{"id":21401,"date":"2024-06-17T14:55:46","date_gmt":"2024-06-17T11:55:46","guid":{"rendered":"https:\/\/mapsly.comcustomer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/"},"modified":"2025-10-28T12:07:56","modified_gmt":"2025-10-28T09:07:56","slug":"how-zeitview-tripled-its-service-teams-productivity-using-mapsly","status":"publish","type":"customer-success","link":"https:\/\/mapsly.com\/fr\/customer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/","title":{"rendered":"Comment Zeitview a tripl\u00e9 la productivit\u00e9 de son \u00e9quipe de service gr\u00e2ce \u00e0 Mapsly"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u00c0 propos de Zeitview<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Zeitview utilise un logiciel d\u2019inspection de pointe et une technologie de capture de donn\u00e9es visuelles pour effectuer des inspections d\u2019actifs \u00e9nerg\u00e9tiques et d\u2019infrastructure dans plus de 60 pays. L\u2019entreprise fournit des inspections plus s\u00fbres, plus rapides et plus rentables avec une grande pr\u00e9cision.<\/p>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Le d\u00e9fi<\/strong><\/h2>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>La distribution manuelle des interventions de service \u00e9tait tr\u00e8s laborieuse<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Les r\u00e9partiteurs de Zeitview attribuent les interventions de service aux techniciens en fonction de leur disponibilit\u00e9 et de leur emplacement. Avant Mapsly, il fallait appeler chaque technicien pour v\u00e9rifier sa disponibilit\u00e9, ce qui demandait beaucoup de travail,<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Manque de visibilit\u00e9 sur les activit\u00e9s sur le terrain<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Avant la mise en \u0153uvre de Mapsly, Zeitview ne disposait d\u2019aucun moyen de suivre la localisation en temps r\u00e9el de l\u2019\u00e9quipe et le statut des interventions de service. Cela entravait la capacit\u00e9 de la direction \u00e0 r\u00e9soudre rapidement les probl\u00e8mes de performance.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>La collecte de donn\u00e9es rapide et fiable pendant les visites \u00e9tait difficile,<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Apr\u00e8s avoir visit\u00e9 les sites des clients, les techniciens de Zeitview devaient saisir de nombreux points de donn\u00e9es sur le site inspect\u00e9. Parfois, la saisie des donn\u00e9es \u00e9tait retard\u00e9e ou les donn\u00e9es saisies \u00e9taient incompl\u00e8tes. Cela retardait les rapports clients et avait un impact n\u00e9gatif sur la qualit\u00e9 globale du service.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>L\u2019absence d\u2019un tableau de bord des performances ralentissait la prise de d\u00e9cision,<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">La direction de Zeitview ne disposait pas d\u2019un endroit unique regroupant des indicateurs de performance sur le terrain et offrant une visibilit\u00e9 en temps r\u00e9el sur les activit\u00e9s de l\u2019\u00e9quipe terrain. Cela emp\u00eachait la direction de l\u2019entreprise de travailler efficacement.&nbsp;<\/p>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Comment Mapsly a aid\u00e9 ?<\/strong><\/h2>\n\n\n\n<div style=\"height:14px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Zeitview a enti\u00e8rement automatis\u00e9 les attributions de t\u00e2ches, \u00e9conomisant deux recrutements \u00e0 temps plein<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Zeitview a enti\u00e8rement automatis\u00e9 le processus d\u2019attribution des interventions de service sur la plateforme Mapsly. Lorsqu\u2019une intervention est pr\u00eate \u00e0 \u00eatre attribu\u00e9e, Mapsly trouve automatiquement les techniciens disponibles qui correspondent aux exigences de l\u2019intervention et leur envoie par SMS une demande d\u2019attribution avec le lien pour accepter l\u2019intervention.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La personne qui accepte la mission en premier se voit attribuer la mission et re\u00e7oit la confirmation par SMS, tandis que les autres re\u00e7oivent une notification indiquant que la mission a \u00e9t\u00e9 attribu\u00e9e et n\u2019est plus disponible. Une fois la mission accept\u00e9e, Mapsly envoie \u00e9galement des alertes par e-mail aux membres de l\u2019\u00e9quipe appropri\u00e9s.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><em>Mapsly a augment\u00e9 la productivit\u00e9 de notre \u00e9quipe de +200%, bien au-del\u00e0 de nos attentes.<\/em><br>\u2014 Erick Lindenberg, Responsable des op\u00e9rations,<\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Les alertes e-mail automatis\u00e9es ont r\u00e9duit le travail administratif, ce qui a aid\u00e9 \u00e0 collecter les donn\u00e9es plus rapidement<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Gr\u00e2ce aux workflows Mapsly, Zeitview a mis en place plus de 20 alertes par e-mail d\u00e9clench\u00e9es par divers \u00e9v\u00e9nements (ou leur absence), notamment des rappels, des demandes d\u2019informations suppl\u00e9mentaires, des mises \u00e0 jour sur les changements de statut des t\u00e2ches, et plus encore.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><em>L\u2019automatisation des e-mails \u00e0 elle seule nous a permis d\u2019\u00e9viter d\u2019embaucher 2 coordinateurs d\u2019\u00e9quipe.<\/em><br>\u2014 Erick Lindenberg, Responsable des op\u00e9rations,<\/p>\n<\/blockquote>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Les checklists de t\u00e2ches ont assur\u00e9 une qualit\u00e9 constante de la collecte de donn\u00e9es lors des visites,<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Avec Mapsly Forms et l\u2019application mobile Mapsly avec suivi de localisation, Zeitview a mis en place des processus de check-in et de check-out. Ceux-ci garantissent que les techniciens suivent les proc\u00e9dures requises pour chaque intervention de service et collectent et enregistrent toutes les donn\u00e9es n\u00e9cessaires. Cette standardisation am\u00e9liore la coh\u00e9rence de la qualit\u00e9 de service et de la collecte de donn\u00e9es, r\u00e9duit les retards, minimise les points de donn\u00e9es manquants et permet une collecte de donn\u00e9es plus compl\u00e8te lors des visites.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Par exemple, dans le cadre du processus de check-out, Mapsly enregistre l\u2019ach\u00e8vement d\u2019une intervention de service, ce qui permet \u00e0 Zeitview de suivre de nouveaux indicateurs de performance tels que la dur\u00e9e r\u00e9elle de l\u2019intervention. Cela am\u00e9liore \u00e9galement la s\u00e9curit\u00e9 en avertissant automatiquement le responsable d\u2019un technicien en cas de retard lors du pointage de sortie.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Des tableaux de bord de performance complets ont apport\u00e9 de la transparence et accru l\u2019agilit\u00e9 de l\u2019entreprise,<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Zeitview a utilis\u00e9 Mapsly Analytics pour cr\u00e9er des graphiques et des tableaux de bord avec des indicateurs de performance en temps r\u00e9el pertinents et des donn\u00e9es statistiques. Cela a permis \u00e0 la direction de l\u2019entreprise de s\u2019adapter rapidement \u00e0 l\u2019environnement op\u00e9rationnel en constante \u00e9volution, de mieux utiliser les ressources disponibles et d\u2019identifier et d\u2019exploiter rapidement les opportunit\u00e9s d\u2019am\u00e9liorer les processus de l\u2019entreprise et le service client.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><em>J\u2019ai assembl\u00e9 tout le tableau de bord de Zeitview pendant un vol de 3 heures.<\/em><br>\u2014 Erick Lindenberg, Responsable des op\u00e9rations,<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Entre autres, ils indiquent le nombre de repr\u00e9sentants travaillant sur le site et la quantit\u00e9 de donn\u00e9es qu\u2019ils ont collect\u00e9es.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/docsz\/AD_4nXdxhmrDqOWjlcFMW-gp_wbgmt9otQbahb7_wjHg-LhmiZncPfDkfQ11Z8DPkl8-AIasy92ni7ckhOe09gfg81GsyV_Kru5QFKu1bRFJieFLKPTiMzmEU_-OOk-MaNg78tUOhE7TV6wKGadlfZzd2r9vZj8?key=tRtkoWV0ugSSc6GrPNkETQ\" alt=\"tableau de bord zeitview sur mapsly\"\/><\/figure>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Les ing\u00e9nieurs solutions de Mapsly ont fourni une assistance cruciale en temps r\u00e9el, aidant Zeitview \u00e0 tirer le meilleur parti de Mapsly<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Les services de mise en \u0153uvre le jour m\u00eame de Mapsly, inclus dans l\u2019abonnement sans co\u00fbt suppl\u00e9mentaire, ont jou\u00e9 un r\u00f4le crucial dans la maximisation des avantages de la plateforme Mapsly. Cela a permis \u00e0 Zeitview d\u2019am\u00e9liorer progressivement ses processus sans impliquer l\u2019\u00e9quipe informatique, acc\u00e9l\u00e9rant consid\u00e9rablement le rythme d\u2019innovation de l\u2019entreprise.<\/p>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><\/h2>","protected":false},"excerpt":{"rendered":"<p>D\u00e9couvrez comment Zeitview a utilis\u00e9 Mapsly pour am\u00e9liorer l\u2019efficacit\u00e9 de ses techniciens de terrain, offrir un meilleur service, automatiser les t\u00e2ches administratives et \u00e9viter des recrutements et des co\u00fbts informatiques inutiles.<\/p>","protected":false},"featured_media":21414,"template":"","meta":{"_acf_changed":true},"products-and-features":[24,25,26,27],"industries":[28],"class_list":["post-21401","customer-success","type-customer-success","status-publish","has-post-thumbnail","hentry","products-and-features-automation","products-and-features-check-in-and-visit-scripting","products-and-features-mapsly-analytics","products-and-features-optimized-routing","industries-energy-and-utilities"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - 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