{"id":20811,"date":"2025-02-07T15:36:12","date_gmt":"2025-02-07T12:36:12","guid":{"rendered":"https:\/\/mapsly.comcareers\/senior-ai-ml-engineer\/"},"modified":"2026-08-26T18:54:53","modified_gmt":"2026-08-26T15:54:53","slug":"enterprise-customer-success-manager-onboarding-expansion","status":"publish","type":"vacancy","link":"https:\/\/mapsly.com\/es\/careers\/enterprise-customer-success-manager-onboarding-expansion\/","title":{"rendered":"Gerente de \u00c9xito del Cliente Enterprise (Incorporaci\u00f3n &#038; Expansi\u00f3n)"},"content":{"rendered":"<p class=\"wp-block-paragraph\" data-renderer-start-pos=\"7728\"><strong data-renderer-mark=\"true\">Acerca de Mapsly<\/strong><\/p>\r\n<p data-renderer-start-pos=\"7742\">Mapsly es una plataforma de geo-inteligencia y operaciones de campo nativa de AI. Se conecta de forma nativa con Salesforce, HubSpot, Zoho, Pipedrive, Creatio,, <a class=\"_2hGPVj98eZ _2i3C1kYbGa _2kH23qT6kp _1ubuxonXvL _34b3D2vc3e _1NDpvb6wH8 _2wtOC9vc3e _3e11vU6wH8 _0hSAgbHZdu _00uqCY98eZ _3xtjKN0Rl6 _0H9qDF6wH8 _24h04i2Njc _1mT5xdRAKS _0WKd3G4z3T _0bjKvDcjp5 _1UtDYzM7Tp _32C2rk98eZ _0i9AWA0Rl6 _0mm6KQ6wH8 _10n1R5M7Tp _0DCa9D98eZ _3932vvYbGa _02cRtH6wH8 _0clgaMM7Tp _3WzCGi98eZ _0NqVRtYbGa _3BKYwu6wH8 _0CMRbkAwSC _2nTuUYWfPD _3ADzdEWfPD _1warJ9WfPD _4scvAwWyeI\" title=\"http:\/\/monday.com\" href=\"http:\/\/monday.com\/\" data-renderer-mark=\"true\" data-is-router-link=\"false\" data-testid=\"link-with-safety\">monday.com<\/a>, Smartsheet, Airtable y otros CRM y plataformas de trabajo l\u00edderes \u2014 replica autom\u00e1ticamente el modelo de datos de cada cliente, incluidos objetos y campos personalizados \u2014 y ofrece a los equipos de campo un mapa en vivo para planificar territorios, optimizar rutas y gestionar su d\u00eda. Con Mapsly AI, los representantes hablan y su CRM se actualiza solo, mientras AI planifica, gu\u00eda y hace seguimiento. Mapsly cuenta con certificaci\u00f3n SOC 2 Type II y presta servicio a equipos de ventas y servicio de campo en todo el mundo.<\/p>\r\n<p data-renderer-start-pos=\"8325\"><strong data-renderer-mark=\"true\">El rol<\/strong><\/p>\r\n<p class=\"\" data-renderer-start-pos=\"8335\">A medida que las organizaciones m\u00e1s grandes implementan Mapsly para cientos de representantes de campo, necesitan m\u00e1s que un gran software: planes de implementaci\u00f3n, revisiones de seguridad, despliegues por fases e informes ejecutivos. Ser\u00e1s responsable del recorrido del cliente Enterprise desde el contrato firmado hasta la renovaci\u00f3n \u2014 coordinando una incorporaci\u00f3n de primer nivel, realizando revisiones de negocio con patrocinadores ejecutivos y garantizando que cada cuenta Enterprise logre mejoras medibles en la productividad de campo.<\/p>\r\n<p data-renderer-start-pos=\"8774\"><strong data-renderer-mark=\"true\">Qu\u00e9 har\u00e1<\/strong><\/p>\r\n<ul class=\"ak-ul\" data-indent-level=\"1\">\r\n<li>\r\n<p data-renderer-start-pos=\"8792\"><strong data-renderer-mark=\"true\">Onboarding Enterprise propio<\/strong>: planes de implementaci\u00f3n con hitos, despliegues por fases en equipos y regiones, y capacitaci\u00f3n de administradores<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"8919\"><strong data-renderer-mark=\"true\">Seguridad y compras de Shepherd<\/strong>: coordinar informes SOC 2, DPAs y cuestionarios de seguridad con nuestros recursos de cumplimiento para que las revisiones avancen r\u00e1pido<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9068\"><strong data-renderer-mark=\"true\">Realice revisiones ejecutivas del negocio<\/strong>: an\u00e1lisis de adopci\u00f3n, informes de ROI, y alineaci\u00f3n de la hoja de ruta con los patrocinadores<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9174\"><strong data-renderer-mark=\"true\">Coordinar especialistas<\/strong>: involucrar a los ingenieros de soluciones para automatizaciones e integraciones personalizadas en los momentos adecuados<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9291\"><strong data-renderer-mark=\"true\">Retenci\u00f3n y expansi\u00f3n propias<\/strong> en todo el libro empresarial<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-renderer-start-pos=\"9349\"><strong data-renderer-mark=\"true\">Lo que buscamos<\/strong><\/p>\r\n<ul class=\"ak-ul\" data-indent-level=\"1\">\r\n<li>\r\n<p data-renderer-start-pos=\"9375\"><strong data-renderer-mark=\"true\">Experiencia en \u00e9xito del cliente o incorporaci\u00f3n en Enterprise B2B SaaS<\/strong> con implementaciones de varios cientos de puestos,<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9476\"><strong data-renderer-mark=\"true\">Rigor en la gesti\u00f3n de programas<\/strong>: planes, responsables, fechas, y seguimiento constante<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9557\"><strong data-renderer-mark=\"true\">Presencia ejecutiva<\/strong> y comunicaci\u00f3n escrita clara y concisa,<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9611\"><strong data-renderer-mark=\"true\">Comodidad con los datos<\/strong>: m\u00e9tricas de adopci\u00f3n, anal\u00edticas de uso, narrativas de ROI<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9683\"><strong data-renderer-mark=\"true\">Familiaridad con los procesos de seguridad y compras<\/strong>; conocimientos del ecosistema CRM son una ventaja<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-renderer-start-pos=\"9770\"><strong data-renderer-mark=\"true\">\u00bfPor qu\u00e9 Mapsly?<\/strong><\/p>\r\n<ul class=\"ak-ul\" data-indent-level=\"1\">\r\n<li>\r\n<p data-renderer-start-pos=\"9785\"><strong data-renderer-mark=\"true\">Enterprise es nuestro segmento de m\u00e1s r\u00e1pido crecimiento,<\/strong> \u2014 crear\u00e1 el manual operativo, no lo heredar\u00e1<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9874\"><strong data-renderer-mark=\"true\">El servicio premium es el est\u00e1ndar<\/strong>, y contar\u00e1s con el equipo de Solutions Engineering para entregarlo<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9968\"><strong data-renderer-mark=\"true\">L\u00ednea directa con el fundador<\/strong> y el equipo de producto,<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"10015\"><strong data-renderer-mark=\"true\">Remoto primero<\/strong> con horarios flexibles<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-renderer-start-pos=\"10051\"><strong data-renderer-mark=\"true\">C\u00f3mo aplicar<\/strong><\/p>\r\n<p data-renderer-start-pos=\"10065\">Env\u00ede su curr\u00edculum y una breve descripci\u00f3n de una implementaci\u00f3n empresarial que haya liderado a, <a class=\"_2hGPVj98eZ _2i3C1kYbGa _2kH23qT6kp _1ubuxonXvL _34b3D2vc3e _1NDpvb6wH8 _2wtOC9vc3e _3e11vU6wH8 _0hSAgbHZdu _00uqCY98eZ _3xtjKN0Rl6 _0H9qDF6wH8 _24h04i2Njc _1mT5xdRAKS _0WKd3G4z3T _0bjKvDcjp5 _1UtDYzM7Tp _32C2rk98eZ _0i9AWA0Rl6 _0mm6KQ6wH8 _10n1R5M7Tp _0DCa9D98eZ _3932vvYbGa _02cRtH6wH8 _0clgaMM7Tp _3WzCGi98eZ _0NqVRtYbGa _3BKYwu6wH8 _0CMRbkAwSC _2nTuUYWfPD _3ADzdEWfPD _1warJ9WfPD _4scvAwWyeI\" title=\"mailto:hr@mapsly.com\" href=\"mailto:hr@mapsly.com\" data-renderer-mark=\"true\" data-is-router-link=\"false\" data-testid=\"link-with-safety\">hr@mapsly.com<\/a>.<\/p>","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false},"class_list":["post-20811","vacancy","type-vacancy","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Enterprise Customer Success Manager (Onboarding &amp; 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