{"id":20811,"date":"2025-02-07T15:36:12","date_gmt":"2025-02-07T12:36:12","guid":{"rendered":"https:\/\/mapsly.comcareers\/senior-ai-ml-engineer\/"},"modified":"2026-08-26T18:54:53","modified_gmt":"2026-08-26T15:54:53","slug":"enterprise-customer-success-manager-onboarding-expansion","status":"publish","type":"vacancy","link":"https:\/\/mapsly.com\/de\/careers\/enterprise-customer-success-manager-onboarding-expansion\/","title":{"rendered":"Enterprise Customer Success Manager (Onboarding &#038; Expansion)"},"content":{"rendered":"<p class=\"wp-block-paragraph\" data-renderer-start-pos=\"7728\"><strong data-renderer-mark=\"true\">\u00dcber Mapsly<\/strong><\/p>\r\n<p data-renderer-start-pos=\"7742\">Mapsly ist eine AI-native Geo-Intelligence- und Au\u00dfendienstplattform. Sie verbindet sich nativ mit Salesforce, HubSpot, Zoho, Pipedrive, Creatio,, <a class=\"_2hGPVj98eZ _2i3C1kYbGa _2kH23qT6kp _1ubuxonXvL _34b3D2vc3e _1NDpvb6wH8 _2wtOC9vc3e _3e11vU6wH8 _0hSAgbHZdu _00uqCY98eZ _3xtjKN0Rl6 _0H9qDF6wH8 _24h04i2Njc _1mT5xdRAKS _0WKd3G4z3T _0bjKvDcjp5 _1UtDYzM7Tp _32C2rk98eZ _0i9AWA0Rl6 _0mm6KQ6wH8 _10n1R5M7Tp _0DCa9D98eZ _3932vvYbGa _02cRtH6wH8 _0clgaMM7Tp _3WzCGi98eZ _0NqVRtYbGa _3BKYwu6wH8 _0CMRbkAwSC _2nTuUYWfPD _3ADzdEWfPD _1warJ9WfPD _4scvAwWyeI\" title=\"http:\/\/monday.com\" href=\"http:\/\/monday.com\/\" data-renderer-mark=\"true\" data-is-router-link=\"false\" data-testid=\"link-with-safety\">monday.com<\/a>, Smartsheet, Airtable und andere f\u00fchrende CRMs und Arbeitsplattformen \u2014 spiegelt automatisch das Datenmodell jedes Kunden, einschlie\u00dflich benutzerdefinierter Objekte und Felder, wider \u2014 und gibt Au\u00dfendienstteams eine Live-Karte, um Gebiete zu planen, Routen zu optimieren und ihren Tag zu organisieren. Mit Mapsly AI sprechen Vertriebsmitarbeiter, und ihr CRM aktualisiert sich selbst, w\u00e4hrend AI plant, coacht und nachfasst. Mapsly ist SOC 2 Type II zertifiziert und unterst\u00fctzt Au\u00dfendienst- und Serviceteams weltweit.<\/p>\r\n<p data-renderer-start-pos=\"8325\"><strong data-renderer-mark=\"true\">Die Rolle<\/strong><\/p>\r\n<p class=\"\" data-renderer-start-pos=\"8335\">Wenn gr\u00f6\u00dfere Organisationen Mapsly f\u00fcr Hunderte von Au\u00dfendienstmitarbeitern einf\u00fchren, ben\u00f6tigen sie mehr als nur gro\u00dfartige Software: Rollout-Pl\u00e4ne, Sicherheitspr\u00fcfungen, phasenweise Bereitstellungen und Berichte f\u00fcr die Gesch\u00e4ftsleitung. Sie \u00fcbernehmen die Enterprise Customer Journey vom unterzeichneten Vertrag bis zur Verl\u00e4ngerung \u2014 Sie orchestrieren ein erstklassiges Onboarding, f\u00fchren Business Reviews mit Executive Sponsors durch und stellen sicher, dass jedes Enterprise-Konto messbare Produktivit\u00e4tssteigerungen im Au\u00dfendienst erzielt.<\/p>\r\n<p data-renderer-start-pos=\"8774\"><strong data-renderer-mark=\"true\">Was Sie tun werden<\/strong><\/p>\r\n<ul class=\"ak-ul\" data-indent-level=\"1\">\r\n<li>\r\n<p data-renderer-start-pos=\"8792\"><strong data-renderer-mark=\"true\">Eigenes Enterprise-Onboarding<\/strong>: Rollout-Pl\u00e4ne mit Meilensteinen, stufenweise Bereitstellungen \u00fcber Teams und Regionen hinweg, und Admin-Bef\u00e4higung<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"8919\"><strong data-renderer-mark=\"true\">Sicherheit und Beschaffung von Shepherd<\/strong>: SOC 2-Berichte, DPAs und Sicherheitsfrageb\u00f6gen mit unseren Compliance-Ressourcen koordinieren, damit Pr\u00fcfungen schnell vorankommen<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9068\"><strong data-renderer-mark=\"true\">F\u00fchren Sie Gesch\u00e4ftsreviews auf F\u00fchrungsebene durch<\/strong>: Analysen zur Einf\u00fchrung, ROI-Berichterstattung, und Abstimmung der Roadmap mit Sponsoren<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9174\"><strong data-renderer-mark=\"true\">Spezialisten koordinieren<\/strong>: Solutions Engineers f\u00fcr benutzerdefinierte Automatisierungen und Integrationen zum richtigen Zeitpunkt hinzuziehen<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9291\"><strong data-renderer-mark=\"true\">Eigene Kundenbindung und Expansion<\/strong> im gesamten Unternehmensbuch<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-renderer-start-pos=\"9349\"><strong data-renderer-mark=\"true\">Wonach wir suchen<\/strong><\/p>\r\n<ul class=\"ak-ul\" data-indent-level=\"1\">\r\n<li>\r\n<p data-renderer-start-pos=\"9375\"><strong data-renderer-mark=\"true\">Erfahrung im Kundenerfolg oder Onboarding f\u00fcr Enterprise B2B SaaS<\/strong> mit Bereitstellungen mit mehreren hundert Benutzerpl\u00e4tzen,<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9476\"><strong data-renderer-mark=\"true\">Stringenz im Programmmanagement<\/strong>: Pl\u00e4ne, Verantwortliche, Termine, und konsequentes Nachfassen<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9557\"><strong data-renderer-mark=\"true\">F\u00fchrungspr\u00e4senz<\/strong> und pr\u00e4zise schriftliche Kommunikation,<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9611\"><strong data-renderer-mark=\"true\">Sicherheit im Umgang mit Daten<\/strong>: Akzeptanzmetriken, Nutzungsanalysen, ROI-Darstellungen<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9683\"><strong data-renderer-mark=\"true\">Vertrautheit mit Sicherheits- und Beschaffungsprozessen<\/strong>; Kenntnisse im CRM-\u00d6kosystem von Vorteil<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-renderer-start-pos=\"9770\"><strong data-renderer-mark=\"true\">Warum Mapsly?<\/strong><\/p>\r\n<ul class=\"ak-ul\" data-indent-level=\"1\">\r\n<li>\r\n<p data-renderer-start-pos=\"9785\"><strong data-renderer-mark=\"true\">Enterprise ist unser am schnellsten wachsendes Segment,<\/strong> \u2014 Sie werden das Playbook erstellen, nicht \u00fcbernehmen<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9874\"><strong data-renderer-mark=\"true\">White-Glove-Service ist der Standard<\/strong>, und Ihnen steht das Solutions Engineering-Team zur Verf\u00fcgung, um es umzusetzen<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"9968\"><strong data-renderer-mark=\"true\">Direkter Draht zum Gr\u00fcnder<\/strong> und Produktteam,<\/p>\r\n<\/li>\r\n<li>\r\n<p data-renderer-start-pos=\"10015\"><strong data-renderer-mark=\"true\">Remote-first<\/strong> mit flexiblen Arbeitszeiten<\/p>\r\n<\/li>\r\n<\/ul>\r\n<p data-renderer-start-pos=\"10051\"><strong data-renderer-mark=\"true\">So wenden Sie es an<\/strong><\/p>\r\n<p data-renderer-start-pos=\"10065\">Senden Sie Ihren Lebenslauf und eine kurze Beschreibung eines Enterprise-Rollouts, f\u00fcr den Sie verantwortlich waren, an, <a class=\"_2hGPVj98eZ _2i3C1kYbGa _2kH23qT6kp _1ubuxonXvL _34b3D2vc3e _1NDpvb6wH8 _2wtOC9vc3e _3e11vU6wH8 _0hSAgbHZdu _00uqCY98eZ _3xtjKN0Rl6 _0H9qDF6wH8 _24h04i2Njc _1mT5xdRAKS _0WKd3G4z3T _0bjKvDcjp5 _1UtDYzM7Tp _32C2rk98eZ _0i9AWA0Rl6 _0mm6KQ6wH8 _10n1R5M7Tp _0DCa9D98eZ _3932vvYbGa _02cRtH6wH8 _0clgaMM7Tp _3WzCGi98eZ _0NqVRtYbGa _3BKYwu6wH8 _0CMRbkAwSC _2nTuUYWfPD _3ADzdEWfPD _1warJ9WfPD _4scvAwWyeI\" title=\"mailto:hr@mapsly.com\" href=\"mailto:hr@mapsly.com\" data-renderer-mark=\"true\" data-is-router-link=\"false\" data-testid=\"link-with-safety\">hr@mapsly.com<\/a>.<\/p>","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false},"class_list":["post-20811","vacancy","type-vacancy","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Enterprise Customer Success Manager (Onboarding &amp; 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