{"id":21401,"date":"2024-06-17T14:55:46","date_gmt":"2024-06-17T11:55:46","guid":{"rendered":"https:\/\/mapsly.comcustomer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/"},"modified":"2025-10-28T12:07:56","modified_gmt":"2025-10-28T09:07:56","slug":"how-zeitview-tripled-its-service-teams-productivity-using-mapsly","status":"publish","type":"customer-success","link":"https:\/\/mapsly.com\/es\/customer-success-stories\/how-zeitview-tripled-its-service-teams-productivity-using-mapsly\/","title":{"rendered":"C\u00f3mo Zeitview triplic\u00f3 la productividad de su equipo de servicio usando Mapsly"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Acerca de Zeitview<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Zeitview utiliza software de inspecci\u00f3n de vanguardia y tecnolog\u00eda de captura de datos visuales para realizar inspecciones de activos de energ\u00eda e infraestructura en m\u00e1s de 60 pa\u00edses. Ofrecen inspecciones m\u00e1s seguras, r\u00e1pidas y rentables con alta precisi\u00f3n.<\/p>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>El desaf\u00edo<\/strong><\/h2>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>La distribuci\u00f3n manual de trabajos de servicio era muy laboriosa<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Los despachadores de Zeitview asignan trabajos de servicio a los t\u00e9cnicos seg\u00fan su disponibilidad y ubicaci\u00f3n. Antes de Mapsly, era necesario llamar a cada t\u00e9cnico para comprobar su disponibilidad, lo que requer\u00eda mucho trabajo,<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Falta de visibilidad sobre las actividades de campo<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Antes de implementar Mapsly, Zeitview carec\u00eda de una forma de supervisar la ubicaci\u00f3n en tiempo real del equipo y el estado de los trabajos de servicio. Esto dificultaba la capacidad de la gerencia para resolver r\u00e1pidamente los problemas de rendimiento.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>La recopilaci\u00f3n de datos r\u00e1pida y fiable durante las visitas era un desaf\u00edo,<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Despu\u00e9s de visitar las instalaciones de los clientes, los t\u00e9cnicos de Zeitview ten\u00edan que introducir muchos datos sobre el sitio inspeccionado. A veces, la introducci\u00f3n de datos se retrasaba o los datos introducidos estaban incompletos. Esto retrasaba los informes para los clientes y afectaba negativamente a la calidad general del servicio.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>La falta de un panel de rendimiento estaba ralentizando la toma de decisiones,<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">La direcci\u00f3n de Zeitview carec\u00eda de un \u00fanico lugar con m\u00e9tricas de rendimiento en campo que proporcionara informaci\u00f3n en tiempo real sobre las actividades del equipo de campo. Esto imped\u00eda que la direcci\u00f3n de la empresa trabajara de manera eficiente.&nbsp;<\/p>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u00bfC\u00f3mo ayud\u00f3 Mapsly?<\/strong><\/h2>\n\n\n\n<div style=\"height:14px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Zeitview automatiz\u00f3 por completo las asignaciones de trabajos y ahorr\u00f3 dos contrataciones a tiempo completo<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Zeitview automatiz\u00f3 por completo el proceso de asignaci\u00f3n de trabajos de servicio en la plataforma Mapsly. Cuando un trabajo est\u00e1 listo para ser asignado, Mapsly encuentra autom\u00e1ticamente t\u00e9cnicos disponibles que cumplen con los requisitos del trabajo y les env\u00eda un SMS con una solicitud de asignaci\u00f3n y el enlace para aceptar el trabajo.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Quien acepte el trabajo primero tiene asignado el trabajo y recibe la confirmaci\u00f3n por mensaje de texto, mientras que los dem\u00e1s reciben una notificaci\u00f3n de que el trabajo ha sido asignado y ya no est\u00e1 disponible. Una vez aceptado el trabajo, Mapsly tambi\u00e9n env\u00eda alertas por correo electr\u00f3nico a los miembros del equipo correspondientes.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><em>Mapsly aument\u00f3 la productividad de nuestro equipo en +200%, mucho m\u00e1s all\u00e1 de nuestras expectativas.<\/em><br>\u2014 Erick Lindenberg, Gerente de Operaciones,<\/p>\n<\/blockquote>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Las alertas autom\u00e1ticas por correo electr\u00f3nico redujeron el trabajo administrativo, lo que ayud\u00f3 a recopilar datos m\u00e1s r\u00e1pido<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Con los flujos de trabajo de Mapsly, Zeitview ha implementado m\u00e1s de 20 alertas por correo electr\u00f3nico que se activan por diversos eventos (o la ausencia de ellos), incluidos recordatorios, solicitudes de informaci\u00f3n adicional, actualizaciones sobre cambios en el estado del trabajo y m\u00e1s.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><em>Solo la automatizaci\u00f3n del correo electr\u00f3nico nos permiti\u00f3 evitar contratar a 2 coordinadores de equipo.<\/em><br>\u2014 Erick Lindenberg, Gerente de Operaciones,<\/p>\n<\/blockquote>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Las listas de verificaci\u00f3n de trabajos garantizaron una calidad constante en la recopilaci\u00f3n de datos durante las visitas,<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Con Mapsly Forms y la aplicaci\u00f3n m\u00f3vil de Mapsly con seguimiento de ubicaci\u00f3n, Zeitview ha implementado procesos de check-in y check-out. Estos garantizan que los t\u00e9cnicos sigan los procedimientos requeridos para cada trabajo de servicio y recopilen y registren todos los datos necesarios. Esta estandarizaci\u00f3n mejora la consistencia en la calidad del servicio y la recopilaci\u00f3n de datos, reduce los retrasos, minimiza los puntos de datos faltantes y permite una recopilaci\u00f3n de datos m\u00e1s completa durante las visitas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Por ejemplo, como parte del proceso de check-out, Mapsly registra la finalizaci\u00f3n de un trabajo de servicio, lo que permite a Zeitview supervisar nuevas m\u00e9tricas de rendimiento, como la duraci\u00f3n real del trabajo. Esto tambi\u00e9n mejora la seguridad al notificar autom\u00e1ticamente al gerente de un t\u00e9cnico si hay un retraso al registrar la salida.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Los paneles de rendimiento integrales proporcionaron transparencia y aumentaron la agilidad de la empresa,<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Zeitview utiliz\u00f3 Mapsly Analytics para crear gr\u00e1ficos y paneles con m\u00e9tricas de rendimiento en tiempo real relevantes y datos estad\u00edsticos. Esto permiti\u00f3 a la direcci\u00f3n de la empresa adaptarse r\u00e1pidamente al entorno operativo cambiante, utilizar mejor los recursos disponibles e identificar y aprovechar r\u00e1pidamente oportunidades para mejorar los procesos de la empresa y el servicio al cliente.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><em>Prepar\u00e9 todo el panel de control de Zeitview en un vuelo de 3 horas.<\/em><br>\u2014 Erick Lindenberg, Gerente de Operaciones,<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Entre otras cosas, muestran el n\u00famero de representantes que trabajan en el sitio y la cantidad de datos que han recopilado.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/docsz\/AD_4nXdxhmrDqOWjlcFMW-gp_wbgmt9otQbahb7_wjHg-LhmiZncPfDkfQ11Z8DPkl8-AIasy92ni7ckhOe09gfg81GsyV_Kru5QFKu1bRFJieFLKPTiMzmEU_-OOk-MaNg78tUOhE7TV6wKGadlfZzd2r9vZj8?key=tRtkoWV0ugSSc6GrPNkETQ\" alt=\"panel de zeitview en mapsly\"\/><\/figure>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Los ingenieros de soluciones de Mapsly proporcionaron soporte crucial en tiempo real, ayudando a Zeitview a sacar el m\u00e1ximo partido de Mapsly<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Los servicios de implementaci\u00f3n en el mismo d\u00eda de Mapsly, incluidos en la suscripci\u00f3n sin coste adicional, desempe\u00f1aron un papel crucial para maximizar los beneficios de la plataforma Mapsly. Esto permiti\u00f3 a Zeitview mejorar sus procesos de forma incremental sin involucrar al equipo de TI, acelerando significativamente el ritmo de innovaci\u00f3n de la empresa.<\/p>\n\n\n\n<div style=\"height:45px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><\/h2>","protected":false},"excerpt":{"rendered":"<p>Descubra c\u00f3mo Zeitview us\u00f3 Mapsly para aumentar la eficiencia de sus t\u00e9cnicos de campo, ofrecer un mejor servicio, automatizar tareas administrativas y evitar contrataciones y costes de TI innecesarios.<\/p>","protected":false},"featured_media":21414,"template":"","meta":{"_acf_changed":true},"products-and-features":[24,25,26,27],"industries":[28],"class_list":["post-21401","customer-success","type-customer-success","status-publish","has-post-thumbnail","hentry","products-and-features-automation","products-and-features-check-in-and-visit-scripting","products-and-features-mapsly-analytics","products-and-features-optimized-routing","industries-energy-and-utilities"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - 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