accept\u00e9, Mapsly envoie \u00e9galement des alertes par e-mail aux membres de l'\u00e9quipe concern\u00e9s.<\/p>\n\n\n\n
\nMapsly a boost\u00e9 la productivit\u00e9 de notre \u00e9quipe de +200 %, bien au-del\u00e0 de nos attentes.<\/em>
\u2014 Erick Lindenberg, Responsable des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\nLes alertes e-mail automatis\u00e9es ont r\u00e9duit le travail administratif, facilitant une collecte de donn\u00e9es plus rapide<\/strong><\/h3>\n\n\n\nEn utilisant les workflows de Mapsly, Zeitview a mis en place plus de 20 alertes e-mail d\u00e9clench\u00e9es par divers \u00e9v\u00e9nements (ou leur absence), notamment des rappels, des demandes d'informations suppl\u00e9mentaires, des mises \u00e0 jour sur les changements de statut des t\u00e2ches, et plus encore. <\/p>\n\n\n\n
\nL'automatisation des courriels nous a permis \u00e0 elle seule d'\u00e9viter l'embauche de deux coordinateurs d'\u00e9quipe.<\/em>
\u2014 Erick Lindenberg, Responsable des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\n<\/div>\n\n\n\nLes listes de contr\u00f4le des t\u00e2ches ont garanti une qualit\u00e9 constante de la collecte des donn\u00e9es lors des visites.<\/strong><\/h3>\n\n\n\nEn utilisant Mapsly Forms et l'application mobile Mapsly avec suivi de localisation, Zeitview a mis en place des processus d'enregistrement et de d\u00e9part. Ceux-ci garantissent que les techniciens respectent les proc\u00e9dures requises pour chaque intervention de service et collectent et enregistrent toutes les donn\u00e9es n\u00e9cessaires. Cette standardisation am\u00e9liore la coh\u00e9rence de la qualit\u00e9 du service et de la collecte des donn\u00e9es, r\u00e9duit les retards, minimise les points de donn\u00e9es manquants et permet une collecte de donn\u00e9es plus compl\u00e8te lors des visites.<\/p>\n\n\n\n
Par exemple, dans le cadre du processus de check-out, Mapsly enregistre l'ach\u00e8vement d'une intervention de service, permettant \u00e0 Zeitview de surveiller de nouvelles m\u00e9triques de performance telles que la dur\u00e9e r\u00e9elle de l'intervention. Cela am\u00e9liore \u00e9galement la s\u00e9curit\u00e9 en informant automatiquement le responsable du technicien en cas de retard lors de la sortie.<\/p>\n\n\n\n
<\/div>\n\n\n\nLes tableaux de bord de performance complets offraient de la transparence et augmentaient l'agilit\u00e9 de l'entreprise.<\/strong><\/h3>\n\n\n\nZeitview a utilis\u00e9 Mapsly Analytics pour cr\u00e9er des graphiques et des tableaux de bord pr\u00e9sentant des indicateurs de performance en temps r\u00e9el pertinents et des donn\u00e9es statistiques. Cela a permis \u00e0 la direction de l\u2019entreprise de s\u2019adapter rapidement \u00e0 l\u2019environnement op\u00e9rationnel changeant, de mieux utiliser les ressources disponibles et d\u2019identifier et d\u2019exploiter rapidement les opportunit\u00e9s pour am\u00e9liorer les processus de l\u2019entreprise et le service client.<\/p>\n\n\n\n
\nJ'ai assembl\u00e9 l'int\u00e9gralit\u00e9 du tableau de bord de Zeitview lors d'un vol de 3 heures.<\/em>
\u2014 Erick Lindenberg, Responsable des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\nParmi d'autres choses, ils indiquent le nombre de repr\u00e9sentants travaillant sur le site et la quantit\u00e9 de donn\u00e9es qu'ils ont collect\u00e9es.<\/p>\n\n\n\n
<\/div>\n\n\n\n<\/figure>\n\n\n\n<\/div>\n\n\n\nLes ing\u00e9nieurs solutions de Mapsly ont fourni un support en temps r\u00e9el essentiel, aidant Zeitview \u00e0 tirer pleinement parti de Mapsly.<\/strong><\/h3>\n\n\n\nLes services de mise en \u0153uvre le jour m\u00eame de Mapsly, inclus dans l\u2019abonnement sans frais suppl\u00e9mentaires, ont jou\u00e9 un r\u00f4le crucial dans l\u2019optimisation des avantages de la plateforme Mapsly. Cela a permis \u00e0 Zeitview d\u2019am\u00e9liorer progressivement ses processus sans faire appel \u00e0 l\u2019\u00e9quipe IT, acc\u00e9l\u00e9rant ainsi significativement le rythme d'innovation de l\u2019entreprise.<\/p>\n\n\n\n
<\/div>\n\n\n\n<\/h2>","protected":false},"excerpt":{"rendered":"
D\u00e9couvrez comment Zeitview a utilis\u00e9 Mapsly pour am\u00e9liorer l'efficacit\u00e9 de ses techniciens sur le terrain, offrir un meilleur service, automatiser les t\u00e2ches administratives et \u00e9viter des recrutements inutiles ainsi que des co\u00fbts informatiques.<\/p>","protected":false},"featured_media":21414,"template":"","meta":{"_acf_changed":true},"products-and-features":[24,25,26,27],"industries":[28],"class_list":["post-21401","customer-success","type-customer-success","status-publish","has-post-thumbnail","hentry","products-and-features-automation","products-and-features-check-in-and-visit-scripting","products-and-features-mapsly-analytics","products-and-features-optimized-routing","industries-energy-and-utilities"],"acf":[],"yoast_head":"\n
How Zeitview tripled its service team\u2019s productivity using Mapsly - Mapsly<\/title>\n<meta name=\"description\" content=\"Learn how Zeitview used Mapsly to boost its field technicians\u2019 efficiency and avoid unnecessary hires and IT costs.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mapsly.com\/fr\/customer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Zeitview tripled its service team\u2019s productivity using Mapsly - Mapsly\" \/>\n<meta property=\"og:description\" content=\"Learn how Zeitview used Mapsly to boost its field technicians\u2019 efficiency and avoid unnecessary hires and IT costs.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mapsly.com\/fr\/customer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/\" \/>\n<meta property=\"og:site_name\" content=\"Mapsly\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-28T09:07:56+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mapsly.com\/wp-content\/uploads\/2025\/09\/zeitview-featured-image-1.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/mapsly.com\/customer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/\",\"url\":\"https:\/\/mapsly.com\/customer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/\",\"name\":\"How Zeitview tripled its service team\u2019s productivity using Mapsly - 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L\u2019absence d\u2019un tableau de bord de performance ralentissait la prise de d\u00e9cision.<\/strong><\/h3>\n\n\n\nLa direction de Zeitview ne disposait pas d'un espace centralis\u00e9 regroupant des indicateurs de performance sur le terrain fournissant une vue en temps r\u00e9el sur les activit\u00e9s de l'\u00e9quipe de terrain. Cela emp\u00eachait la direction de l'entreprise de travailler efficacement. <\/p>\n\n\n\n
<\/div>\n\n\n\nComment Mapsly a-t-il aid\u00e9 ?<\/strong><\/h2>\n\n\n\n<\/div>\n\n\n\nZeitview r\u00e9partition des t\u00e2ches enti\u00e8rement automatis\u00e9e, \u00e9conomisant deux postes \u00e0 temps plein<\/strong><\/h3>\n\n\n\nZeitview a enti\u00e8rement automatis\u00e9 le processus d\u2019affectation des missions de service sur la plateforme Mapsly. Lorsqu\u2019une mission est pr\u00eate \u00e0 \u00eatre assign\u00e9e, Mapsly trouve automatiquement les techniciens disponibles correspondant aux exigences de la mission et leur envoie une demande d\u2019affectation accompagn\u00e9e d\u2019un lien pour accepter la mission. <\/p>\n\n\n\n
Celui qui accepte le travail en premier se voit attribuer le travail et re\u00e7oit un SMS de confirmation, tandis que les autres re\u00e7oivent une notification indiquant que le travail a \u00e9t\u00e9 attribu\u00e9 et n'est plus disponible. Une fois que le travail est accept\u00e9, Mapsly envoie \u00e9galement des alertes par e-mail aux membres de l'\u00e9quipe concern\u00e9s.<\/p>\n\n\n\n
\nMapsly a boost\u00e9 la productivit\u00e9 de notre \u00e9quipe de +200 %, bien au-del\u00e0 de nos attentes.<\/em>
\u2014 Erick Lindenberg, Responsable des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\nLes alertes e-mail automatis\u00e9es ont r\u00e9duit le travail administratif, facilitant une collecte de donn\u00e9es plus rapide<\/strong><\/h3>\n\n\n\nEn utilisant les workflows de Mapsly, Zeitview a mis en place plus de 20 alertes e-mail d\u00e9clench\u00e9es par divers \u00e9v\u00e9nements (ou leur absence), notamment des rappels, des demandes d'informations suppl\u00e9mentaires, des mises \u00e0 jour sur les changements de statut des t\u00e2ches, et plus encore. <\/p>\n\n\n\n
\nL'automatisation des courriels nous a permis \u00e0 elle seule d'\u00e9viter l'embauche de deux coordinateurs d'\u00e9quipe.<\/em>
\u2014 Erick Lindenberg, Responsable des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\n<\/div>\n\n\n\nLes listes de contr\u00f4le des t\u00e2ches ont garanti une qualit\u00e9 constante de la collecte des donn\u00e9es lors des visites.<\/strong><\/h3>\n\n\n\nEn utilisant Mapsly Forms et l'application mobile Mapsly avec suivi de localisation, Zeitview a mis en place des processus d'enregistrement et de d\u00e9part. Ceux-ci garantissent que les techniciens respectent les proc\u00e9dures requises pour chaque intervention de service et collectent et enregistrent toutes les donn\u00e9es n\u00e9cessaires. Cette standardisation am\u00e9liore la coh\u00e9rence de la qualit\u00e9 du service et de la collecte des donn\u00e9es, r\u00e9duit les retards, minimise les points de donn\u00e9es manquants et permet une collecte de donn\u00e9es plus compl\u00e8te lors des visites.<\/p>\n\n\n\n
Par exemple, dans le cadre du processus de check-out, Mapsly enregistre l'ach\u00e8vement d'une intervention de service, permettant \u00e0 Zeitview de surveiller de nouvelles m\u00e9triques de performance telles que la dur\u00e9e r\u00e9elle de l'intervention. Cela am\u00e9liore \u00e9galement la s\u00e9curit\u00e9 en informant automatiquement le responsable du technicien en cas de retard lors de la sortie.<\/p>\n\n\n\n
<\/div>\n\n\n\nLes tableaux de bord de performance complets offraient de la transparence et augmentaient l'agilit\u00e9 de l'entreprise.<\/strong><\/h3>\n\n\n\nZeitview a utilis\u00e9 Mapsly Analytics pour cr\u00e9er des graphiques et des tableaux de bord pr\u00e9sentant des indicateurs de performance en temps r\u00e9el pertinents et des donn\u00e9es statistiques. Cela a permis \u00e0 la direction de l\u2019entreprise de s\u2019adapter rapidement \u00e0 l\u2019environnement op\u00e9rationnel changeant, de mieux utiliser les ressources disponibles et d\u2019identifier et d\u2019exploiter rapidement les opportunit\u00e9s pour am\u00e9liorer les processus de l\u2019entreprise et le service client.<\/p>\n\n\n\n
\nJ'ai assembl\u00e9 l'int\u00e9gralit\u00e9 du tableau de bord de Zeitview lors d'un vol de 3 heures.<\/em>
\u2014 Erick Lindenberg, Responsable des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\nParmi d'autres choses, ils indiquent le nombre de repr\u00e9sentants travaillant sur le site et la quantit\u00e9 de donn\u00e9es qu'ils ont collect\u00e9es.<\/p>\n\n\n\n
<\/div>\n\n\n\n<\/figure>\n\n\n\n<\/div>\n\n\n\nLes ing\u00e9nieurs solutions de Mapsly ont fourni un support en temps r\u00e9el essentiel, aidant Zeitview \u00e0 tirer pleinement parti de Mapsly.<\/strong><\/h3>\n\n\n\nLes services de mise en \u0153uvre le jour m\u00eame de Mapsly, inclus dans l\u2019abonnement sans frais suppl\u00e9mentaires, ont jou\u00e9 un r\u00f4le crucial dans l\u2019optimisation des avantages de la plateforme Mapsly. Cela a permis \u00e0 Zeitview d\u2019am\u00e9liorer progressivement ses processus sans faire appel \u00e0 l\u2019\u00e9quipe IT, acc\u00e9l\u00e9rant ainsi significativement le rythme d'innovation de l\u2019entreprise.<\/p>\n\n\n\n
<\/div>\n\n\n\n<\/h2>","protected":false},"excerpt":{"rendered":"
D\u00e9couvrez comment Zeitview a utilis\u00e9 Mapsly pour am\u00e9liorer l'efficacit\u00e9 de ses techniciens sur le terrain, offrir un meilleur service, automatiser les t\u00e2ches administratives et \u00e9viter des recrutements inutiles ainsi que des co\u00fbts informatiques.<\/p>","protected":false},"featured_media":21414,"template":"","meta":{"_acf_changed":true},"products-and-features":[24,25,26,27],"industries":[28],"class_list":["post-21401","customer-success","type-customer-success","status-publish","has-post-thumbnail","hentry","products-and-features-automation","products-and-features-check-in-and-visit-scripting","products-and-features-mapsly-analytics","products-and-features-optimized-routing","industries-energy-and-utilities"],"acf":[],"yoast_head":"\n
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Comment Mapsly a-t-il aid\u00e9 ?<\/strong><\/h2>\n\n\n\n<\/div>\n\n\n\nZeitview r\u00e9partition des t\u00e2ches enti\u00e8rement automatis\u00e9e, \u00e9conomisant deux postes \u00e0 temps plein<\/strong><\/h3>\n\n\n\nZeitview a enti\u00e8rement automatis\u00e9 le processus d\u2019affectation des missions de service sur la plateforme Mapsly. Lorsqu\u2019une mission est pr\u00eate \u00e0 \u00eatre assign\u00e9e, Mapsly trouve automatiquement les techniciens disponibles correspondant aux exigences de la mission et leur envoie une demande d\u2019affectation accompagn\u00e9e d\u2019un lien pour accepter la mission. <\/p>\n\n\n\n
Celui qui accepte le travail en premier se voit attribuer le travail et re\u00e7oit un SMS de confirmation, tandis que les autres re\u00e7oivent une notification indiquant que le travail a \u00e9t\u00e9 attribu\u00e9 et n'est plus disponible. Une fois que le travail est accept\u00e9, Mapsly envoie \u00e9galement des alertes par e-mail aux membres de l'\u00e9quipe concern\u00e9s.<\/p>\n\n\n\n
\nMapsly a boost\u00e9 la productivit\u00e9 de notre \u00e9quipe de +200 %, bien au-del\u00e0 de nos attentes.<\/em>
\u2014 Erick Lindenberg, Responsable des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\nLes alertes e-mail automatis\u00e9es ont r\u00e9duit le travail administratif, facilitant une collecte de donn\u00e9es plus rapide<\/strong><\/h3>\n\n\n\nEn utilisant les workflows de Mapsly, Zeitview a mis en place plus de 20 alertes e-mail d\u00e9clench\u00e9es par divers \u00e9v\u00e9nements (ou leur absence), notamment des rappels, des demandes d'informations suppl\u00e9mentaires, des mises \u00e0 jour sur les changements de statut des t\u00e2ches, et plus encore. <\/p>\n\n\n\n
\nL'automatisation des courriels nous a permis \u00e0 elle seule d'\u00e9viter l'embauche de deux coordinateurs d'\u00e9quipe.<\/em>
\u2014 Erick Lindenberg, Responsable des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\n<\/div>\n\n\n\nLes listes de contr\u00f4le des t\u00e2ches ont garanti une qualit\u00e9 constante de la collecte des donn\u00e9es lors des visites.<\/strong><\/h3>\n\n\n\nEn utilisant Mapsly Forms et l'application mobile Mapsly avec suivi de localisation, Zeitview a mis en place des processus d'enregistrement et de d\u00e9part. Ceux-ci garantissent que les techniciens respectent les proc\u00e9dures requises pour chaque intervention de service et collectent et enregistrent toutes les donn\u00e9es n\u00e9cessaires. Cette standardisation am\u00e9liore la coh\u00e9rence de la qualit\u00e9 du service et de la collecte des donn\u00e9es, r\u00e9duit les retards, minimise les points de donn\u00e9es manquants et permet une collecte de donn\u00e9es plus compl\u00e8te lors des visites.<\/p>\n\n\n\n
Par exemple, dans le cadre du processus de check-out, Mapsly enregistre l'ach\u00e8vement d'une intervention de service, permettant \u00e0 Zeitview de surveiller de nouvelles m\u00e9triques de performance telles que la dur\u00e9e r\u00e9elle de l'intervention. Cela am\u00e9liore \u00e9galement la s\u00e9curit\u00e9 en informant automatiquement le responsable du technicien en cas de retard lors de la sortie.<\/p>\n\n\n\n
<\/div>\n\n\n\nLes tableaux de bord de performance complets offraient de la transparence et augmentaient l'agilit\u00e9 de l'entreprise.<\/strong><\/h3>\n\n\n\nZeitview a utilis\u00e9 Mapsly Analytics pour cr\u00e9er des graphiques et des tableaux de bord pr\u00e9sentant des indicateurs de performance en temps r\u00e9el pertinents et des donn\u00e9es statistiques. Cela a permis \u00e0 la direction de l\u2019entreprise de s\u2019adapter rapidement \u00e0 l\u2019environnement op\u00e9rationnel changeant, de mieux utiliser les ressources disponibles et d\u2019identifier et d\u2019exploiter rapidement les opportunit\u00e9s pour am\u00e9liorer les processus de l\u2019entreprise et le service client.<\/p>\n\n\n\n
\nJ'ai assembl\u00e9 l'int\u00e9gralit\u00e9 du tableau de bord de Zeitview lors d'un vol de 3 heures.<\/em>
\u2014 Erick Lindenberg, Responsable des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\nParmi d'autres choses, ils indiquent le nombre de repr\u00e9sentants travaillant sur le site et la quantit\u00e9 de donn\u00e9es qu'ils ont collect\u00e9es.<\/p>\n\n\n\n
<\/div>\n\n\n\n<\/figure>\n\n\n\n<\/div>\n\n\n\nLes ing\u00e9nieurs solutions de Mapsly ont fourni un support en temps r\u00e9el essentiel, aidant Zeitview \u00e0 tirer pleinement parti de Mapsly.<\/strong><\/h3>\n\n\n\nLes services de mise en \u0153uvre le jour m\u00eame de Mapsly, inclus dans l\u2019abonnement sans frais suppl\u00e9mentaires, ont jou\u00e9 un r\u00f4le crucial dans l\u2019optimisation des avantages de la plateforme Mapsly. Cela a permis \u00e0 Zeitview d\u2019am\u00e9liorer progressivement ses processus sans faire appel \u00e0 l\u2019\u00e9quipe IT, acc\u00e9l\u00e9rant ainsi significativement le rythme d'innovation de l\u2019entreprise.<\/p>\n\n\n\n
<\/div>\n\n\n\n<\/h2>","protected":false},"excerpt":{"rendered":"
D\u00e9couvrez comment Zeitview a utilis\u00e9 Mapsly pour am\u00e9liorer l'efficacit\u00e9 de ses techniciens sur le terrain, offrir un meilleur service, automatiser les t\u00e2ches administratives et \u00e9viter des recrutements inutiles ainsi que des co\u00fbts informatiques.<\/p>","protected":false},"featured_media":21414,"template":"","meta":{"_acf_changed":true},"products-and-features":[24,25,26,27],"industries":[28],"class_list":["post-21401","customer-success","type-customer-success","status-publish","has-post-thumbnail","hentry","products-and-features-automation","products-and-features-check-in-and-visit-scripting","products-and-features-mapsly-analytics","products-and-features-optimized-routing","industries-energy-and-utilities"],"acf":[],"yoast_head":"\n
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Zeitview r\u00e9partition des t\u00e2ches enti\u00e8rement automatis\u00e9e, \u00e9conomisant deux postes \u00e0 temps plein<\/strong><\/h3>\n\n\n\nZeitview a enti\u00e8rement automatis\u00e9 le processus d\u2019affectation des missions de service sur la plateforme Mapsly. Lorsqu\u2019une mission est pr\u00eate \u00e0 \u00eatre assign\u00e9e, Mapsly trouve automatiquement les techniciens disponibles correspondant aux exigences de la mission et leur envoie une demande d\u2019affectation accompagn\u00e9e d\u2019un lien pour accepter la mission. <\/p>\n\n\n\n
Celui qui accepte le travail en premier se voit attribuer le travail et re\u00e7oit un SMS de confirmation, tandis que les autres re\u00e7oivent une notification indiquant que le travail a \u00e9t\u00e9 attribu\u00e9 et n'est plus disponible. Une fois que le travail est accept\u00e9, Mapsly envoie \u00e9galement des alertes par e-mail aux membres de l'\u00e9quipe concern\u00e9s.<\/p>\n\n\n\n
\nMapsly a boost\u00e9 la productivit\u00e9 de notre \u00e9quipe de +200 %, bien au-del\u00e0 de nos attentes.<\/em>
\u2014 Erick Lindenberg, Responsable des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\nLes alertes e-mail automatis\u00e9es ont r\u00e9duit le travail administratif, facilitant une collecte de donn\u00e9es plus rapide<\/strong><\/h3>\n\n\n\nEn utilisant les workflows de Mapsly, Zeitview a mis en place plus de 20 alertes e-mail d\u00e9clench\u00e9es par divers \u00e9v\u00e9nements (ou leur absence), notamment des rappels, des demandes d'informations suppl\u00e9mentaires, des mises \u00e0 jour sur les changements de statut des t\u00e2ches, et plus encore. <\/p>\n\n\n\n
\nL'automatisation des courriels nous a permis \u00e0 elle seule d'\u00e9viter l'embauche de deux coordinateurs d'\u00e9quipe.<\/em>
\u2014 Erick Lindenberg, Responsable des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\n<\/div>\n\n\n\nLes listes de contr\u00f4le des t\u00e2ches ont garanti une qualit\u00e9 constante de la collecte des donn\u00e9es lors des visites.<\/strong><\/h3>\n\n\n\nEn utilisant Mapsly Forms et l'application mobile Mapsly avec suivi de localisation, Zeitview a mis en place des processus d'enregistrement et de d\u00e9part. Ceux-ci garantissent que les techniciens respectent les proc\u00e9dures requises pour chaque intervention de service et collectent et enregistrent toutes les donn\u00e9es n\u00e9cessaires. Cette standardisation am\u00e9liore la coh\u00e9rence de la qualit\u00e9 du service et de la collecte des donn\u00e9es, r\u00e9duit les retards, minimise les points de donn\u00e9es manquants et permet une collecte de donn\u00e9es plus compl\u00e8te lors des visites.<\/p>\n\n\n\n
Par exemple, dans le cadre du processus de check-out, Mapsly enregistre l'ach\u00e8vement d'une intervention de service, permettant \u00e0 Zeitview de surveiller de nouvelles m\u00e9triques de performance telles que la dur\u00e9e r\u00e9elle de l'intervention. Cela am\u00e9liore \u00e9galement la s\u00e9curit\u00e9 en informant automatiquement le responsable du technicien en cas de retard lors de la sortie.<\/p>\n\n\n\n
<\/div>\n\n\n\nLes tableaux de bord de performance complets offraient de la transparence et augmentaient l'agilit\u00e9 de l'entreprise.<\/strong><\/h3>\n\n\n\nZeitview a utilis\u00e9 Mapsly Analytics pour cr\u00e9er des graphiques et des tableaux de bord pr\u00e9sentant des indicateurs de performance en temps r\u00e9el pertinents et des donn\u00e9es statistiques. Cela a permis \u00e0 la direction de l\u2019entreprise de s\u2019adapter rapidement \u00e0 l\u2019environnement op\u00e9rationnel changeant, de mieux utiliser les ressources disponibles et d\u2019identifier et d\u2019exploiter rapidement les opportunit\u00e9s pour am\u00e9liorer les processus de l\u2019entreprise et le service client.<\/p>\n\n\n\n
\nJ'ai assembl\u00e9 l'int\u00e9gralit\u00e9 du tableau de bord de Zeitview lors d'un vol de 3 heures.<\/em>
\u2014 Erick Lindenberg, Responsable des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\nParmi d'autres choses, ils indiquent le nombre de repr\u00e9sentants travaillant sur le site et la quantit\u00e9 de donn\u00e9es qu'ils ont collect\u00e9es.<\/p>\n\n\n\n
<\/div>\n\n\n\n<\/figure>\n\n\n\n<\/div>\n\n\n\nLes ing\u00e9nieurs solutions de Mapsly ont fourni un support en temps r\u00e9el essentiel, aidant Zeitview \u00e0 tirer pleinement parti de Mapsly.<\/strong><\/h3>\n\n\n\nLes services de mise en \u0153uvre le jour m\u00eame de Mapsly, inclus dans l\u2019abonnement sans frais suppl\u00e9mentaires, ont jou\u00e9 un r\u00f4le crucial dans l\u2019optimisation des avantages de la plateforme Mapsly. Cela a permis \u00e0 Zeitview d\u2019am\u00e9liorer progressivement ses processus sans faire appel \u00e0 l\u2019\u00e9quipe IT, acc\u00e9l\u00e9rant ainsi significativement le rythme d'innovation de l\u2019entreprise.<\/p>\n\n\n\n
<\/div>\n\n\n\n<\/h2>","protected":false},"excerpt":{"rendered":"
D\u00e9couvrez comment Zeitview a utilis\u00e9 Mapsly pour am\u00e9liorer l'efficacit\u00e9 de ses techniciens sur le terrain, offrir un meilleur service, automatiser les t\u00e2ches administratives et \u00e9viter des recrutements inutiles ainsi que des co\u00fbts informatiques.<\/p>","protected":false},"featured_media":21414,"template":"","meta":{"_acf_changed":true},"products-and-features":[24,25,26,27],"industries":[28],"class_list":["post-21401","customer-success","type-customer-success","status-publish","has-post-thumbnail","hentry","products-and-features-automation","products-and-features-check-in-and-visit-scripting","products-and-features-mapsly-analytics","products-and-features-optimized-routing","industries-energy-and-utilities"],"acf":[],"yoast_head":"\n
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Mapsly a boost\u00e9 la productivit\u00e9 de notre \u00e9quipe de +200 %, bien au-del\u00e0 de nos attentes.<\/em> En utilisant les workflows de Mapsly, Zeitview a mis en place plus de 20 alertes e-mail d\u00e9clench\u00e9es par divers \u00e9v\u00e9nements (ou leur absence), notamment des rappels, des demandes d'informations suppl\u00e9mentaires, des mises \u00e0 jour sur les changements de statut des t\u00e2ches, et plus encore. <\/p>\n\n\n\n L'automatisation des courriels nous a permis \u00e0 elle seule d'\u00e9viter l'embauche de deux coordinateurs d'\u00e9quipe.<\/em> En utilisant Mapsly Forms et l'application mobile Mapsly avec suivi de localisation, Zeitview a mis en place des processus d'enregistrement et de d\u00e9part. Ceux-ci garantissent que les techniciens respectent les proc\u00e9dures requises pour chaque intervention de service et collectent et enregistrent toutes les donn\u00e9es n\u00e9cessaires. Cette standardisation am\u00e9liore la coh\u00e9rence de la qualit\u00e9 du service et de la collecte des donn\u00e9es, r\u00e9duit les retards, minimise les points de donn\u00e9es manquants et permet une collecte de donn\u00e9es plus compl\u00e8te lors des visites.<\/p>\n\n\n\n Par exemple, dans le cadre du processus de check-out, Mapsly enregistre l'ach\u00e8vement d'une intervention de service, permettant \u00e0 Zeitview de surveiller de nouvelles m\u00e9triques de performance telles que la dur\u00e9e r\u00e9elle de l'intervention. Cela am\u00e9liore \u00e9galement la s\u00e9curit\u00e9 en informant automatiquement le responsable du technicien en cas de retard lors de la sortie.<\/p>\n\n\n\n Zeitview a utilis\u00e9 Mapsly Analytics pour cr\u00e9er des graphiques et des tableaux de bord pr\u00e9sentant des indicateurs de performance en temps r\u00e9el pertinents et des donn\u00e9es statistiques. Cela a permis \u00e0 la direction de l\u2019entreprise de s\u2019adapter rapidement \u00e0 l\u2019environnement op\u00e9rationnel changeant, de mieux utiliser les ressources disponibles et d\u2019identifier et d\u2019exploiter rapidement les opportunit\u00e9s pour am\u00e9liorer les processus de l\u2019entreprise et le service client.<\/p>\n\n\n\n J'ai assembl\u00e9 l'int\u00e9gralit\u00e9 du tableau de bord de Zeitview lors d'un vol de 3 heures.<\/em> Parmi d'autres choses, ils indiquent le nombre de repr\u00e9sentants travaillant sur le site et la quantit\u00e9 de donn\u00e9es qu'ils ont collect\u00e9es.<\/p>\n\n\n\n Les services de mise en \u0153uvre le jour m\u00eame de Mapsly, inclus dans l\u2019abonnement sans frais suppl\u00e9mentaires, ont jou\u00e9 un r\u00f4le crucial dans l\u2019optimisation des avantages de la plateforme Mapsly. Cela a permis \u00e0 Zeitview d\u2019am\u00e9liorer progressivement ses processus sans faire appel \u00e0 l\u2019\u00e9quipe IT, acc\u00e9l\u00e9rant ainsi significativement le rythme d'innovation de l\u2019entreprise.<\/p>\n\n\n\n D\u00e9couvrez comment Zeitview a utilis\u00e9 Mapsly pour am\u00e9liorer l'efficacit\u00e9 de ses techniciens sur le terrain, offrir un meilleur service, automatiser les t\u00e2ches administratives et \u00e9viter des recrutements inutiles ainsi que des co\u00fbts informatiques.<\/p>","protected":false},"featured_media":21414,"template":"","meta":{"_acf_changed":true},"products-and-features":[24,25,26,27],"industries":[28],"class_list":["post-21401","customer-success","type-customer-success","status-publish","has-post-thumbnail","hentry","products-and-features-automation","products-and-features-check-in-and-visit-scripting","products-and-features-mapsly-analytics","products-and-features-optimized-routing","industries-energy-and-utilities"],"acf":[],"yoast_head":"\n
\u2014 Erick Lindenberg, Responsable des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\nLes alertes e-mail automatis\u00e9es ont r\u00e9duit le travail administratif, facilitant une collecte de donn\u00e9es plus rapide<\/strong><\/h3>\n\n\n\n
\n
\u2014 Erick Lindenberg, Responsable des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\nLes listes de contr\u00f4le des t\u00e2ches ont garanti une qualit\u00e9 constante de la collecte des donn\u00e9es lors des visites.<\/strong><\/h3>\n\n\n\n
Les tableaux de bord de performance complets offraient de la transparence et augmentaient l'agilit\u00e9 de l'entreprise.<\/strong><\/h3>\n\n\n\n
\n
\u2014 Erick Lindenberg, Responsable des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\nLes ing\u00e9nieurs solutions de Mapsly ont fourni un support en temps r\u00e9el essentiel, aidant Zeitview \u00e0 tirer pleinement parti de Mapsly.<\/strong><\/h3>\n\n\n\n
<\/h2>","protected":false},"excerpt":{"rendered":"