Zeitview utilise un logiciel d'inspection de pointe et une technologie de capture de donn\u00e9es visuelles pour r\u00e9aliser des inspections d'actifs \u00e9nerg\u00e9tiques et d'infrastructures dans plus de 60 pays. Ils offrent des inspections plus s\u00fbres, plus rapides et plus rentables avec une grande pr\u00e9cision.<\/p>\n\n\n\n
Le D\u00e9fi<\/strong><\/h2>\n\n\n\n<\/div>\n\n\n\nLa distribution manuelle des missions de service \u00e9tait tr\u00e8s laborieuse<\/strong><\/h3>\n\n\n\nLes r\u00e9partiteurs de Zeitview assignent les interventions aux techniciens en fonction de leur disponibilit\u00e9 et de leur emplacement. Avant Mapsly, cela n\u00e9cessitait d'appeler chaque technicien pour v\u00e9rifier leur disponibilit\u00e9, ce qui demandait beaucoup de travail.<\/p>\n\n\n\n
<\/div>\n\n\n\nManque de visibilit\u00e9 sur les activit\u00e9s sur le terrain<\/strong><\/h3>\n\n\n\nAvant d'impl\u00e9menter Mapsly, Zeitview ne disposait pas d'un moyen pour surveiller la localisation en temps r\u00e9el de l'\u00e9quipe et le statut des interventions de service. Cela entravait la capacit\u00e9 de la direction \u00e0 r\u00e9soudre rapidement les probl\u00e8mes de performance.<\/p>\n\n\n\n
<\/div>\n\n\n\nLa collecte de donn\u00e9es rapide et fiable lors des visites \u00e9tait difficile<\/strong><\/h3>\n\n\n\nApr\u00e8s avoir visit\u00e9 les sites clients, les techniciens de Zeitview devaient saisir de nombreux points de donn\u00e9es concernant le site inspect\u00e9. Parfois, la saisie des donn\u00e9es \u00e9tait retard\u00e9e ou incompl\u00e8te. Cela retardait les rapports destin\u00e9s aux clients et impactait n\u00e9gativement la qualit\u00e9 globale du service.<\/p>\n\n\n\n
<\/div>\n\n\n\nL'absence d'un tableau de bord de performance ralentissait la prise de d\u00e9cision<\/strong><\/h3>\n\n\n\nLa direction de Zeitview ne disposait pas d\u2019un espace unique regroupant les indicateurs de performance terrain offrant une vision en temps r\u00e9el des activit\u00e9s de l\u2019\u00e9quipe terrain. Cela emp\u00eachait la direction de l\u2019entreprise de travailler efficacement. <\/p>\n\n\n\n
<\/div>\n\n\n\nComment Mapsly a aid\u00e9 ?<\/strong><\/h2>\n\n\n\n<\/div>\n\n\n\nZeitview affecte des t\u00e2ches enti\u00e8rement automatis\u00e9es, \u00e9conomisant deux embauches \u00e0 temps plein<\/strong><\/h3>\n\n\n\nZeitview a enti\u00e8rement automatis\u00e9 le processus d'affectation des missions de service sur la plateforme Mapsly. Lorsqu'une mission est pr\u00eate \u00e0 \u00eatre assign\u00e9e, Mapsly trouve automatiquement les techniciens disponibles correspondant aux exigences de la mission et leur envoie un message texte avec une demande d'affectation incluant le lien pour accepter la mission. <\/p>\n\n\n\n
La premi\u00e8re personne qui accepte le travail se voit attribuer la t\u00e2che et re\u00e7oit un SMS de confirmation, tandis que les autres re\u00e7oivent une notification indiquant que la t\u00e2che a \u00e9t\u00e9 attribu\u00e9e et n'est plus disponible. Une fois le travail accept\u00e9, Mapsly envoie \u00e9galement des alertes par e-mail aux membres d'\u00e9quipe appropri\u00e9s.<\/p>\n\n\n\n
\nMapsly a augment\u00e9 la productivit\u00e9 de notre \u00e9quipe de +200 %, bien au-del\u00e0 de nos attentes.<\/em>
\u2014 Erick Lindenberg, Directeur des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\nLes alertes e-mail automatis\u00e9es ont r\u00e9duit le travail administratif, aidant \u00e0 recueillir les donn\u00e9es plus rapidement<\/strong><\/h3>\n\n\n\nGr\u00e2ce aux workflows Mapsly, Zeitview a mis en place plus de 20 alertes par e-mail d\u00e9clench\u00e9es par divers \u00e9v\u00e9nements (ou leur absence), incluant des rappels, des demandes d'informations suppl\u00e9mentaires, des mises \u00e0 jour sur les changements de statut des t\u00e2ches, et plus encore. <\/p>\n\n\n\n
\nL'automatisation des e-mails seule nous a permis d'\u00e9viter d'embaucher 2 coordinateurs d'\u00e9quipe.<\/em>
\u2014 Erick Lindenberg, Directeur des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\n<\/div>\n\n\n\nLes listes de contr\u00f4le des t\u00e2ches ont assur\u00e9 une qualit\u00e9 constante de la collecte des donn\u00e9es lors des visites<\/strong><\/h3>\n\n\n\nEn utilisant les formulaires Mapsly et l'application mobile Mapsly avec le suivi de localisation, Zeitview a mis en place des processus d'enregistrement et de d\u00e9part. Ces derniers garantissent que les techniciens suivent les proc\u00e9dures requises pour chaque intervention de service et collectent ainsi que consignent toutes les donn\u00e9es n\u00e9cessaires. Cette standardisation am\u00e9liore la coh\u00e9rence de la qualit\u00e9 de service et de la collecte des donn\u00e9es, r\u00e9duit les retards, minimise les points de donn\u00e9es manquants, et permet une collecte de donn\u00e9es plus compl\u00e8te lors des visites.<\/p>\n\n\n\n
Par exemple, dans le cadre du processus de paiement, Mapsly enregistre la r\u00e9alisation d'un travail de service, permettant \u00e0 Zeitview de suivre de nouveaux indicateurs de performance tels que la dur\u00e9e r\u00e9elle du travail. Cela am\u00e9liore \u00e9galement la s\u00e9curit\u00e9 en avertissant automatiquement le responsable du technicien en cas de retard \u00e0 l'heure de d\u00e9part.<\/p>\n\n\n\n
<\/div>\n\n\n\nDes tableaux de bord de performance complets ont apport\u00e9 de la transparence et accru l'agilit\u00e9 de l'entreprise<\/strong><\/h3>\n\n\n\nZeitview a utilis\u00e9 Mapsly Analytics pour cr\u00e9er des graphiques et des tableaux de bord avec des indicateurs de performance en temps r\u00e9el pertinents et des donn\u00e9es statistiques. Cela a permis \u00e0 la direction de l'entreprise de s'adapter rapidement \u00e0 l'environnement op\u00e9rationnel changeant, de mieux utiliser les ressources disponibles et d'identifier rapidement les opportunit\u00e9s pour am\u00e9liorer les processus de l'entreprise et le service client.<\/p>\n\n\n\n
\nJ'ai assembl\u00e9 tout le tableau de bord de Zeitview pendant un vol de 3 heures.<\/em>
\u2014 Erick Lindenberg, Directeur des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\nEntre autres choses, ils montrent le nombre de repr\u00e9sentants travaillant sur le site et la quantit\u00e9 de donn\u00e9es qu'ils ont collect\u00e9es.<\/p>\n\n\n\n
<\/div>\n\n\n\n![\"tableau](\"https:\/\/lh7-us.googleusercontent.com\/docsz\/AD_4nXdxhmrDqOWjlcFMW-gp_wbgmt9otQbahb7_wjHg-LhmiZncPfDkfQ11Z8DPkl8-AIasy92ni7ckhOe09gfg81GsyV_Kru5QFKu1bRFJieFLKPTiMzmEU_-OOk-MaNg78tUOhE7TV6wKGadlfZzd2r9vZj8?key=tRtkoWV0ugSSc6GrPNkETQ\")
<\/figure>\n\n\n\n<\/div>\n\n\n\nLes ing\u00e9nieurs solutions de Mapsly ont fourni un support crucial en temps r\u00e9el, aidant Zeitview \u00e0 tirer le meilleur parti de Mapsly<\/strong><\/h3>\n\n\n\nLes services d'impl\u00e9mentation le jour m\u00eame de Mapsly, inclus dans l'abonnement sans co\u00fbt suppl\u00e9mentaire, ont jou\u00e9 un r\u00f4le crucial pour maximiser les avantages de la plateforme Mapsly. Cela a permis \u00e0 Zeitview d'am\u00e9liorer progressivement ses processus sans impliquer l'\u00e9quipe informatique, acc\u00e9l\u00e9rant consid\u00e9rablement le rythme d'innovation de l'entreprise.<\/p>\n\n\n\n
<\/div>\n\n\n\n<\/h2>","protected":false},"excerpt":{"rendered":"
D\u00e9couvrez comment Zeitview a utilis\u00e9 Mapsly pour am\u00e9liorer l'efficacit\u00e9 de ses techniciens sur le terrain, offrir un meilleur service, automatiser les t\u00e2ches administratives et \u00e9viter les embauches inutiles ainsi que les co\u00fbts informatiques.<\/p>","protected":false},"featured_media":21414,"template":"","meta":{"_acf_changed":true},"products-and-features":[24,25,26,27],"industries":[28],"class_list":["post-21401","customer-success","type-customer-success","status-publish","has-post-thumbnail","hentry","products-and-features-automation","products-and-features-check-in-and-visit-scripting","products-and-features-mapsly-analytics","products-and-features-optimized-routing","industries-energy-and-utilities"],"acf":[],"yoast_head":"\n
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La distribution manuelle des missions de service \u00e9tait tr\u00e8s laborieuse<\/strong><\/h3>\n\n\n\nLes r\u00e9partiteurs de Zeitview assignent les interventions aux techniciens en fonction de leur disponibilit\u00e9 et de leur emplacement. Avant Mapsly, cela n\u00e9cessitait d'appeler chaque technicien pour v\u00e9rifier leur disponibilit\u00e9, ce qui demandait beaucoup de travail.<\/p>\n\n\n\n
<\/div>\n\n\n\nManque de visibilit\u00e9 sur les activit\u00e9s sur le terrain<\/strong><\/h3>\n\n\n\nAvant d'impl\u00e9menter Mapsly, Zeitview ne disposait pas d'un moyen pour surveiller la localisation en temps r\u00e9el de l'\u00e9quipe et le statut des interventions de service. Cela entravait la capacit\u00e9 de la direction \u00e0 r\u00e9soudre rapidement les probl\u00e8mes de performance.<\/p>\n\n\n\n
<\/div>\n\n\n\nLa collecte de donn\u00e9es rapide et fiable lors des visites \u00e9tait difficile<\/strong><\/h3>\n\n\n\nApr\u00e8s avoir visit\u00e9 les sites clients, les techniciens de Zeitview devaient saisir de nombreux points de donn\u00e9es concernant le site inspect\u00e9. Parfois, la saisie des donn\u00e9es \u00e9tait retard\u00e9e ou incompl\u00e8te. Cela retardait les rapports destin\u00e9s aux clients et impactait n\u00e9gativement la qualit\u00e9 globale du service.<\/p>\n\n\n\n
<\/div>\n\n\n\nL'absence d'un tableau de bord de performance ralentissait la prise de d\u00e9cision<\/strong><\/h3>\n\n\n\nLa direction de Zeitview ne disposait pas d\u2019un espace unique regroupant les indicateurs de performance terrain offrant une vision en temps r\u00e9el des activit\u00e9s de l\u2019\u00e9quipe terrain. Cela emp\u00eachait la direction de l\u2019entreprise de travailler efficacement. <\/p>\n\n\n\n
<\/div>\n\n\n\nComment Mapsly a aid\u00e9 ?<\/strong><\/h2>\n\n\n\n<\/div>\n\n\n\nZeitview affecte des t\u00e2ches enti\u00e8rement automatis\u00e9es, \u00e9conomisant deux embauches \u00e0 temps plein<\/strong><\/h3>\n\n\n\nZeitview a enti\u00e8rement automatis\u00e9 le processus d'affectation des missions de service sur la plateforme Mapsly. Lorsqu'une mission est pr\u00eate \u00e0 \u00eatre assign\u00e9e, Mapsly trouve automatiquement les techniciens disponibles correspondant aux exigences de la mission et leur envoie un message texte avec une demande d'affectation incluant le lien pour accepter la mission. <\/p>\n\n\n\n
La premi\u00e8re personne qui accepte le travail se voit attribuer la t\u00e2che et re\u00e7oit un SMS de confirmation, tandis que les autres re\u00e7oivent une notification indiquant que la t\u00e2che a \u00e9t\u00e9 attribu\u00e9e et n'est plus disponible. Une fois le travail accept\u00e9, Mapsly envoie \u00e9galement des alertes par e-mail aux membres d'\u00e9quipe appropri\u00e9s.<\/p>\n\n\n\n
\nMapsly a augment\u00e9 la productivit\u00e9 de notre \u00e9quipe de +200 %, bien au-del\u00e0 de nos attentes.<\/em>
\u2014 Erick Lindenberg, Directeur des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\nLes alertes e-mail automatis\u00e9es ont r\u00e9duit le travail administratif, aidant \u00e0 recueillir les donn\u00e9es plus rapidement<\/strong><\/h3>\n\n\n\nGr\u00e2ce aux workflows Mapsly, Zeitview a mis en place plus de 20 alertes par e-mail d\u00e9clench\u00e9es par divers \u00e9v\u00e9nements (ou leur absence), incluant des rappels, des demandes d'informations suppl\u00e9mentaires, des mises \u00e0 jour sur les changements de statut des t\u00e2ches, et plus encore. <\/p>\n\n\n\n
\nL'automatisation des e-mails seule nous a permis d'\u00e9viter d'embaucher 2 coordinateurs d'\u00e9quipe.<\/em>
\u2014 Erick Lindenberg, Directeur des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\n<\/div>\n\n\n\nLes listes de contr\u00f4le des t\u00e2ches ont assur\u00e9 une qualit\u00e9 constante de la collecte des donn\u00e9es lors des visites<\/strong><\/h3>\n\n\n\nEn utilisant les formulaires Mapsly et l'application mobile Mapsly avec le suivi de localisation, Zeitview a mis en place des processus d'enregistrement et de d\u00e9part. Ces derniers garantissent que les techniciens suivent les proc\u00e9dures requises pour chaque intervention de service et collectent ainsi que consignent toutes les donn\u00e9es n\u00e9cessaires. Cette standardisation am\u00e9liore la coh\u00e9rence de la qualit\u00e9 de service et de la collecte des donn\u00e9es, r\u00e9duit les retards, minimise les points de donn\u00e9es manquants, et permet une collecte de donn\u00e9es plus compl\u00e8te lors des visites.<\/p>\n\n\n\n
Par exemple, dans le cadre du processus de paiement, Mapsly enregistre la r\u00e9alisation d'un travail de service, permettant \u00e0 Zeitview de suivre de nouveaux indicateurs de performance tels que la dur\u00e9e r\u00e9elle du travail. Cela am\u00e9liore \u00e9galement la s\u00e9curit\u00e9 en avertissant automatiquement le responsable du technicien en cas de retard \u00e0 l'heure de d\u00e9part.<\/p>\n\n\n\n
<\/div>\n\n\n\nDes tableaux de bord de performance complets ont apport\u00e9 de la transparence et accru l'agilit\u00e9 de l'entreprise<\/strong><\/h3>\n\n\n\nZeitview a utilis\u00e9 Mapsly Analytics pour cr\u00e9er des graphiques et des tableaux de bord avec des indicateurs de performance en temps r\u00e9el pertinents et des donn\u00e9es statistiques. Cela a permis \u00e0 la direction de l'entreprise de s'adapter rapidement \u00e0 l'environnement op\u00e9rationnel changeant, de mieux utiliser les ressources disponibles et d'identifier rapidement les opportunit\u00e9s pour am\u00e9liorer les processus de l'entreprise et le service client.<\/p>\n\n\n\n
\nJ'ai assembl\u00e9 tout le tableau de bord de Zeitview pendant un vol de 3 heures.<\/em>
\u2014 Erick Lindenberg, Directeur des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\nEntre autres choses, ils montrent le nombre de repr\u00e9sentants travaillant sur le site et la quantit\u00e9 de donn\u00e9es qu'ils ont collect\u00e9es.<\/p>\n\n\n\n
<\/div>\n\n\n\n<\/figure>\n\n\n\n<\/div>\n\n\n\nLes ing\u00e9nieurs solutions de Mapsly ont fourni un support crucial en temps r\u00e9el, aidant Zeitview \u00e0 tirer le meilleur parti de Mapsly<\/strong><\/h3>\n\n\n\nLes services d'impl\u00e9mentation le jour m\u00eame de Mapsly, inclus dans l'abonnement sans co\u00fbt suppl\u00e9mentaire, ont jou\u00e9 un r\u00f4le crucial pour maximiser les avantages de la plateforme Mapsly. Cela a permis \u00e0 Zeitview d'am\u00e9liorer progressivement ses processus sans impliquer l'\u00e9quipe informatique, acc\u00e9l\u00e9rant consid\u00e9rablement le rythme d'innovation de l'entreprise.<\/p>\n\n\n\n
<\/div>\n\n\n\n<\/h2>","protected":false},"excerpt":{"rendered":"
D\u00e9couvrez comment Zeitview a utilis\u00e9 Mapsly pour am\u00e9liorer l'efficacit\u00e9 de ses techniciens sur le terrain, offrir un meilleur service, automatiser les t\u00e2ches administratives et \u00e9viter les embauches inutiles ainsi que les co\u00fbts informatiques.<\/p>","protected":false},"featured_media":21414,"template":"","meta":{"_acf_changed":true},"products-and-features":[24,25,26,27],"industries":[28],"class_list":["post-21401","customer-success","type-customer-success","status-publish","has-post-thumbnail","hentry","products-and-features-automation","products-and-features-check-in-and-visit-scripting","products-and-features-mapsly-analytics","products-and-features-optimized-routing","industries-energy-and-utilities"],"acf":[],"yoast_head":"\n
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Manque de visibilit\u00e9 sur les activit\u00e9s sur le terrain<\/strong><\/h3>\n\n\n\nAvant d'impl\u00e9menter Mapsly, Zeitview ne disposait pas d'un moyen pour surveiller la localisation en temps r\u00e9el de l'\u00e9quipe et le statut des interventions de service. Cela entravait la capacit\u00e9 de la direction \u00e0 r\u00e9soudre rapidement les probl\u00e8mes de performance.<\/p>\n\n\n\n
<\/div>\n\n\n\nLa collecte de donn\u00e9es rapide et fiable lors des visites \u00e9tait difficile<\/strong><\/h3>\n\n\n\nApr\u00e8s avoir visit\u00e9 les sites clients, les techniciens de Zeitview devaient saisir de nombreux points de donn\u00e9es concernant le site inspect\u00e9. Parfois, la saisie des donn\u00e9es \u00e9tait retard\u00e9e ou incompl\u00e8te. Cela retardait les rapports destin\u00e9s aux clients et impactait n\u00e9gativement la qualit\u00e9 globale du service.<\/p>\n\n\n\n
<\/div>\n\n\n\nL'absence d'un tableau de bord de performance ralentissait la prise de d\u00e9cision<\/strong><\/h3>\n\n\n\nLa direction de Zeitview ne disposait pas d\u2019un espace unique regroupant les indicateurs de performance terrain offrant une vision en temps r\u00e9el des activit\u00e9s de l\u2019\u00e9quipe terrain. Cela emp\u00eachait la direction de l\u2019entreprise de travailler efficacement. <\/p>\n\n\n\n
<\/div>\n\n\n\nComment Mapsly a aid\u00e9 ?<\/strong><\/h2>\n\n\n\n<\/div>\n\n\n\nZeitview affecte des t\u00e2ches enti\u00e8rement automatis\u00e9es, \u00e9conomisant deux embauches \u00e0 temps plein<\/strong><\/h3>\n\n\n\nZeitview a enti\u00e8rement automatis\u00e9 le processus d'affectation des missions de service sur la plateforme Mapsly. Lorsqu'une mission est pr\u00eate \u00e0 \u00eatre assign\u00e9e, Mapsly trouve automatiquement les techniciens disponibles correspondant aux exigences de la mission et leur envoie un message texte avec une demande d'affectation incluant le lien pour accepter la mission. <\/p>\n\n\n\n
La premi\u00e8re personne qui accepte le travail se voit attribuer la t\u00e2che et re\u00e7oit un SMS de confirmation, tandis que les autres re\u00e7oivent une notification indiquant que la t\u00e2che a \u00e9t\u00e9 attribu\u00e9e et n'est plus disponible. Une fois le travail accept\u00e9, Mapsly envoie \u00e9galement des alertes par e-mail aux membres d'\u00e9quipe appropri\u00e9s.<\/p>\n\n\n\n
\nMapsly a augment\u00e9 la productivit\u00e9 de notre \u00e9quipe de +200 %, bien au-del\u00e0 de nos attentes.<\/em>
\u2014 Erick Lindenberg, Directeur des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\nLes alertes e-mail automatis\u00e9es ont r\u00e9duit le travail administratif, aidant \u00e0 recueillir les donn\u00e9es plus rapidement<\/strong><\/h3>\n\n\n\nGr\u00e2ce aux workflows Mapsly, Zeitview a mis en place plus de 20 alertes par e-mail d\u00e9clench\u00e9es par divers \u00e9v\u00e9nements (ou leur absence), incluant des rappels, des demandes d'informations suppl\u00e9mentaires, des mises \u00e0 jour sur les changements de statut des t\u00e2ches, et plus encore. <\/p>\n\n\n\n
\nL'automatisation des e-mails seule nous a permis d'\u00e9viter d'embaucher 2 coordinateurs d'\u00e9quipe.<\/em>
\u2014 Erick Lindenberg, Directeur des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\n<\/div>\n\n\n\nLes listes de contr\u00f4le des t\u00e2ches ont assur\u00e9 une qualit\u00e9 constante de la collecte des donn\u00e9es lors des visites<\/strong><\/h3>\n\n\n\nEn utilisant les formulaires Mapsly et l'application mobile Mapsly avec le suivi de localisation, Zeitview a mis en place des processus d'enregistrement et de d\u00e9part. Ces derniers garantissent que les techniciens suivent les proc\u00e9dures requises pour chaque intervention de service et collectent ainsi que consignent toutes les donn\u00e9es n\u00e9cessaires. Cette standardisation am\u00e9liore la coh\u00e9rence de la qualit\u00e9 de service et de la collecte des donn\u00e9es, r\u00e9duit les retards, minimise les points de donn\u00e9es manquants, et permet une collecte de donn\u00e9es plus compl\u00e8te lors des visites.<\/p>\n\n\n\n
Par exemple, dans le cadre du processus de paiement, Mapsly enregistre la r\u00e9alisation d'un travail de service, permettant \u00e0 Zeitview de suivre de nouveaux indicateurs de performance tels que la dur\u00e9e r\u00e9elle du travail. Cela am\u00e9liore \u00e9galement la s\u00e9curit\u00e9 en avertissant automatiquement le responsable du technicien en cas de retard \u00e0 l'heure de d\u00e9part.<\/p>\n\n\n\n
<\/div>\n\n\n\nDes tableaux de bord de performance complets ont apport\u00e9 de la transparence et accru l'agilit\u00e9 de l'entreprise<\/strong><\/h3>\n\n\n\nZeitview a utilis\u00e9 Mapsly Analytics pour cr\u00e9er des graphiques et des tableaux de bord avec des indicateurs de performance en temps r\u00e9el pertinents et des donn\u00e9es statistiques. Cela a permis \u00e0 la direction de l'entreprise de s'adapter rapidement \u00e0 l'environnement op\u00e9rationnel changeant, de mieux utiliser les ressources disponibles et d'identifier rapidement les opportunit\u00e9s pour am\u00e9liorer les processus de l'entreprise et le service client.<\/p>\n\n\n\n
\nJ'ai assembl\u00e9 tout le tableau de bord de Zeitview pendant un vol de 3 heures.<\/em>
\u2014 Erick Lindenberg, Directeur des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\nEntre autres choses, ils montrent le nombre de repr\u00e9sentants travaillant sur le site et la quantit\u00e9 de donn\u00e9es qu'ils ont collect\u00e9es.<\/p>\n\n\n\n
<\/div>\n\n\n\n<\/figure>\n\n\n\n<\/div>\n\n\n\nLes ing\u00e9nieurs solutions de Mapsly ont fourni un support crucial en temps r\u00e9el, aidant Zeitview \u00e0 tirer le meilleur parti de Mapsly<\/strong><\/h3>\n\n\n\nLes services d'impl\u00e9mentation le jour m\u00eame de Mapsly, inclus dans l'abonnement sans co\u00fbt suppl\u00e9mentaire, ont jou\u00e9 un r\u00f4le crucial pour maximiser les avantages de la plateforme Mapsly. Cela a permis \u00e0 Zeitview d'am\u00e9liorer progressivement ses processus sans impliquer l'\u00e9quipe informatique, acc\u00e9l\u00e9rant consid\u00e9rablement le rythme d'innovation de l'entreprise.<\/p>\n\n\n\n
<\/div>\n\n\n\n<\/h2>","protected":false},"excerpt":{"rendered":"
D\u00e9couvrez comment Zeitview a utilis\u00e9 Mapsly pour am\u00e9liorer l'efficacit\u00e9 de ses techniciens sur le terrain, offrir un meilleur service, automatiser les t\u00e2ches administratives et \u00e9viter les embauches inutiles ainsi que les co\u00fbts informatiques.<\/p>","protected":false},"featured_media":21414,"template":"","meta":{"_acf_changed":true},"products-and-features":[24,25,26,27],"industries":[28],"class_list":["post-21401","customer-success","type-customer-success","status-publish","has-post-thumbnail","hentry","products-and-features-automation","products-and-features-check-in-and-visit-scripting","products-and-features-mapsly-analytics","products-and-features-optimized-routing","industries-energy-and-utilities"],"acf":[],"yoast_head":"\n
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La collecte de donn\u00e9es rapide et fiable lors des visites \u00e9tait difficile<\/strong><\/h3>\n\n\n\nApr\u00e8s avoir visit\u00e9 les sites clients, les techniciens de Zeitview devaient saisir de nombreux points de donn\u00e9es concernant le site inspect\u00e9. Parfois, la saisie des donn\u00e9es \u00e9tait retard\u00e9e ou incompl\u00e8te. Cela retardait les rapports destin\u00e9s aux clients et impactait n\u00e9gativement la qualit\u00e9 globale du service.<\/p>\n\n\n\n
<\/div>\n\n\n\nL'absence d'un tableau de bord de performance ralentissait la prise de d\u00e9cision<\/strong><\/h3>\n\n\n\nLa direction de Zeitview ne disposait pas d\u2019un espace unique regroupant les indicateurs de performance terrain offrant une vision en temps r\u00e9el des activit\u00e9s de l\u2019\u00e9quipe terrain. Cela emp\u00eachait la direction de l\u2019entreprise de travailler efficacement. <\/p>\n\n\n\n
<\/div>\n\n\n\nComment Mapsly a aid\u00e9 ?<\/strong><\/h2>\n\n\n\n<\/div>\n\n\n\nZeitview affecte des t\u00e2ches enti\u00e8rement automatis\u00e9es, \u00e9conomisant deux embauches \u00e0 temps plein<\/strong><\/h3>\n\n\n\nZeitview a enti\u00e8rement automatis\u00e9 le processus d'affectation des missions de service sur la plateforme Mapsly. Lorsqu'une mission est pr\u00eate \u00e0 \u00eatre assign\u00e9e, Mapsly trouve automatiquement les techniciens disponibles correspondant aux exigences de la mission et leur envoie un message texte avec une demande d'affectation incluant le lien pour accepter la mission. <\/p>\n\n\n\n
La premi\u00e8re personne qui accepte le travail se voit attribuer la t\u00e2che et re\u00e7oit un SMS de confirmation, tandis que les autres re\u00e7oivent une notification indiquant que la t\u00e2che a \u00e9t\u00e9 attribu\u00e9e et n'est plus disponible. Une fois le travail accept\u00e9, Mapsly envoie \u00e9galement des alertes par e-mail aux membres d'\u00e9quipe appropri\u00e9s.<\/p>\n\n\n\n
\nMapsly a augment\u00e9 la productivit\u00e9 de notre \u00e9quipe de +200 %, bien au-del\u00e0 de nos attentes.<\/em>
\u2014 Erick Lindenberg, Directeur des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\nLes alertes e-mail automatis\u00e9es ont r\u00e9duit le travail administratif, aidant \u00e0 recueillir les donn\u00e9es plus rapidement<\/strong><\/h3>\n\n\n\nGr\u00e2ce aux workflows Mapsly, Zeitview a mis en place plus de 20 alertes par e-mail d\u00e9clench\u00e9es par divers \u00e9v\u00e9nements (ou leur absence), incluant des rappels, des demandes d'informations suppl\u00e9mentaires, des mises \u00e0 jour sur les changements de statut des t\u00e2ches, et plus encore. <\/p>\n\n\n\n
\nL'automatisation des e-mails seule nous a permis d'\u00e9viter d'embaucher 2 coordinateurs d'\u00e9quipe.<\/em>
\u2014 Erick Lindenberg, Directeur des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\n<\/div>\n\n\n\nLes listes de contr\u00f4le des t\u00e2ches ont assur\u00e9 une qualit\u00e9 constante de la collecte des donn\u00e9es lors des visites<\/strong><\/h3>\n\n\n\nEn utilisant les formulaires Mapsly et l'application mobile Mapsly avec le suivi de localisation, Zeitview a mis en place des processus d'enregistrement et de d\u00e9part. Ces derniers garantissent que les techniciens suivent les proc\u00e9dures requises pour chaque intervention de service et collectent ainsi que consignent toutes les donn\u00e9es n\u00e9cessaires. Cette standardisation am\u00e9liore la coh\u00e9rence de la qualit\u00e9 de service et de la collecte des donn\u00e9es, r\u00e9duit les retards, minimise les points de donn\u00e9es manquants, et permet une collecte de donn\u00e9es plus compl\u00e8te lors des visites.<\/p>\n\n\n\n
Par exemple, dans le cadre du processus de paiement, Mapsly enregistre la r\u00e9alisation d'un travail de service, permettant \u00e0 Zeitview de suivre de nouveaux indicateurs de performance tels que la dur\u00e9e r\u00e9elle du travail. Cela am\u00e9liore \u00e9galement la s\u00e9curit\u00e9 en avertissant automatiquement le responsable du technicien en cas de retard \u00e0 l'heure de d\u00e9part.<\/p>\n\n\n\n
<\/div>\n\n\n\nDes tableaux de bord de performance complets ont apport\u00e9 de la transparence et accru l'agilit\u00e9 de l'entreprise<\/strong><\/h3>\n\n\n\nZeitview a utilis\u00e9 Mapsly Analytics pour cr\u00e9er des graphiques et des tableaux de bord avec des indicateurs de performance en temps r\u00e9el pertinents et des donn\u00e9es statistiques. Cela a permis \u00e0 la direction de l'entreprise de s'adapter rapidement \u00e0 l'environnement op\u00e9rationnel changeant, de mieux utiliser les ressources disponibles et d'identifier rapidement les opportunit\u00e9s pour am\u00e9liorer les processus de l'entreprise et le service client.<\/p>\n\n\n\n
\nJ'ai assembl\u00e9 tout le tableau de bord de Zeitview pendant un vol de 3 heures.<\/em>
\u2014 Erick Lindenberg, Directeur des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\nEntre autres choses, ils montrent le nombre de repr\u00e9sentants travaillant sur le site et la quantit\u00e9 de donn\u00e9es qu'ils ont collect\u00e9es.<\/p>\n\n\n\n
<\/div>\n\n\n\n<\/figure>\n\n\n\n<\/div>\n\n\n\nLes ing\u00e9nieurs solutions de Mapsly ont fourni un support crucial en temps r\u00e9el, aidant Zeitview \u00e0 tirer le meilleur parti de Mapsly<\/strong><\/h3>\n\n\n\nLes services d'impl\u00e9mentation le jour m\u00eame de Mapsly, inclus dans l'abonnement sans co\u00fbt suppl\u00e9mentaire, ont jou\u00e9 un r\u00f4le crucial pour maximiser les avantages de la plateforme Mapsly. Cela a permis \u00e0 Zeitview d'am\u00e9liorer progressivement ses processus sans impliquer l'\u00e9quipe informatique, acc\u00e9l\u00e9rant consid\u00e9rablement le rythme d'innovation de l'entreprise.<\/p>\n\n\n\n
<\/div>\n\n\n\n<\/h2>","protected":false},"excerpt":{"rendered":"
D\u00e9couvrez comment Zeitview a utilis\u00e9 Mapsly pour am\u00e9liorer l'efficacit\u00e9 de ses techniciens sur le terrain, offrir un meilleur service, automatiser les t\u00e2ches administratives et \u00e9viter les embauches inutiles ainsi que les co\u00fbts informatiques.<\/p>","protected":false},"featured_media":21414,"template":"","meta":{"_acf_changed":true},"products-and-features":[24,25,26,27],"industries":[28],"class_list":["post-21401","customer-success","type-customer-success","status-publish","has-post-thumbnail","hentry","products-and-features-automation","products-and-features-check-in-and-visit-scripting","products-and-features-mapsly-analytics","products-and-features-optimized-routing","industries-energy-and-utilities"],"acf":[],"yoast_head":"\n
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L'absence d'un tableau de bord de performance ralentissait la prise de d\u00e9cision<\/strong><\/h3>\n\n\n\nLa direction de Zeitview ne disposait pas d\u2019un espace unique regroupant les indicateurs de performance terrain offrant une vision en temps r\u00e9el des activit\u00e9s de l\u2019\u00e9quipe terrain. Cela emp\u00eachait la direction de l\u2019entreprise de travailler efficacement. <\/p>\n\n\n\n
<\/div>\n\n\n\nComment Mapsly a aid\u00e9 ?<\/strong><\/h2>\n\n\n\n<\/div>\n\n\n\nZeitview affecte des t\u00e2ches enti\u00e8rement automatis\u00e9es, \u00e9conomisant deux embauches \u00e0 temps plein<\/strong><\/h3>\n\n\n\nZeitview a enti\u00e8rement automatis\u00e9 le processus d'affectation des missions de service sur la plateforme Mapsly. Lorsqu'une mission est pr\u00eate \u00e0 \u00eatre assign\u00e9e, Mapsly trouve automatiquement les techniciens disponibles correspondant aux exigences de la mission et leur envoie un message texte avec une demande d'affectation incluant le lien pour accepter la mission. <\/p>\n\n\n\n
La premi\u00e8re personne qui accepte le travail se voit attribuer la t\u00e2che et re\u00e7oit un SMS de confirmation, tandis que les autres re\u00e7oivent une notification indiquant que la t\u00e2che a \u00e9t\u00e9 attribu\u00e9e et n'est plus disponible. Une fois le travail accept\u00e9, Mapsly envoie \u00e9galement des alertes par e-mail aux membres d'\u00e9quipe appropri\u00e9s.<\/p>\n\n\n\n
\nMapsly a augment\u00e9 la productivit\u00e9 de notre \u00e9quipe de +200 %, bien au-del\u00e0 de nos attentes.<\/em>
\u2014 Erick Lindenberg, Directeur des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\nLes alertes e-mail automatis\u00e9es ont r\u00e9duit le travail administratif, aidant \u00e0 recueillir les donn\u00e9es plus rapidement<\/strong><\/h3>\n\n\n\nGr\u00e2ce aux workflows Mapsly, Zeitview a mis en place plus de 20 alertes par e-mail d\u00e9clench\u00e9es par divers \u00e9v\u00e9nements (ou leur absence), incluant des rappels, des demandes d'informations suppl\u00e9mentaires, des mises \u00e0 jour sur les changements de statut des t\u00e2ches, et plus encore. <\/p>\n\n\n\n
\nL'automatisation des e-mails seule nous a permis d'\u00e9viter d'embaucher 2 coordinateurs d'\u00e9quipe.<\/em>
\u2014 Erick Lindenberg, Directeur des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\n<\/div>\n\n\n\nLes listes de contr\u00f4le des t\u00e2ches ont assur\u00e9 une qualit\u00e9 constante de la collecte des donn\u00e9es lors des visites<\/strong><\/h3>\n\n\n\nEn utilisant les formulaires Mapsly et l'application mobile Mapsly avec le suivi de localisation, Zeitview a mis en place des processus d'enregistrement et de d\u00e9part. Ces derniers garantissent que les techniciens suivent les proc\u00e9dures requises pour chaque intervention de service et collectent ainsi que consignent toutes les donn\u00e9es n\u00e9cessaires. Cette standardisation am\u00e9liore la coh\u00e9rence de la qualit\u00e9 de service et de la collecte des donn\u00e9es, r\u00e9duit les retards, minimise les points de donn\u00e9es manquants, et permet une collecte de donn\u00e9es plus compl\u00e8te lors des visites.<\/p>\n\n\n\n
Par exemple, dans le cadre du processus de paiement, Mapsly enregistre la r\u00e9alisation d'un travail de service, permettant \u00e0 Zeitview de suivre de nouveaux indicateurs de performance tels que la dur\u00e9e r\u00e9elle du travail. Cela am\u00e9liore \u00e9galement la s\u00e9curit\u00e9 en avertissant automatiquement le responsable du technicien en cas de retard \u00e0 l'heure de d\u00e9part.<\/p>\n\n\n\n
<\/div>\n\n\n\nDes tableaux de bord de performance complets ont apport\u00e9 de la transparence et accru l'agilit\u00e9 de l'entreprise<\/strong><\/h3>\n\n\n\nZeitview a utilis\u00e9 Mapsly Analytics pour cr\u00e9er des graphiques et des tableaux de bord avec des indicateurs de performance en temps r\u00e9el pertinents et des donn\u00e9es statistiques. Cela a permis \u00e0 la direction de l'entreprise de s'adapter rapidement \u00e0 l'environnement op\u00e9rationnel changeant, de mieux utiliser les ressources disponibles et d'identifier rapidement les opportunit\u00e9s pour am\u00e9liorer les processus de l'entreprise et le service client.<\/p>\n\n\n\n
\nJ'ai assembl\u00e9 tout le tableau de bord de Zeitview pendant un vol de 3 heures.<\/em>
\u2014 Erick Lindenberg, Directeur des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\nEntre autres choses, ils montrent le nombre de repr\u00e9sentants travaillant sur le site et la quantit\u00e9 de donn\u00e9es qu'ils ont collect\u00e9es.<\/p>\n\n\n\n
<\/div>\n\n\n\n<\/figure>\n\n\n\n<\/div>\n\n\n\nLes ing\u00e9nieurs solutions de Mapsly ont fourni un support crucial en temps r\u00e9el, aidant Zeitview \u00e0 tirer le meilleur parti de Mapsly<\/strong><\/h3>\n\n\n\nLes services d'impl\u00e9mentation le jour m\u00eame de Mapsly, inclus dans l'abonnement sans co\u00fbt suppl\u00e9mentaire, ont jou\u00e9 un r\u00f4le crucial pour maximiser les avantages de la plateforme Mapsly. Cela a permis \u00e0 Zeitview d'am\u00e9liorer progressivement ses processus sans impliquer l'\u00e9quipe informatique, acc\u00e9l\u00e9rant consid\u00e9rablement le rythme d'innovation de l'entreprise.<\/p>\n\n\n\n
<\/div>\n\n\n\n<\/h2>","protected":false},"excerpt":{"rendered":"
D\u00e9couvrez comment Zeitview a utilis\u00e9 Mapsly pour am\u00e9liorer l'efficacit\u00e9 de ses techniciens sur le terrain, offrir un meilleur service, automatiser les t\u00e2ches administratives et \u00e9viter les embauches inutiles ainsi que les co\u00fbts informatiques.<\/p>","protected":false},"featured_media":21414,"template":"","meta":{"_acf_changed":true},"products-and-features":[24,25,26,27],"industries":[28],"class_list":["post-21401","customer-success","type-customer-success","status-publish","has-post-thumbnail","hentry","products-and-features-automation","products-and-features-check-in-and-visit-scripting","products-and-features-mapsly-analytics","products-and-features-optimized-routing","industries-energy-and-utilities"],"acf":[],"yoast_head":"\n
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Comment Mapsly a aid\u00e9 ?<\/strong><\/h2>\n\n\n\n<\/div>\n\n\n\nZeitview affecte des t\u00e2ches enti\u00e8rement automatis\u00e9es, \u00e9conomisant deux embauches \u00e0 temps plein<\/strong><\/h3>\n\n\n\nZeitview a enti\u00e8rement automatis\u00e9 le processus d'affectation des missions de service sur la plateforme Mapsly. Lorsqu'une mission est pr\u00eate \u00e0 \u00eatre assign\u00e9e, Mapsly trouve automatiquement les techniciens disponibles correspondant aux exigences de la mission et leur envoie un message texte avec une demande d'affectation incluant le lien pour accepter la mission. <\/p>\n\n\n\n
La premi\u00e8re personne qui accepte le travail se voit attribuer la t\u00e2che et re\u00e7oit un SMS de confirmation, tandis que les autres re\u00e7oivent une notification indiquant que la t\u00e2che a \u00e9t\u00e9 attribu\u00e9e et n'est plus disponible. Une fois le travail accept\u00e9, Mapsly envoie \u00e9galement des alertes par e-mail aux membres d'\u00e9quipe appropri\u00e9s.<\/p>\n\n\n\n
\nMapsly a augment\u00e9 la productivit\u00e9 de notre \u00e9quipe de +200 %, bien au-del\u00e0 de nos attentes.<\/em>
\u2014 Erick Lindenberg, Directeur des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\nLes alertes e-mail automatis\u00e9es ont r\u00e9duit le travail administratif, aidant \u00e0 recueillir les donn\u00e9es plus rapidement<\/strong><\/h3>\n\n\n\nGr\u00e2ce aux workflows Mapsly, Zeitview a mis en place plus de 20 alertes par e-mail d\u00e9clench\u00e9es par divers \u00e9v\u00e9nements (ou leur absence), incluant des rappels, des demandes d'informations suppl\u00e9mentaires, des mises \u00e0 jour sur les changements de statut des t\u00e2ches, et plus encore. <\/p>\n\n\n\n
\nL'automatisation des e-mails seule nous a permis d'\u00e9viter d'embaucher 2 coordinateurs d'\u00e9quipe.<\/em>
\u2014 Erick Lindenberg, Directeur des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\n<\/div>\n\n\n\nLes listes de contr\u00f4le des t\u00e2ches ont assur\u00e9 une qualit\u00e9 constante de la collecte des donn\u00e9es lors des visites<\/strong><\/h3>\n\n\n\nEn utilisant les formulaires Mapsly et l'application mobile Mapsly avec le suivi de localisation, Zeitview a mis en place des processus d'enregistrement et de d\u00e9part. Ces derniers garantissent que les techniciens suivent les proc\u00e9dures requises pour chaque intervention de service et collectent ainsi que consignent toutes les donn\u00e9es n\u00e9cessaires. Cette standardisation am\u00e9liore la coh\u00e9rence de la qualit\u00e9 de service et de la collecte des donn\u00e9es, r\u00e9duit les retards, minimise les points de donn\u00e9es manquants, et permet une collecte de donn\u00e9es plus compl\u00e8te lors des visites.<\/p>\n\n\n\n
Par exemple, dans le cadre du processus de paiement, Mapsly enregistre la r\u00e9alisation d'un travail de service, permettant \u00e0 Zeitview de suivre de nouveaux indicateurs de performance tels que la dur\u00e9e r\u00e9elle du travail. Cela am\u00e9liore \u00e9galement la s\u00e9curit\u00e9 en avertissant automatiquement le responsable du technicien en cas de retard \u00e0 l'heure de d\u00e9part.<\/p>\n\n\n\n
<\/div>\n\n\n\nDes tableaux de bord de performance complets ont apport\u00e9 de la transparence et accru l'agilit\u00e9 de l'entreprise<\/strong><\/h3>\n\n\n\nZeitview a utilis\u00e9 Mapsly Analytics pour cr\u00e9er des graphiques et des tableaux de bord avec des indicateurs de performance en temps r\u00e9el pertinents et des donn\u00e9es statistiques. Cela a permis \u00e0 la direction de l'entreprise de s'adapter rapidement \u00e0 l'environnement op\u00e9rationnel changeant, de mieux utiliser les ressources disponibles et d'identifier rapidement les opportunit\u00e9s pour am\u00e9liorer les processus de l'entreprise et le service client.<\/p>\n\n\n\n
\nJ'ai assembl\u00e9 tout le tableau de bord de Zeitview pendant un vol de 3 heures.<\/em>
\u2014 Erick Lindenberg, Directeur des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\nEntre autres choses, ils montrent le nombre de repr\u00e9sentants travaillant sur le site et la quantit\u00e9 de donn\u00e9es qu'ils ont collect\u00e9es.<\/p>\n\n\n\n
<\/div>\n\n\n\n<\/figure>\n\n\n\n<\/div>\n\n\n\nLes ing\u00e9nieurs solutions de Mapsly ont fourni un support crucial en temps r\u00e9el, aidant Zeitview \u00e0 tirer le meilleur parti de Mapsly<\/strong><\/h3>\n\n\n\nLes services d'impl\u00e9mentation le jour m\u00eame de Mapsly, inclus dans l'abonnement sans co\u00fbt suppl\u00e9mentaire, ont jou\u00e9 un r\u00f4le crucial pour maximiser les avantages de la plateforme Mapsly. Cela a permis \u00e0 Zeitview d'am\u00e9liorer progressivement ses processus sans impliquer l'\u00e9quipe informatique, acc\u00e9l\u00e9rant consid\u00e9rablement le rythme d'innovation de l'entreprise.<\/p>\n\n\n\n
<\/div>\n\n\n\n<\/h2>","protected":false},"excerpt":{"rendered":"
D\u00e9couvrez comment Zeitview a utilis\u00e9 Mapsly pour am\u00e9liorer l'efficacit\u00e9 de ses techniciens sur le terrain, offrir un meilleur service, automatiser les t\u00e2ches administratives et \u00e9viter les embauches inutiles ainsi que les co\u00fbts informatiques.<\/p>","protected":false},"featured_media":21414,"template":"","meta":{"_acf_changed":true},"products-and-features":[24,25,26,27],"industries":[28],"class_list":["post-21401","customer-success","type-customer-success","status-publish","has-post-thumbnail","hentry","products-and-features-automation","products-and-features-check-in-and-visit-scripting","products-and-features-mapsly-analytics","products-and-features-optimized-routing","industries-energy-and-utilities"],"acf":[],"yoast_head":"\n
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Zeitview affecte des t\u00e2ches enti\u00e8rement automatis\u00e9es, \u00e9conomisant deux embauches \u00e0 temps plein<\/strong><\/h3>\n\n\n\nZeitview a enti\u00e8rement automatis\u00e9 le processus d'affectation des missions de service sur la plateforme Mapsly. Lorsqu'une mission est pr\u00eate \u00e0 \u00eatre assign\u00e9e, Mapsly trouve automatiquement les techniciens disponibles correspondant aux exigences de la mission et leur envoie un message texte avec une demande d'affectation incluant le lien pour accepter la mission. <\/p>\n\n\n\n
La premi\u00e8re personne qui accepte le travail se voit attribuer la t\u00e2che et re\u00e7oit un SMS de confirmation, tandis que les autres re\u00e7oivent une notification indiquant que la t\u00e2che a \u00e9t\u00e9 attribu\u00e9e et n'est plus disponible. Une fois le travail accept\u00e9, Mapsly envoie \u00e9galement des alertes par e-mail aux membres d'\u00e9quipe appropri\u00e9s.<\/p>\n\n\n\n
\nMapsly a augment\u00e9 la productivit\u00e9 de notre \u00e9quipe de +200 %, bien au-del\u00e0 de nos attentes.<\/em>
\u2014 Erick Lindenberg, Directeur des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\nLes alertes e-mail automatis\u00e9es ont r\u00e9duit le travail administratif, aidant \u00e0 recueillir les donn\u00e9es plus rapidement<\/strong><\/h3>\n\n\n\nGr\u00e2ce aux workflows Mapsly, Zeitview a mis en place plus de 20 alertes par e-mail d\u00e9clench\u00e9es par divers \u00e9v\u00e9nements (ou leur absence), incluant des rappels, des demandes d'informations suppl\u00e9mentaires, des mises \u00e0 jour sur les changements de statut des t\u00e2ches, et plus encore. <\/p>\n\n\n\n
\nL'automatisation des e-mails seule nous a permis d'\u00e9viter d'embaucher 2 coordinateurs d'\u00e9quipe.<\/em>
\u2014 Erick Lindenberg, Directeur des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\n<\/div>\n\n\n\nLes listes de contr\u00f4le des t\u00e2ches ont assur\u00e9 une qualit\u00e9 constante de la collecte des donn\u00e9es lors des visites<\/strong><\/h3>\n\n\n\nEn utilisant les formulaires Mapsly et l'application mobile Mapsly avec le suivi de localisation, Zeitview a mis en place des processus d'enregistrement et de d\u00e9part. Ces derniers garantissent que les techniciens suivent les proc\u00e9dures requises pour chaque intervention de service et collectent ainsi que consignent toutes les donn\u00e9es n\u00e9cessaires. Cette standardisation am\u00e9liore la coh\u00e9rence de la qualit\u00e9 de service et de la collecte des donn\u00e9es, r\u00e9duit les retards, minimise les points de donn\u00e9es manquants, et permet une collecte de donn\u00e9es plus compl\u00e8te lors des visites.<\/p>\n\n\n\n
Par exemple, dans le cadre du processus de paiement, Mapsly enregistre la r\u00e9alisation d'un travail de service, permettant \u00e0 Zeitview de suivre de nouveaux indicateurs de performance tels que la dur\u00e9e r\u00e9elle du travail. Cela am\u00e9liore \u00e9galement la s\u00e9curit\u00e9 en avertissant automatiquement le responsable du technicien en cas de retard \u00e0 l'heure de d\u00e9part.<\/p>\n\n\n\n
<\/div>\n\n\n\nDes tableaux de bord de performance complets ont apport\u00e9 de la transparence et accru l'agilit\u00e9 de l'entreprise<\/strong><\/h3>\n\n\n\nZeitview a utilis\u00e9 Mapsly Analytics pour cr\u00e9er des graphiques et des tableaux de bord avec des indicateurs de performance en temps r\u00e9el pertinents et des donn\u00e9es statistiques. Cela a permis \u00e0 la direction de l'entreprise de s'adapter rapidement \u00e0 l'environnement op\u00e9rationnel changeant, de mieux utiliser les ressources disponibles et d'identifier rapidement les opportunit\u00e9s pour am\u00e9liorer les processus de l'entreprise et le service client.<\/p>\n\n\n\n
\nJ'ai assembl\u00e9 tout le tableau de bord de Zeitview pendant un vol de 3 heures.<\/em>
\u2014 Erick Lindenberg, Directeur des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\nEntre autres choses, ils montrent le nombre de repr\u00e9sentants travaillant sur le site et la quantit\u00e9 de donn\u00e9es qu'ils ont collect\u00e9es.<\/p>\n\n\n\n
<\/div>\n\n\n\n<\/figure>\n\n\n\n<\/div>\n\n\n\nLes ing\u00e9nieurs solutions de Mapsly ont fourni un support crucial en temps r\u00e9el, aidant Zeitview \u00e0 tirer le meilleur parti de Mapsly<\/strong><\/h3>\n\n\n\nLes services d'impl\u00e9mentation le jour m\u00eame de Mapsly, inclus dans l'abonnement sans co\u00fbt suppl\u00e9mentaire, ont jou\u00e9 un r\u00f4le crucial pour maximiser les avantages de la plateforme Mapsly. Cela a permis \u00e0 Zeitview d'am\u00e9liorer progressivement ses processus sans impliquer l'\u00e9quipe informatique, acc\u00e9l\u00e9rant consid\u00e9rablement le rythme d'innovation de l'entreprise.<\/p>\n\n\n\n
<\/div>\n\n\n\n<\/h2>","protected":false},"excerpt":{"rendered":"
D\u00e9couvrez comment Zeitview a utilis\u00e9 Mapsly pour am\u00e9liorer l'efficacit\u00e9 de ses techniciens sur le terrain, offrir un meilleur service, automatiser les t\u00e2ches administratives et \u00e9viter les embauches inutiles ainsi que les co\u00fbts informatiques.<\/p>","protected":false},"featured_media":21414,"template":"","meta":{"_acf_changed":true},"products-and-features":[24,25,26,27],"industries":[28],"class_list":["post-21401","customer-success","type-customer-success","status-publish","has-post-thumbnail","hentry","products-and-features-automation","products-and-features-check-in-and-visit-scripting","products-and-features-mapsly-analytics","products-and-features-optimized-routing","industries-energy-and-utilities"],"acf":[],"yoast_head":"\n
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Mapsly a augment\u00e9 la productivit\u00e9 de notre \u00e9quipe de +200 %, bien au-del\u00e0 de nos attentes.<\/em> Gr\u00e2ce aux workflows Mapsly, Zeitview a mis en place plus de 20 alertes par e-mail d\u00e9clench\u00e9es par divers \u00e9v\u00e9nements (ou leur absence), incluant des rappels, des demandes d'informations suppl\u00e9mentaires, des mises \u00e0 jour sur les changements de statut des t\u00e2ches, et plus encore. <\/p>\n\n\n\n L'automatisation des e-mails seule nous a permis d'\u00e9viter d'embaucher 2 coordinateurs d'\u00e9quipe.<\/em> En utilisant les formulaires Mapsly et l'application mobile Mapsly avec le suivi de localisation, Zeitview a mis en place des processus d'enregistrement et de d\u00e9part. Ces derniers garantissent que les techniciens suivent les proc\u00e9dures requises pour chaque intervention de service et collectent ainsi que consignent toutes les donn\u00e9es n\u00e9cessaires. Cette standardisation am\u00e9liore la coh\u00e9rence de la qualit\u00e9 de service et de la collecte des donn\u00e9es, r\u00e9duit les retards, minimise les points de donn\u00e9es manquants, et permet une collecte de donn\u00e9es plus compl\u00e8te lors des visites.<\/p>\n\n\n\n Par exemple, dans le cadre du processus de paiement, Mapsly enregistre la r\u00e9alisation d'un travail de service, permettant \u00e0 Zeitview de suivre de nouveaux indicateurs de performance tels que la dur\u00e9e r\u00e9elle du travail. Cela am\u00e9liore \u00e9galement la s\u00e9curit\u00e9 en avertissant automatiquement le responsable du technicien en cas de retard \u00e0 l'heure de d\u00e9part.<\/p>\n\n\n\n Zeitview a utilis\u00e9 Mapsly Analytics pour cr\u00e9er des graphiques et des tableaux de bord avec des indicateurs de performance en temps r\u00e9el pertinents et des donn\u00e9es statistiques. Cela a permis \u00e0 la direction de l'entreprise de s'adapter rapidement \u00e0 l'environnement op\u00e9rationnel changeant, de mieux utiliser les ressources disponibles et d'identifier rapidement les opportunit\u00e9s pour am\u00e9liorer les processus de l'entreprise et le service client.<\/p>\n\n\n\n J'ai assembl\u00e9 tout le tableau de bord de Zeitview pendant un vol de 3 heures.<\/em> Entre autres choses, ils montrent le nombre de repr\u00e9sentants travaillant sur le site et la quantit\u00e9 de donn\u00e9es qu'ils ont collect\u00e9es.<\/p>\n\n\n\n Les services d'impl\u00e9mentation le jour m\u00eame de Mapsly, inclus dans l'abonnement sans co\u00fbt suppl\u00e9mentaire, ont jou\u00e9 un r\u00f4le crucial pour maximiser les avantages de la plateforme Mapsly. Cela a permis \u00e0 Zeitview d'am\u00e9liorer progressivement ses processus sans impliquer l'\u00e9quipe informatique, acc\u00e9l\u00e9rant consid\u00e9rablement le rythme d'innovation de l'entreprise.<\/p>\n\n\n\n D\u00e9couvrez comment Zeitview a utilis\u00e9 Mapsly pour am\u00e9liorer l'efficacit\u00e9 de ses techniciens sur le terrain, offrir un meilleur service, automatiser les t\u00e2ches administratives et \u00e9viter les embauches inutiles ainsi que les co\u00fbts informatiques.<\/p>","protected":false},"featured_media":21414,"template":"","meta":{"_acf_changed":true},"products-and-features":[24,25,26,27],"industries":[28],"class_list":["post-21401","customer-success","type-customer-success","status-publish","has-post-thumbnail","hentry","products-and-features-automation","products-and-features-check-in-and-visit-scripting","products-and-features-mapsly-analytics","products-and-features-optimized-routing","industries-energy-and-utilities"],"acf":[],"yoast_head":"\n
\u2014 Erick Lindenberg, Directeur des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\nLes alertes e-mail automatis\u00e9es ont r\u00e9duit le travail administratif, aidant \u00e0 recueillir les donn\u00e9es plus rapidement<\/strong><\/h3>\n\n\n\n
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\u2014 Erick Lindenberg, Directeur des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\nLes listes de contr\u00f4le des t\u00e2ches ont assur\u00e9 une qualit\u00e9 constante de la collecte des donn\u00e9es lors des visites<\/strong><\/h3>\n\n\n\n
Des tableaux de bord de performance complets ont apport\u00e9 de la transparence et accru l'agilit\u00e9 de l'entreprise<\/strong><\/h3>\n\n\n\n
\n
\u2014 Erick Lindenberg, Directeur des op\u00e9rations<\/p>\n<\/blockquote>\n\n\n\nLes ing\u00e9nieurs solutions de Mapsly ont fourni un support crucial en temps r\u00e9el, aidant Zeitview \u00e0 tirer le meilleur parti de Mapsly<\/strong><\/h3>\n\n\n\n
<\/h2>","protected":false},"excerpt":{"rendered":"